i need help with my unifi, recently my android devices access internet even though it's connected to the wifi, but my laptops have access to internet.

only after restarting the whole modem that my android devices can access internet.

i'm using TRG212M.

unifi site announced customer service system maintainence, nothing about unifi going down, im on VIP10 using my phone's hotspot in klang, anyone experiencing same fate?

yes, it has been very slow since 2pm...

but it's back to norm now = http://www.speedtest.net/my-result/3621794656

This post has been edited by giko: Jul 13 2014, 06:13 PM

how many devices can connect to


and how to increase the number of devices can connect to the modem?

change modem perhaps?

I've got issues with WIFI on my devices (phone and tablet)
LAN works fine, but only cant connect via WIFI
reboot done, still same
anyone else?

Is it the TRG212M u using. Mine same issue with u. Reported to TM to request replacement for D-Link router which I believe is much more better.

I previously got a unifi account, for >2years. Then i cancel it when I moving out from the city, now I back in the city, can I resign unifi without 2 year contract?

3. The last port is for Hypp tv.

To connect more device, just get a network switch.

Nope, have to sign up for new account.

Connect using wifi or lan?

TRG212M that bad?

wifi

If connect via wifi, it depends on your bandwidth & your dhcp settings.

Need assistance and help over this problem.

In short, I faces problem of my facebook and instagram apps is not working properly with my unifi

Using my home Unifi wifi
My mobile apps for facebook and instagram is not loading completely, only a few picture is loaded after i refresh the apps itself. However, if i login facebook via google, it loads smoothly and faces no this issue.

Using my office Time optic fibre
My instagram and facebook apps is working perfectly.

so....is it my mobile setting of unifi setting went wrong?

just now i receive this, so now only wait they come to install?

Dear Valued Customer,

Congratulations and thank you for choosing UniFi. We are now processing your order and pleased to provide more details including information on our next course of action.


Please find your Unifi subscription details as follows :



Product Name Service Id
High Speed Internet - Business Dynamic IP - 5 Mbps @unifibiz
InfoBlast @unifi.my
Business Voice 60950
TM WiFi
Favourite 5 null
null
null
null
null
Microsoft Office 365 (MS365) @microsoft365

For security reason, customer's service password can only be viewed and changed at myUniFi portal. Customer's myUniFi account details will be delivered via SMS to customer's mobile contact number as well as to customer's preferred e-mail after installation. Please ensure customer's contact details are correct.

Customer contact details will be verified by customer or customer's authorized representative with our UniFi installers during installation. Please ensure customer or customer's authorized representative provide a copy of customer's and (or) customer's authorized representative's NRIC during installation for our verification and record purposes.

Appointment :

null Wednesday - 23 July 2014 | Morning

Please take note that morning appointment slot would be anytime between 9.30 am - 1.00 pm and an afternoon appointment slot would be anytime between 2.30 pm - 7.00 pm.

UniFi Centre will be contacting you to confirm on your UniFi installation, 3 days prior to the appointment date. Kindly pick-up call from any of these 2 numbers: 03-22465000 or 03-80744000

Service Address:

House/Unit/Lot :
Floor Number : -
Building Name :
Street Type : LORONG
Street Name :
Postcode : 25300
Section :
City : KUANTAN
State : PAHANG
Your Information:

Name :
Phone Number : 0
Contact Method : Mobile
Installation Contact Information:

Name : MR
Mobile Number :
Office Number : 09-56
House Number :
Billing Information:

House/Unit/Lot :
Floor Number : -
Building Name :
Street Type : LORONG
Street Name :
Postcode : 25300
Section :
City : KUANTAN
State : PAHANG
Partner Info:

PartnerLevel3 Outlet Code: GPKL25 PartnerLevel3 Agent Code: GPKL2510
Important Notes:

