If its within his personal warranty period, i dont see why you should be getting only a 80% or 90% refund

The fact that he says its a "feature" shows that he already knew about it before he sold it to you
Full refund i say

3. If within the PW period, the buyer found there is a problem with the item even if it was checked in the sellers place. The buyer still have the right to request a FULL refund. There is no such thing as refund part of the value payed by giving some excuses like, the selller go post office..petrol bla bla bla..becoz of that i only refund you 80%.

taken from pinned thread

Thanks for the info...

The total i paid for the item is RM400.. if 80% refund, i get back only RM320..
I have courier back the item to infinity.. If he only refund RM320 and the courier fee i paid today is RM15 (nationwide express)..

I lost RM95 in 2 days.. 

To whom it may concerned,

I got a HDR85 as a gift recently from a friend of mine. However, i
notice
that the sound sort of fade in and fade out with a decrease/increase in
volume from time to time after 10 minute of usage. Is my unit defect?
or is
it part of the feature in the headphone?

if it's defect, can i claim for warranty without the receipt since the
receipt is with my friend and for unforseen curcumstances, I do not
want to
ask it from him.

Regards,
Pang

From: support@sennheiser.com  Add to Address Book  Add Mobile Alert 
Date: Fri, 7 Apr 2006 11:45:26 +0200
   
Dear Mr. Woon Seong,

the transmitter features a convenient automatic on/off function. The
transmitter is switched on by the audio signal. If there is no
sufficient
audio signal for about 5-10 minutes, the transmitter automatically
switches
off. The transmitter is now in a stand-by mode, its power consumption
is
very low so that it can remain connected to the mains. Accupacks can
always
be recharged when the transmitter is connected to the mains.
Adjusting the Volume:
Set the volume of your sound source to a medium (or almost sufficient)
value. With some supplying devices, the volume for the headphone output
can
be regulated separately.

With my own words:
If the transmitter T 85 is connected to the sound source, but the level
of
the supplying socket is too small, the on /off automatic switches off
the
transmission of the transmitter. Pulling out and pluggin in the
AF-cable
plug or the wall transformer you generate a cracle, that may be higher
with
it's peaks than the supplied AF-signal. The transmitter starts working
once
again, but only for the short mentioned time.
Please increase the supplying AF-voltage of your sound source to get
the
transmitter working securely during the sound source is switched on.
Very often some customers connect the transmitter at RCA output sockets
-
and not to the headphone socket. The headphone sockets at amplifiers,
receivers a.s.o. are depending with it's level to the loudness control
for
the loudspeakers. The RCA output is an independed constant level,
higher
than a decreased standart headphone output.

Please try this setting or adaptation once again and follow the given
hints. The individual listening volume should be only adjusted with the
volume control at the headphone itself and the setting at the source
should
kept constand at a sufficient level.

I think your transmitter is working like it should and you may now fix
it,
kind regards

G�nter Hitz,
Marketing Operations Service Support

Sennheiser electronic GmbH & Co. KG
Am Labor 1
30900 Wedemark
Germany

Phone: +49 (5130) 600-633
Fax:      +49 (5130) 600-436
email:    support@sennheiser.com
Web:      http://www.sennheiser.com

To whom it may concerned,

I got a HDR85 as a gift recently from a friend of mine. However, i
notice
that the sound sort of fade in and fade out with a decrease/increase in
volume from time to time after 10 minute of usage. Is my unit defect?
or is
it part of the feature in the headphone?
if it's defect, can i claim for warranty without the receipt since the
receipt is with my friend and for unforseen curcumstances, I do not
want to
ask it from him.

Regards,
Pang

and basically i do not earn anything. I brought it for RM 1000. I sold it for Rm400 - shipping -packing -sms. So wat the hell did i earn ? from RM1000 down to less than RM400 is earning ?

Your email to them.
1) is it a gift or you bought it for RM1000? arent you conradicting yourself?

2) if you yourself suspect it is a defect, eventhough it is 'normal' on all their headphones, shouldn't you atleast inform the buyer as well about the 'problem'? and the reason for selling it cheap?

