I talk in manner, they do not even want to open a report to me, keep inform it is best effort policy, WTH? no choice, then I threaten them I will report to MCMC and hang up.

Do u manage to get 4Mbps after the complaint? Didn't know that getting 80% of the subscribed speed can lodge a complain like this as mentioned in their policy - best effort policy to get at least 80% of the subscribed speed. Mine also capped at 3.2-3.4Mbps for 4Mbps package. But mine have none issue neither disconnection at all so far, can I lodge a complaint like urs regarding the speed upgrade?

i never got to MCMC, only to TM but they did able to resolve my speed issue..still, it is unstable. 3.5mbps average..but will drop to 1mbps..i have never finished a 10 min youtube video without it stuck on bufferring..

Mine is stable at 3.2-3.4Mbps with only 1 device using, no problem streaming YouTube at 1080p provided single device using all the bandwidth, I'm curious that whether should I make complain to get full 4Mbps but I afraid it will cause unstable connection where currently everything is alright.

3.2 to 3.4? Sound like TM capped the adsl speed at 4096 instead of 5120.

haha finally give up hope from suxmyx after this download
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This post has been edited by skylinelover: Oct 7 2017, 12:31 PM

Yup, my data rate are always 409X for many n years, I tot that I'm getting 80% of my subscribed speed as mentioned in their 'best effort policy' is normal. Until I see many 4Mbps users getting 51XX data rate, I think I should lodge this issue to TM but how should I start with?

Even with 4092 data rate your snr margin already at 18db. I think that’s why tm doesn’t set it to 5xxx to prevent the sync problem.

The adsl should be capped at 5196 after taking account of protocol overhead.
But as the other forumer said....your SNR and attenuation is quite bad. Increasing the adsl cap only serves to destabilize your dsl synchronization. Not much can be done.

yes, I always did that when my speed fall below 3.5mbps, because they change my port speed from 5120 to 4096.
After complained, they will switch it back to 5120 port, I can get average 4.0 to 4.3mbps.
you can refer to my complaint letter to MCMC, but make sure you have complained to TM but problem unable to solve before that and indicate the TM report number in the complaint letter to MCMC. otherwise TM operator will scold u first asking why u did not complain to them 1st.

This post has been edited by chenhui87: Oct 9 2017, 08:41 AM

Too bad my case no point to complaint because my SNR and attenuation is quite bad as mentioned by others so no point making complaint

before that my SNR and attenuation also very bad, it was a long story for my complaint history few years back
1) Speed not up to subscribed speed (same letter contain wrote to MCMC)
2) complained to MCMC, speed upgrade to subscribed speed, but keep disconnect (SNR and attenuation very bad after change speed)
3) complained to TM for frequent disconnection (they changed the cable outside of my house) technician said already get rusty.
4) Problem solve

You must be patience to deal with TM if you want to get the subscribed speed. You have to spend few months with them

Wow have to go thru so many hassles just to get back <0.8Mbps speed.

no choice, I cannot accept subscribed speed 4 but only give me 3.2-3.3..WTH
now I sometime get 4.5mbps, average 4.2mbps which improve a lot when watch youtube and Pxxn in hd mode..

anybody experienced unstable connection?
im using 2mb streamyx btw..
before this i can get 218 ip ping pretty stable
but now not anymore.. only get 60 and 175 ping

Hello, anyone can recommend me a router/modem combo for streamyx? I am looking for one with the option to set bandwidth limit by ip address .

I had tenda D301 before and can limit the upload and download speed based on IP but it went kaput and the RMA process is a major pain in the ass. Have to keep asking the shop for update etc2.

Any other model/ brand that can be recommended? preferably brand with less hassle when it comes to rma.

thanks!

I am using xiaomi router 3, I can limit the bandwidth allocate to each device connected to it. no need to set using IP address.

haha dropping by 2 say next Monday will be my last time ever 2 use 4mbps after more than 8 years already

next week will be cut off 4 good hahahaha

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Normal for second hop ( after the router as first hop ) is far far away location ?
checked second hop ip location, located at KL with https://www.iplocation.net/
my house at muar, johor.

This post has been edited by megnamon: Oct 12 2017, 04:40 PM

Yes, you're connecting to TM's gateway. It's normal.