For a cancelled/deferred appointment received within 24 hours of the scheduled installation date, a fee of RM200 will be imposed.
Please take time to read the starter guide, in particular the installation process. Certain aspects of this process will require your close attention to avoid any inconvenience or misunderstanding.
You can also refer to the complete information and video guide about the installation which will prepare you on what to expect on the installation day.
We wish to inform that you will be provided with standard installation cabling (currently no charges) up to 15 meters of internal fiber:- RJ45 and RJ11. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill. No cash payment is to be made.
You will have to hire TM's contractor or own contractor if you wish to choose optional installation. Labour charges are to be paid in cash to the respective contractor. If additional cabling length is required beyond what is provided in the standard package, extra charges will be imposed. These extra charges will be billed in your next bill.
If customer's premises is located in high-rise building, the cust omer is required to obtain the building management's permission prior to installation.
If the building already has internal copper cabling, the customer must terminate the existing fixed line broadband service (if any) to install UniFi since it will utilize the same wiring.
UniFi is a wired high speed broadband service and therefore, the most optimum service will be obtained if there is wired connectivity.
Wireless capability is provided as an additional benefit to the service. However, it is important to note that wireless connectivity has its limitations.
All equipment provided for the UniFi service come with a 12-month warranty.
A UniFi service installation is considered successful only if all the services offered are fully installed and activated i.e for the Residential package, High Speed Internet, Voice and IPTV services must be activated. Partial service activation is not allowed.
Please ensure correct and valid email address in order to receive billing and other notifications.
We look forward to meeting you and installing your TM UniFi service. Should you require more information, please visit our portal at www.tm.com.my/unifi or call our TM UniFi Center at 1 300 88 1221.


Thank you and best wishes.

TELEKOM MALAYSIA BERHAD

Yep, just wait. They will give you a call/sms before going to your place to install.

wtf, I just found out tm give me the wrong packages, i am upgrade my streamyx home 4mb to unifi, but now i think he give me business unifi

Product Name Service Id
High Speed Internet - Business Dynamic IP - 5 Mbps @unifibiz
InfoBlast @unifi.my
Business Voice 60950 <-----
TM WiFi
Favourite 5 null <-----
null
null
null
null
Microsoft Office 365 (MS365) @microsoft365 <-----

this 3 should be at business packages, and i receive this email

---------------------------------------

Thank you for Choosing TM UNIFI,
but we still yet cannot COMPLETE this ORDER because pending Documents from Your Side,


Pls be co-operation and Submit Document as below to Us A.S.A.P

Register under Company Name

1. Full SSM of your Company Register for Unifi
for Enterprise - pls submit Full SSM (3 pages)
for Sdn Bhd - pls submit Full SSM (Form9, Form24, Form49)
for Firm - pls submit Firm Certificate

2. IC of any Local Malaysian Director

3. Company Stamp on Unifi Form
(print out the attached document from this Email, Chop and email back)



Register under Personal Name

1. IC of the Applicant (front & back)

2. 3 Photos of the Office
a.) Photo of Outside Building Look
b.) Photo of Inside Office/Shop Look
c.) Photo of the Unit Number



This is a serious matter, it will affect your Unifi Account,
including Internet Speed, Penalty on Streamyx Termination, or Double Billing from both Streamyx and Unifi,
and might affect UNIFI Service & Termination in the future.


To avoid, please Submit Documents as mentioned A.S.A.P
--
Thanks and regards,

lol..they really mess up your order

Wtf... HOW do they even make this kind of mistake? Very irresponsible of them. You need to call them or go to the nearest TM Point and file a complain :/ Unifi actually messed up mine by not activating my account. I had to go back and forth TM Point (filed a complain report) and keep calling Unifi center until everything was fixed

This post has been edited by Nayeul: Jul 16 2014, 12:23 AM

hi sifus here,

i would like to subscribe to unifi soon... i have few doubts

as going through site, i notice there are FTU BTU RG

my house is landed,

Is FTU put somewhere outside my house? or just the fibre cable to BTU inside my house?
If I do not wish to use the RG, can i connect my wireless router to BTU directly, because my house is double storey, i will leave the BTU upstair and use powerline network to link the BTU with my wireless router at downstair, is this make sense without using the RG provided by TM?

i have fax machine at home, i have to continue pay fixed phone line rental in order for my fax machine to work right?

my thought is i would like to make it as neat as possible cause my house unable to conceal anymore, will just put BTU few metre after the TM pole fibre reach my house and plan to use power line to get network access from BTU to my wireless router without using the RG provided.

i do not need the hypptv or IPTV as i have full astro subscription at home

e.g,
first option, BTU <=> homeplug first floor <=> homeplug ground floor <=> own wireless router
second option, BTU <=> homeplug first floor <=> homeplug ground floor <=> RG <=> STB and own wireless router
both above option is ok??
because as i told by friend using unifi, the hypptv will be using separate bandwidth??

p/s: is that ok for home residential landed property to subscribe to biz10? (just plan for future in case they cap home user haha)

thanks in advance.

This post has been edited by vez: Jul 16 2014, 01:47 AM