My email to them
Their reply
ok, now that it is not faulty as verified by sennheiser support engineer, i think i reserved my right to NOT refund at all.

personal warranty apply to faulty. Now that it is not faulty, and u r not happy with the 80% refund, I think i have my right to NOT refund u.

well i can guess something now. There will be definitely more complains. and since u hated the thing so much, i would guess if the product arrived ur hand again, it will be a broken (it's just so easy to abused a headphone to dead) and another thread will be opened to FORCED me to full refund. There should be a fair judgement on this. So many brilliant ppl, should have some brilliant idea. Time to contribute

i do not think personal warranty apply for 'customer satisfactory' and can return at anytime if not happy within warranty period. Carrefour can do that. I'm not Carrefour. I do not have a shop and did NOT mark up the price to earn something to offer this kind of warranty.

and basically i do not earn anything. I brought it for RM 1000. I sold it for Rm400 - shipping -packing -sms. So wat the hell did i earn ? from RM1000 down to less than RM400 is earning ?

and for those who accused me of selling faulty product, I think u owe me an apology. Should they get a warn for flaming?

Of cuz, you r right that u cant guarantee customer satisfaction likes carrefour does..IF only you dunno about that particular "feature" problem.. BUT u knew about it and u know the feature is irritating, u didnt tell the buyer (me).. This oledi considered as the act of CHEATING

haha. well have to wait for him again? just dun get it man. obviously such feature is not stated in his sales rite? yet, he still wanna have da right for not refunding? hermmm. susah

accs, try emailing Sennheiser yourself and explain the problem and ask them "Can i send it in for RMA?"
Just act as if your headphones are under warranty
Dont forget to tell them someone else sent his in for RMA and got them back without the "Feature"

Guys, stop banging on the fact that he's Elite la
It's just a tag which has nothing to do with anything here
It's freaking annoying when ppl use it against u
There are no powers with being Elite btw

thats not cheating my fren he just hid somethign from u...
when he sold u the thing he hid something from u... from what i know when somebody is gonna sel somthing he must let the buyer beware "Caveat Emptor" of the products its defects  and anything that might induce him into buying of nto buying... he did not tell u. he has misrepresented you ont he item he sold to u

      "
A false statement of opinion is not a misrepresentation of fact. See:

        Bisset v Wilkinson [1927] AC 177.

However, where the person giving the statement was in a position to know the true facts and it can be proved that he could not reasonably have held such a view as a result, then his opinion will be treated as a statement of fact. See:

        Smith v Land & House Property Corp. (1884) 28 Ch D 7."
http://www.lawteacher.net/Contract/Vitiati...n%20Lecture.htm

in my view the seller should provide full refund or just lodge a report at the correct authority maybe under the consumer protection act or what ......
P/S buying it at RM XXXX and selling it ar RM XXX is not the point ..its unethical and immorally pratice and shoul dnot be to tolerated
just my 2 cents worth

well i can guess something now. There will be definitely more complains. and since u hated the thing so much, i would guess if the product arrived ur hand again, it will be a broken (it's just so easy to abused a headphone to dead) and another thread will be opened to FORCED me to full refund. There should be a fair judgement on this. So many brilliant ppl, should have some brilliant idea. Time to contribute

and for those who accused me of selling faulty product, I think u owe me an apology. Should they get a warn for flaming?

As u can see from infinity email.. he had asked that.. no response on that..
In addition, How infinity got it free,i dunno..When he get it, i dunno.. Why he get it free.. i tak tahu..

RMA at local distributor? They wont serve me.. As Davis's sennheiser bulk order, To RMA, ship back to Singapore.. As the stock is taken from Singapore distributor..

If really going for RMA, i think infinity should be the one going to do that..

Hope u understand this, Trade Enforcer

probly someone can clear this up, which an important issue. Does the 1 week personal warranty do cover 'user-satisfactory' too? Which is rather subjective, dont you think so?

And here, a buyer bought a product which doesnt live to his expectation, can he ask for refund? Beside, whose fault is it really? The buyer didnt do enough research ont he product, and now, he dont like some of the features (assuming its really a feature). Do the seller responsible to tell him everything/anything bad bout the product, or the buyer himself are responsible for doing their own research?

Its obvious that the seller is annoyed with the feature too, so would he bought it in the first place if he knew bout the feature too?

Im saying all this if its indeed a feature, else if its faulty, then its different story. Is there any local reseller? Could you verify if the hp is faulty? If its faulty, then the seller should cover all the cost.

Anyway, i dont think any personal warranty will cover against user satisfactory.

just my 2 cents

i did google around.. but no finding on such feature statement..

The seller is not bought it..He got it free..

probly someone can clear this up, which an important issue. Does the 1 week personal warranty do cover 'user-satisfactory' too? Which is rather subjective, dont you think so?

