The router maxis gave me got no name, i can find maxis wording on it. Another possible brand could be technicolor, i saw no other brand name on it. The modem is a hua wei modem. How do i use google dns? Can i use google dns without changing the router? And no, i cannot eat less prawn.

Just go to your control panel -> network -> change the DNS there, problem solved.

Thanks. Your method works. I can now eat prawns again.

cannot connect to concentrator

called them and they said there's a fibre cut somewhere in pj, a few areas affected. zzz.

"cannot connect to concentrator"

I've got the same issue. The problem is made worst by the inability of the thompson router to retry to reconnect, i.e. if connection fails, it just gives up connecting.

I have to enable the Tm Modem to function as modem/router instead and successfully done so because TM modem will reconnect until it is successful.

So my issue is that i do not have wifi, only LAN from TM modem. Is there any way to turn the thompson into wifi gateway without PPPoE?

Edit: solved, reset thompson modem and manually change default gateway for each device.

This post has been edited by janszmatt: Oct 25 2013, 05:26 PM

Brother, mind to share how yo solve the problem step by step? thank you very much!

i followed the steps here http://stanleytiang.blogspot.com/2012/08/c...u-as-modem.html
but used ptm1.621 because this port belongs to maxis.

then i login as admin into the thompson and back up the config file and reset it. so after rest it's like new and i configure the wifi to my liking.

for each device that needs to go online, it needs to complete Step 1 (Manually set Fixed IP) with a different ip for each device (the 192.168.1.123, '123' have to be change to a unique number ranging from 101 to 253) the rest of the config follows the image shown in Step 1.

Is that possible i register Maxis home fibre at a small shoplot? since mine shop streamyx are using home package.

ty for the guide, cannot fixed the 'Concentrator not reachable' problems...

if your PC is plugged into the TM modem can it go online? You are not suppose to configure anything on the maxis thompson except the wifi (if you want to) after reset.

cannot, the tm modem homepage wan connection indicate connecting...

Leave it connecting. It will be like so for a while.

ok, will try let it connecting after work...

anyone experiencing DSL down?
right now my connection DSL down area wangsa maju

5 days with no ftth. called them again today and said the technical team will call me abck in 2 hours, i wonder how true is that.

gud luck bro
i also no connection since yesterday i was told they will call me to set apointment at my house and that was yesterday . until now no call received ...
my problem is DSL connection down its already been 4 time , and the longest i have to wait until technician come to my house is 5 day since DSL down , if i did not call them everyday to push them maybe they ignore my case

and i think it will get worse , i think right now they on lazy mode because of depaavali , even at thier twitter maxis listen so slow replying twit from user , and took sometime to CS answer call .

This post has been edited by amil123: Oct 31 2013, 01:19 PM

well,i found out a very serious problem right now..when some place that already port full apply with fiber,they will remove those maxis fiber user port out and let their unif*** user to used.

my office just kena this shit last 2 day..that place only got 8 port and its already full..and i was wondering how come that new moving in shop lot user still can apply their unifi and used..then i found out that the was just plug out my port and let the new application user use.and after i know it i straight go scold that tm nut installer for that stupid thing he do..

and guess what that idiot telling me?that port i am using more than 5 month,is record at tm server that blank and nobody using..

then i just ask him to put back my optical cable and he defuse to do it.then i straght scold him and finaly he say ok and help me..but that stupid guy go back to that port there and simply pull out other people optical cable and plug in my 1...

and he told me is ok...finaly until now..that pity guy go and complain and tm nuts come agains and take out agains my cable..

i trying calling whole day from this morning 9am until now they also cannot solve my problem..what a shit support is that..somemore ask me wait until 06-11-2013 to let them checking...really *******.

a tm unif*** customer once complain..1 day come fixing the problem
a maxis fiber business customer once complain,wth need wait until 5 days only will coming to solve my problem?

know why?unif*** is customer....maxis fiber user shit??

This post has been edited by nicky1112001: Nov 1 2013, 08:29 PM

i think this what happen to me right now...somewhat like 2/3 month my line will have a DSL down problem . i think when someone subscribe unifi or whatsoever except maxis they remove my port =__= ....
and i have to wait until 6/11

This post has been edited by amil123: Nov 1 2013, 09:19 PM

Hi, i'm experiencing no internet connection now.
On the maxis residential gateway (TG784n).
I notice the Internet LED is showing in RED.
Anyone know what is the problem and how to fix it? thank you

check at your TM/maxis modem DSL light on or not?
if on then what you need to do is call them ask if your account active or not , then tell them you did not have connection

if off call them tell DSL down and ask for technician to come at your home......