please state your opinion it will help people

Friend of mine sent his Lenovo to the center (not sure where precisely) and received the laptop in good condition after 10 days.

That's all I know. Better than Asus it seems.

ty for your opinion now my laptop at service center will give a review about it after i get back

This post has been edited by deadmeat2012: Aug 25 2013, 05:00 PM

asus service center shouldnt be the benchmark, asus service center is the benchmark for the worst service center, not the best.

Someone I know sent his laptop to Lenovo, and it took ages, and came back broken 3-4 times. He had to send it back each time. Horrible experience for him.

Which branch you refer to?

you will need to make huge noise to get them to work.. else they will ignore you totally.

so work very hard to get what you want from them!

ask for higher management or senior technician for help..

desk boys and girls infornt is like piece of fking shiat looser slow dumb azz

you heard that right.... its a useless slowdumb service station lowyat lvl 4

o shit i send to lowyat service center hope ntg goes wrong

which branch do you think is good ?

other then slow is there any damage ?

damage = your time wasted.

delay delay delay

coming 2 3 4 times just to waste your time and petrol because when speaking to phone there will always refer some other IBM petaling jaya service center. and their result on ready product repair is different!!! ibm said ready, lenovo said not yet... fak need to pick up at petaling if want fast.

icic ty for your comment

no prob man better beware before it hit your face haha

terrible service. this is my honest opinion.

- On the phone on hold for hours, or can't get through. Of course this is the same problem as for a lot of services like TM, but not Dell for example.

- Laptop BSOD, sent to service centre. When it's time to pick up, BSOD happens right there on startup at the service centre. Check event log, turns out BSOD happened many many times while they were supposed to be "checking" or servicing. Huge waste of my time. I am a customer and home user, not a technician.

- Incompetent, poor service overall. No responsibility. No follow-up. Already the technicians can't deal with the problem. The phone service people aren't polite, all they know is to ask "what else can I do for you?" - seriously, what's the point of asking when you can't even solve my original problem.

Contrast with Dell, get on the phone, snap, will send a guy, send the guy at an agreed time within a couple days, takes minutes, snap, fixed, any further problems just call again.

- Laptop replaced a couple of times, finally refunded after 8 months.

Now I won't even consider buying Lenovo. Doesn't matter that it's cheaper now than it was when I had this experience (couple years ago). ThinkPad, I'm not sure, because they may have different levels of service, since it is premium. But mine was IdeaPad Y 5xx Series.

PJ Service Center takes 2 ~3 weeks to repair a keyboard. My unit is Y500 -.-"
I need to make 4 times phone call...

my office use lenovo PC and their support is very fast and quick too
it will only take one or two day at most to solve the problem
maybe the customer support varies for business and consumer

And I thought MSI is offering "mediocre" service.

From all this scare stories, seems MSI actually has "very reasonable" service relatively speaking lol, at least as far as I've personally experienced from the PJ branch.

Granted, it was a minor issue (AC adapter problems), and I've yet to experience "real" service conditions (involving a "major" repair).

Of course the undisputed king is still Dell, 2 motherboard changes and 2 screen changes under my belt, all on-site with ZERO hassles. Customer satisfaction at its best.

This post has been edited by Eiraku: Sep 2 2013, 04:40 PM

To be fair, even if I don't compare to Dell, Lenovo's service was absolutely crap. And that laptop cost a lot of cash... it was a high end model, and this was before they radically cut their prices.

Cut prices in Malaysian terms... because US prices are usually low anyway. The Malaysian premium that exists with most products (MBP, Dell laptops, Lenovo) came down a lot not too long ago.

just out of curiousity,
which SC did ya go?

SJ

well my laptop had already been 1 month at lowyat service centre the thing is not the technician fault the people that send the part fault they keep on giving them spoilt monitor they had change 3 time and still cant get a good one but the calling service is just total sucks they can just don't pick up your phone

haha..for me all service center for laptop in Malaysia totally suck..except for DELL or APPLE..
dont hope so much even ur item got 10year of warranty!

haih....

lol

at least local unit have hope to claim warranty

they change for me a monitor that had lost 1 pixel on the middle so i rejected the sc say ok but according to sc they told me lennovo do not approve my part because 1 pixel could not claim warranty , i know 1 pixel is small i don't mind if it is on the side but is on the middle . they will call me tomorrow
on going process to be continue lets see what they have to say

This post has been edited by deadmeat2012: Oct 1 2013, 08:19 PM

how long already they keep ur unit?

u already pay extra at first place..u pay much more extra for after sales service...but u get crap service..much more sakit hati...

as long as not bad like Asus, it fine

describe the bad-ass-ness of asus..

https://forum.lowyat.net/index.php?showtopic=2337458&hl=asus

hopefully my recently bough assus vivobook wont act up...

it's so-so.
when to Kedah's S.C.
It took 4 days to change mobo.
I just wished they do delivery or have a closer pickup point/S.C.

