terrible service. this is my honest opinion.

- On the phone on hold for hours, or can't get through. Of course this is the same problem as for a lot of services like TM, but not Dell for example.

- Laptop BSOD, sent to service centre. When it's time to pick up, BSOD happens right there on startup at the service centre. Check event log, turns out BSOD happened many many times while they were supposed to be "checking" or servicing. Huge waste of my time. I am a customer and home user, not a technician.

- Incompetent, poor service overall. No responsibility. No follow-up. Already the technicians can't deal with the problem. The phone service people aren't polite, all they know is to ask "what else can I do for you?" - seriously, what's the point of asking when you can't even solve my original problem.

Contrast with Dell, get on the phone, snap, will send a guy, send the guy at an agreed time within a couple days, takes minutes, snap, fixed, any further problems just call again.

- Laptop replaced a couple of times, finally refunded after 8 months.

Now I won't even consider buying Lenovo. Doesn't matter that it's cheaper now than it was when I had this experience (couple years ago). ThinkPad, I'm not sure, because they may have different levels of service, since it is premium. But mine was IdeaPad Y 5xx Series.

To be fair, even if I don't compare to Dell, Lenovo's service was absolutely crap. And that laptop cost a lot of cash... it was a high end model, and this was before they radically cut their prices.

Cut prices in Malaysian terms... because US prices are usually low anyway. The Malaysian premium that exists with most products (MBP, Dell laptops, Lenovo) came down a lot not too long ago.

SJ