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> ABNxcess offering 10, 30 and 50 Mbps at RM129.00 &, Malaysia first digital cable TV network (ABNxcess)

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Taufiq91
post Oct 19 2014, 04:49 AM

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Hey guys,

Since i received my ABNXcess 3 months free trial,

Do trial users still have to pay RM500 penalty? Because i am moving to Mont Kiara and Mont Kiara has not offered ABNXcess yet (Also, ABN sux but u guys already know this).

This post has been edited by Taufiq91: Oct 19 2014, 04:50 AM
Emimarson
post Oct 19 2014, 04:54 AM

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QUOTE(MNet @ Oct 18 2014, 10:16 PM)
US site always need to referesh 10x time then can only access

sohai abnxcess
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Wah! Luckily I din confirm yet shocking.gif
MNet
post Oct 19 2014, 10:30 AM

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abnxcess engineer really failed to setup ipv6.

when i manually define the ipv6 dns using google ipv6 dns..dns lookup for google.com also request timeout
http://www.basepic.com/2014/Oct/18/80238380.jpg

user posted image

when i use the auto ipv6 dns that given by abnxcess also failed to resolve facebook domain..
http://www.basepic.com/2014/Oct/18/31789524.jpg

user posted image

Riolis
post Oct 19 2014, 01:53 PM

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user posted image

user posted image

guess which one is ABN laugh.gif
MNet
post Oct 19 2014, 01:59 PM

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ABNXCESS gred F ISP

slowest
annoymous1234
post Oct 19 2014, 02:17 PM

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QUOTE(Riolis @ Oct 19 2014, 01:53 PM)
user posted image

user posted image

guess which one is ABN laugh.gif
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the bottom one!!! oh wai-
MNet
post Oct 25 2014, 08:23 PM

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Do you all facing problem when browsing website? You need to refresh many time in order to able to access the website.

Not sure why abnxcess hire low quality engineer to handle the network.

Wonder do abnxcess afford to hire CCIE to work with them

annoymous1234
post Oct 26 2014, 12:29 AM

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can't torrent tonight. speed slow like shit again. ABN = Always Bad Network
MNet
post Oct 26 2014, 05:29 PM

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biasalah abnxcess hire fresh grad to maintain their service kot?
pcphobic
post Oct 27 2014, 03:28 PM

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There's a poll on the ABNXcess User Group on Facebook.


https://www.facebook.com/groups/ABNxcessUsers/


user posted image


Riolis
post Oct 27 2014, 03:49 PM

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What a pointless poll.
kenshi0303
post Oct 27 2014, 04:20 PM

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i just terminate ABNXCESS services without penalty last friday at kepong, i prepare all support document before i go there:

1. Handphone calling statement(call to abnxcess support center with total charges and duration)
2. Report number logged with date,problem and status
3. skmm complaint letter
4. 2 set letter of service termination with penalty waive
5. bad comment print screen from discussion room and facebook
6. speedtest result

The termination progress was easy that out of my expectation, so far ABNXCESS only need your termination letter and devices they install to your home:
1. TV decoder
2. ABNXCESS Modem router
3. TV decoder remote control

I ask them to sign the termination letter with 2 set copy, 1 for their reference, and another 1 is for my own copy. They will terminate the services via the system IMMEDIATELY, after that they will give you a very simple document as a termination 'receipt'

Actually, the friends who facing connection issue and bad services, you may try to terminate the services via kepong or subang jaya branch, 95% the penalty can be waive, but remember prepare termination letter and return back all the device that they provide, good luck all!

Riolis
post Oct 27 2014, 04:47 PM

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QUOTE(kenshi0303 @ Oct 27 2014, 04:20 PM)
4. 2 set letter of service termination with penalty waive
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Whats this?

kenshi0303
post Oct 27 2014, 04:58 PM

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QUOTE(Riolis @ Oct 27 2014, 04:47 PM)
Whats this?
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Something like a agreement letter to request ABNXCESS terminate the services without penalty, we need list in detail the reason of termination to increase the rate of penalty waiver. this letter also require ABNXCESS company stamp and signature to protect us that ABNXCESS is agree to terminate the services without penalty.
Riolis
post Oct 27 2014, 05:03 PM

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Oh wow, I'm surprised that you could even convinced them to sign it.
kenshi0303
post Oct 27 2014, 06:13 PM

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QUOTE(Riolis @ Oct 27 2014, 05:03 PM)
Oh wow, I'm surprised that you could even convinced them to sign it.
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hahaha, actually not that hard as u imagine since i have all support document that prove ABNXCESS not commit their services even 30% as they advertise, pls terminate their service and let them know that the consumer still have the rights to make an complaint to government parties and instruct them for better service.

This post has been edited by kenshi0303: Oct 27 2014, 06:14 PM
OptimusStar
post Oct 27 2014, 07:48 PM

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QUOTE(kenshi0303 @ Oct 27 2014, 04:20 PM)
i just terminate ABNXCESS services without penalty last friday at kepong, i prepare all support document before i go there:

1. Handphone calling statement(call to abnxcess support center with total charges and duration)
2. Report number logged with date,problem and status
3. skmm complaint letter
4. 2 set letter of service termination with penalty waive
5. bad comment print screen from discussion room and facebook
6. speedtest result

The termination progress was easy that out of my expectation, so far ABNXCESS only need your termination letter and devices they install to your home:
1. TV decoder
2. ABNXCESS Modem router
3. TV decoder remote control

I ask them to sign the termination letter with 2 set copy, 1 for their reference, and another 1 is for my own copy. They will terminate the services via the system IMMEDIATELY, after that they will give you a very simple document as a termination 'receipt'

Actually, the friends who facing connection issue and bad services, you may try to terminate the services via kepong or subang jaya branch, 95% the penalty can be waive, but remember prepare termination letter and return back all the device that they provide, good luck all!
*
How about your wiring?
MNet
post Oct 27 2014, 11:09 PM

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QUOTE(pcphobic @ Oct 27 2014, 03:28 PM)
There's a poll on the ABNXcess User Group on Facebook.
https://www.facebook.com/groups/ABNxcessUsers/
user posted image
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Not only terminate bro.

should make this to the attention of the media.

Let media tv3 report on this.
kenshi0303
post Oct 28 2014, 04:01 PM

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QUOTE(OptimusStar @ Oct 27 2014, 07:48 PM)
How about your wiring?
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just leave there....don expect ABNXCESS will ask their wireman to release for us.....
e30
post Oct 28 2014, 05:25 PM

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terminated my services last friday. just return all the equipment to the branch. remote, tv decoder, modem router, hdmi cable, Lan cable, power adapters. basically any thing that came in the boxes. just leave the external cabling hanging. they will check your outstanding balance, pay it off and sign the termination form.

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