SOP for card issuance....

yeah i knw its SOP..but citibank can give in to SOP to issue the card for me last time, RHB seems not prepared to do that even though i hold rhb account
i called in to their hotline to enquire about the card, they didnt even ask me to leave a contact
macam take it or leave it attitude

Anyone of you set the SMS alert yet? I set it by calling CS but it is not working

I called and they said cannot change wor.... you change to which value ? RM1 ?

They also said cannot, but I insisted to change to RM1.00. So he said will submit to the relevant department. No SMS received today. I just sent an email to BNM.

i tried to search thru this thread and could not find the RM150 cash back campaign info.

so, here it goes.
http://www.rhb.com.my/Whats_New/cards/RM15...n/#.UfYGU3fheSp



i forgot to include source code and programe code in my application form.. so how?


This post has been edited by pisang: Jul 29 2013, 02:21 PM

I applied mine @ KLCC instant approval... they told me i'm entitled to it but not sure they got put the source code for me onot....

It is not in the Terms and Conditions. Quite tricky on the bank's side.

If I am not mistaken, this is the new FAQ document. The previous one does not even mention Signature Card. Can ronnie confirm this?

This post has been edited by Human Nature: Jul 29 2013, 09:49 PM

i tried to email RHB at

customer.service@rhbgroup.com
customer.service@rhbgroup.com.my

both email address failed with bounced back mail.Delivery Status Notification (Failure)‏.

@ronnie , which email address did you use?

I just sent them an email from gmail, no bounced email
customer.service@rhbgroup.com

customer.service@rhbgroup.com is the correct email... You will get a Auto-Acknowledgement Email after you send your query to that email

i re-tried and now it's ok. no bounce back mail. thank you.

Ronnie, do you have any comment on post #188 ?

This post has been edited by pisang: Jul 29 2013, 11:17 PM

Yes... the first edition of the RM150 FAQ when it was release DOES NOT list Visa Signature to be eligible.
But subsequent email mentions Visa Signature is part of the RM150 New-To-Bank sign-up.

I may not get it.... due to the first swipe must be RM100 or any swipe with RM100
But I'll be saving on the 0% Finance Charges.

Just paid my first RHB Visa Signature Bill ...... using 5% only

Right, so I am correct. Anyone with the old FAQ, do share here

This post has been edited by Human Nature: Jul 29 2013, 11:26 PM

so you are exercising the 0% financial charges for 6 months?
may i ask if it's the same like what CIMB had 3 years back , whereby you only have to pay 5% for first 5 months, and settle everything before end of the 6th month?

I don't know about CIMB, but the T&C does mean that
I do remember similar 0% Finance Charges for OCBC Titanium MasterCard when they "re-launch" as the first 5% cash-back CC.

thanks for your feedback.
if i remember correctly, there is a "catch" in the previous OCBC 0% installment program... where OCBC set the payment hierachy. The highest priority is the monthly retail trans , then followed by the installment and so on.

pls check with the bank if you think you need to clarify... otherwise just ignore my message.

have a nice day!

All banks has payment hierarchy.... payment to your CC will be used to offset balance, based on the amount which attracts the highest interest first.

fair enough

This morning bank officer called me to inform me that my card is approved.
it only took 5 working days from the day i submitted at local RHB branch till card approval.

may i ask
1) is the card sent via courier or just normal mail?
2) can we see the CC transaction via RHB online?
3) how long does it take for the 5% overseas transction rebate to be credited into the CC account?
4. how to get RM50 GST waived?

thank you.
p/s:I emailed to RHB yesterday evening asking about RM150 rebate... no reply up to now.

This post has been edited by pisang: Jul 30 2013, 06:58 PM