The egg shape is even after they have performed the fix attempt??

Wow, what the fook man?! That's terrible. Was the resizing even done by a qualified craftsman?

Ohh my goodness, your wedding band is seriously in a sorry state after the resize.



Was it bought in the same outlet at The Gardens? Have you voiced your displeasure right there and then once you saw the terrible job? This is really unacceptable man!

So what is their next course of action?

I see also cannot accept man. If I were you, for sure I will rage in their store.

What do you plan to do next?

Edit:

That's bull crap man. Why do you need to top up the difference when it is CLEARLY their mistake for this mess?? Plus, genuine diamonds will get scratched so easily kahh? The sales guy is treating you like a fool bro, seriously.

Typical brick and mortar stores... if you request for refund, how much can you get?

Update:
You can either see how much they are going to charge you for the difference if time is really pushing, and see how fast they can get back to you with the new ring.

OR

Negotiate for a refund as much as possible. I hope you don't suffer any lost but if there is any, see what is the limit of lost you willing to bear, then get on with a new jeweller. I supposed this is a wedding band? Perhaps you can try to engage Tailored Jewel. They craft their rings in Hong Kong. My experience with them is somewhat not that smooth, but that is for my ring setting. I have to say Ethon is an honest businessman and really try to meet your demands. If he can't meet it - guess what? 14-days money back guarantee. Every single cent. I think you search throughout whole Malaysia only this guy can really give such guarantee. That's why till now I still highly recommend him. You can check his design here: http://www.tailoredjewel.com/shop/

Another advice is that, get the ring size correct right away. Do it just once. No resize. There is really no guarantee on how the outcome will be. Resizing is a waste of time and can turn out disappointing. Is like someone hit your car bumper and even after you knock it back, it is still not the same. That's how I define resize.

All the best bro.

So how did it go?

When we, the consumers give them pressure, the standard reply is always "The management is aware of this..." or "We have feedback your queries to the management..."

It's always THE MANAGEMENT. Seriously, straightforward cases like yours also need to refer to THE MANAGEMENT. This is just a case of you fooked up people's ring, you ganti balik lahh, what's so complicated about that man?? Need "FINAL APPROVAL" some more, what the hell?? If I am not wrong, they themselves admitted that it was a fooked up job right? They admitted means they know that they are in the wrong, then clean up that shit lahh, what else??? Ini pun kena tanya mama kahh???

Niamahfoolat, the more I read their reply, the more dulan I become. If I were you, seriously I will go down to their outlet and create a scene there man!

Anyway, what was their reply when you asked them for the name if the person-in-charge?

But you are going to return it and change the design later on?

Sunway Pyramid do have few jewelry shop. The service and product is not bad. Can go to Goldheart have a look. They even serve us hot fruit tea and explaining to us what is the difference for the diamond grades. Bravo!

Then probably you met a not experience sales person. SOPs? wah chan poh kong those not serving thou.
Anyway, I am satisfying with their service not only because the tea they served.