First of all, both Enchanted Cut Score and HCA follows a proprietary set of calculations that belongs to each of them individually. Secondly, HCA takes into account 17 facets of a round brilliant only. Standard round brilliant is 57 facets. So, are there still reliable? I would say yes, but as a guideline.

So what's wrong with the diamond at Wah Chan? Apparently HCA does not like the steep crown angle of 35.5 degree. Initially, I tried to reduce the depth of 62.5% to 61.5%. Score only improved by 0.1. However, when I tried to reduce the crown angle to 35, while remain the other values as per cert and the score improved to 2.5! So apparently HCA is somewhat telling us that the crown angle is too steep. Feel free to play with other numbers as well, like the pavilion angle, try to lower it below 41 degree and see.

Update:
I have read online regarding 35.5 degrees from other blogger and it seems that it is the maximum he would go. I have also checked with Todd Gray from www.niceice.com before and he said that the only way he can aceept a 35.5 crown angle was that the crown height is not deeper than 15.5% (The GIA diamond you posted has 15%) and the depth cannot be more than 43.3% if the pavilion angle is 41 degrees. So I am sorry that I said that this diamond is acceptable.



Anyway, I would still suggest you to take a look at the diamond using H&A scope first at Wah Chan. This is to better equip yourself with more knowledge before purchasing.

If you want proven numbers, cut quality, and light return, you may take a look at the diamond I posted earlier. That is a pretty good Hearts & Arrows diamond. Try to pluck in the numbers into HCA and it should be below 2.

This post has been edited by kambingkoh: Jul 10 2017, 05:14 PM

Yes the Gardens outlet. We refused to accept the outcome.

So what is their next course of action?

They are telling me they can make a new ring but with new stones which may or may not be the exact specs as my original ring. And if the specs are more expensive then they said I have to top up! When asked why cannot reuse the old stones, the BS was that the stones might get scratched..can you believe the BS????

I see also cannot accept man. If I were you, for sure I will rage in their store.

What do you plan to do next?

Edit:

That's bull crap man. Why do you need to top up the difference when it is CLEARLY their mistake for this mess?? Plus, genuine diamonds will get scratched so easily kahh? The sales guy is treating you like a fool bro, seriously.

This post has been edited by bb100: Jul 10 2017, 05:43 PM

I'm fedup with the Gardens salespersons dy and have complained to Tomei HQ Customer Service. Le Lumiere is under Tomei Group.

This post has been edited by yeeck: Jul 10 2017, 05:51 PM

Did I mention I posted on Le Lumiere's Facebook page and the posting got removed? Luckily we got a screenshot of the post before they removed it.

Typical brick and mortar stores... if you request for refund, how much can you get?

Update:
You can either see how much they are going to charge you for the difference if time is really pushing, and see how fast they can get back to you with the new ring.

OR

Negotiate for a refund as much as possible. I hope you don't suffer any lost but if there is any, see what is the limit of lost you willing to bear, then get on with a new jeweller. I supposed this is a wedding band? Perhaps you can try to engage Tailored Jewel. They craft their rings in Hong Kong. My experience with them is somewhat not that smooth, but that is for my ring setting. I have to say Ethon is an honest businessman and really try to meet your demands. If he can't meet it - guess what? 14-days money back guarantee. Every single cent. I think you search throughout whole Malaysia only this guy can really give such guarantee. That's why till now I still highly recommend him. You can check his design here: http://www.tailoredjewel.com/shop/

Another advice is that, get the ring size correct right away. Do it just once. No resize. There is really no guarantee on how the outcome will be. Resizing is a waste of time and can turn out disappointing. Is like someone hit your car bumper and even after you knock it back, it is still not the same. That's how I define resize.

All the best bro.




This post has been edited by kambingkoh: Jul 10 2017, 08:53 PM

Thanks. The reason we chose resize was because the sample resized ring shown was seamless, then most jewellers said 2 sizes resize can be done and not more. Will certainly explore either options.

This post has been edited by yeeck: Jul 10 2017, 09:49 PM

So how did it go?

Hope is good news.

When we, the consumers give them pressure, the standard reply is always "The management is aware of this..." or "We have feedback your queries to the management..."

It's always THE MANAGEMENT. Seriously, straightforward cases like yours also need to refer to THE MANAGEMENT. This is just a case of you fooked up people's ring, you ganti balik lahh, what's so complicated about that man?? Need "FINAL APPROVAL" some more, what the hell?? If I am not wrong, they themselves admitted that it was a fooked up job right? They admitted means they know that they are in the wrong, then clean up that shit lahh, what else??? Ini pun kena tanya mama kahh???

Niamahfoolat, the more I read their reply, the more dulan I become. If I were you, seriously I will go down to their outlet and create a scene there man!

Anyway, what was their reply when you asked them for the name if the person-in-charge?

Just got a call from the Operations Head. They are offering full refund and said if we want to get a new ring it will be have to be at new rates. Consider this as lesson learnt and never patronise Le Lumiere (Tomei) again if your ring requires resizing! So much time wasted.

This post has been edited by yeeck: Jul 13 2017, 06:01 PM

gettting the refund?

Finally they are willing to offer you a fooking refund! Take the money and bolt from that place man. New ring my ASS! I wouldn't even want it even if it is free. Once bitten twice shy. Try private jewellers instead.

Look at the bright side. At least you got back the refund in full. That is a good thing. Now you can relax yourself and start to look for new ring again. Just remember try to avoid resizing as much as you can.

Good luck!

I need the the badly 'fixed' ring for my pre-wedding photoshoot end of this month. So I'm going to use that and then only return it to them afterwards to get the refund.

But you are going to return it and change the design later on?

Getting the full refund and going to get from elsewhere. I lost confidence in them dy.

This post has been edited by yeeck: Jul 14 2017, 11:29 AM