This post has been edited by ErgoProxi: Oct 2 2013, 03:40 PM

is more then 1 month already

aiyakk 1 month already meh

mybe they will keep up to last month of ur warranty expired..later if u return back...ur warranty just finish..

Man this is suck. Go make some noise bro.

That's why I always inform my friend/customer to choose the brand that care about their customer after the purchase.

I thought Lenovo have on-site support package that you can buy.

i have make noise already

o and i still got 1 more year warranty

Thinkpad series with on site support is very good.

Y series, just upgrade to on site warranty, service is also good.

If warranty is carry-in warranty, just send to SC run by IBM, service is good.

I'm beginning to suspect there is a plague in LYP. Service level of SC (for any brands) in that building is getting worse ...

This post has been edited by nexus2238: Oct 5 2013, 01:01 AM

Good service in Puchong Authorized Service agent.. got my Y580 fixed in 3 days with a new motherboard. No problems so far for 5 months.

So, laziness and rudeness are contagious ?
btw, mind clarify the difference of on site warranty and carry-in warranty?
and how to check status whether our machine is under which warranty?

Ask your, which service center is that. Bcuz, i send mine at Lifetech Technology Service near Seremban. 3 weeks still not done.

And now, Im still waiting for it

Puchong? 3 days? Arghhhhh. I better read this thread before I send my Y500 to Seremban service center. 3 weeks and still waiting!!!!!!!!!!!!!!!!!!!!!!!

Yeah. The guy told me this was a common problem and easily fixed by replacing the motherboard. He said Lenovo sends out the parts pretty quick. The good thing was he listened to my problem and believed me and he didnt really test it since I described quite clearly what the problem is. The moment he heard my situation he straight said he will change the motherboard no questions asked.

It was an authorized service agent and not those official IBM/Lenovo centres so the procedure might be quicker unlike official ones where they have to go through certain procedures like reformat, test few days for problems, if got problem only they will change the parts.

My cousin's Z480 which had similar problems with the GPU went to a service agent in Rawang, he got it back in 5 days. Quite efficient too but my cousin got cheated rm10 there for reformat when it should be free.

This post has been edited by FatalExe: Oct 8 2013, 02:54 PM

i dont even know about this!!! yeah, the seremban service center is IBM/Lenovo. I just know last week. Mine is also motherboard. And just now i called them, the stock is just arrived. But the laptop still not done. I asked them to finish it this week.

Waaaaaa SOOO MADDDDD

Bcuz my case is, i just bought Y500 for less than a week. Then the problem of autoshutdown become worsen till the day 5. The laptop cant even start

So, thats why, im too mad since the faulty is not because of me

Can't just exchange the laptop from the shop? They should have a refund period wad.. My cousin's Z480 had problems and changed another one from the shop but still got problems though. Looks like Lenovo Quality Control really really really bad.. but their laptops damn cheap for their specs la. So is like gambling with the quality only.

If you Google "Lenovo GPU problems" you can see thousands of results.

Definitely cause of the different organizational system in official centres. They need to follow a strict protocols and procedures.. Now you know already, next time go to service agents for better service.

I called the lenovo center. They said it is capable to be 1-1 exchange. But now, the seremban service center just like advising me for only repair the motherboard. That's why i mad.

But, finally I asked the lenovo center. Let the service center repaired mine. But I still want the lenovo follow up my request for 1-1 exchange. WARGHHHHH. I spend likely RM4k to use it less than a week and the rest my laptop is at service center.

How come I not mad!!!!!

Can share address/contact no for Puchong service center ?

dirt cheap and slow.

at this rate.. i think you should let them repair the motherboard first.. because I'm not confident in getting a new set since their build quality is so damn bad. at least if they replace the motherboard they should have better quality control here compared to those poor and lousy workers in china.

Vastronic Sdn Bhd
No 21, Level 1-3
Jalan Puteri 2/2
Bandar Puteri, 47100 Puchong
Selangor
Phone:
603-8061-4481
Fax:
603-8060-4481 Mon - Fri (except Public Holidays)
8.30am - 5.30pm

the telephone line support not really good, sometimes u get a girl which is clueless about IT and will just ask you to come, sometimes you'll get the main technician and he'll answer your questions..

okay. they say my laptop is done. tomorrow i will get my laptop back lets see is there any damages

This one is official or just authorized agent ?

did u get ur lappy now?

authorized agent

i had receive my laptop everything is ok from my opinion the service centre is okay if lennovo did not send spoilt parts to them except the calling service from that lowyat sc is very bad always no pick up

whoa i was thinking on buying lenovo, but reading this thread makes me think otherwise, bad service aside, lenovo got so many problem eh?

so, service aside, which brand most reliable? (less problem)

yeah .. get a Dell instead. Business grade if you can. NBD warranty service, they come to you instead of you going to them!

Wanna claim for warranty for my screen issue. Which lenovo service center in KL or Selangor area is recommended?




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