One more recent case where local Lenovo rejected warranty support for US set (AP set) Y500 with 1 yr international warranty as reported belows.

The owner ask the seller to exchange/repair his newly bought laptop with faulty webcam but they ask him to buy a new webcam lol.
The seller tell him got 1 yr international warranty but non-disclosure of no warranty support by local Lenovo.
Thank god is just a minor faulty, if major hardware failure when needs 1 to 1 replacement. Then really
I ve updated the thread title to create awareness for the buyers.
Also read other cases of major warranty claims issues for US set:
https://forum.lowyat.net/topic/2851949/+3https://forum.lowyat.net/topic/2796033/+1561QUOTE(Y.O.N @ Sep 7 2013, 08:19 AM)
Hello, just purchase Y500 from some distributor in mudah. New set..
But camera did not working... What should i do?
And i check the warranty:
Product ID: Type-Model: Serial number:
59371972 9541-N/A YB00397603
Location: Expiration date:
USA 2014-07-25
QUOTE(Y.O.N @ Sep 7 2013, 09:45 AM)
Just call Lenovo malaysia anda the seller..
They can provide warranty because this set have in Malaysia..
I will update here.. Need to go to Lowyat to their service center..
QUOTE(Y.O.N @ Sep 9 2013, 10:17 PM)
Yes, really headache.. IBM Service Center also did not want to help.
Calling Lenovo Helpline and ask them to help..
Don't know what can they do..
Becarefull of this reseller:
http://www.mudah.my/li?ca=9_s&id=67336They claim they have 1 year international warranty. But they are not.
They selling
US set.. I forgot to check this forum before buy it..

They just ask me to buy new webcam and refuse to repair or change my laptop..
WTF!!

QUOTE(Y.O.N @ Sep 9 2013, 10:29 PM)
The reseller should say
US/AP set will have problem when comes to warranty claiming eventhough it have 1 year international warranty..
If they say it.. It is ok with me.. But they don't mention it...
QUOTE(Y.O.N @ Sep 9 2013, 10:52 PM)

Where to repair this webcam... Without webcam i can't sell it with high price..
This post has been edited by ytlay: Sep 12 2013, 12:02 AM