And here, a buyer bought a product which doesnt live to his expectation, can he ask for refund? Beside, whose fault is it really? The buyer didnt do enough research ont he product, and now, he dont like some of the features (assuming its really a feature). Do the seller responsible to tell him everything/anything bad bout the product, or the buyer himself are responsible for doing their own research?

Its obvious that the seller is annoyed with the feature too, so would he bought it in the first place if he knew bout the feature too?

Im saying all this if its indeed a feature, else if its faulty, then its different story. Is there any local reseller? Could you verify if the hp is faulty? If its faulty, then the seller should cover all the cost.

Anyway, i dont think any personal warranty will cover against user satisfactory.

just my 2 cents

To whom it may concerned,

I got a HDR85 as a gift recently from a friend of mine. However, i
notice
that the sound sort of fade in and fade out with a decrease/increase in
volume from time to time after 10 minute of usage. Is my unit defect?
or is
it part of the feature in the headphone?

No it most certainly does not
Unless the seller says so la
Would it be so hard to send the email?
If they reply that your unit is faulty, then we have the indisputable proof
Then either he gives u the full refund, or he goes into the backlist

If you're gonna continue with the pointless thread, i can guess what's gonna happen
He's gonna continue what he's been saying
There's no hard proof that he's lying

That's the good part. The music, however, wasn't warm or alive. It struck me as a bit recessed, as if the jazz quartet I was listening to wasn't at the lively jazz bar, where it was recorded, and instead were in a giant empty warehouse, with me at the other end. In addition, the volume would decrease or increase noticeably and suddenly for no apparent reason (even standing still very close to the transmitter), which might be caused by the noise reduction technology. Moreover, the volume would decrease/increase only for certain frequency ranges, as if a low or high pass filter was temporarily introduced.

Reviewer: Andrew Budd "budda@d-e.org" (Wyckoff, NJ United States) - See all my reviews
When I first researched this product, I was impressed by the positive reviews. There were, of course, a few negative reviews which focused on interfearance, etc. I decided to take a chance and buy this product.
Overall? I'm satisfied. The sound quality is excellent. Top knotch. I've placed the base in my basement, next to two CRT monitors and a whole lot of transformers, and I recieve little to no interfearance. If I walk around upstairs, they will occationally pop or crackle, but never for long. My only real complaint is that they seem to get suddenly softer for a few seconds, and then increase in volume. I'm sure it's not the signal strength, because it happens even when my head is perfectly still sitting next to the trasnmitter. But i'm now noticing it less and less.

Bottom line, if you're looking for a great pair of wireless headphones, and are willing to accept the fact that "wireless" will never work perfectly, by all means, buy this product. Dont buy this product expecting them to behave as though they have an invisible wire of infinite length connecting them to your stereo.

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Common Problems FAQ, June 8, 2003
Reviewer: An electronics fan
I have readed some complaints about this product, so i have decided to write a small FAQ to everyone, because they are very easy to solve.
Q)The volume goes up and down without user intervention.
A)The headphoenes is tryng to compensate a too high input volume by lowering it when it would be clipped. To resolve it turn down your input volume.
Q)I hear static, pop or simply noise in SOME points.
A)A)The headphoenes is tryng to compensate a too high input volume by lowering it when it would be clipped, but without success. To resolve it turn down your input volume.
Q)I hear static in the background.
A)The input volume is too low. Try increasing it carefully. if the source input is very dynamic, with silences and very strong sound explosions it may seems difficult, but is always possible.
Q)The range is very limited.
A)Try moving the transmitter even by only 10-20 cm, often works.
Q)The battery last only 3 hours
A)It's true. But in Italy, at my local reseller, I have paid 10 euros for every additional battery (1 euro=1 dollar), and 20 euros a small additional 2 battery charger , so with 3 battery I can rotate them and get a 9 hours a day autonomy, which I think is enough for everyone.
Sorry for my english.

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Date Reviewed:� Mar 24, 2002
nbush from WV
Member Since:
Mar 2002
Strengths: comfortable and it's nice not to have a cord. Sound is decent.
Weaknesses: Does fade in and out at about 50 feet from the transmitter
Summary: Rather expensive but you are paying for the convience of it being cordless. OK if you are within 50 feet or so. Don't expect to use it in the garden 300 feet away as advertised. Within 50-75 feet if just in one spot can listen, but don't move around. I like it as I can listen in one room while my wife watches TV in the next.


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i did google around.. but no finding on such feature statement..

The seller is not bought it..He got it free..

crystal clear.

based on the above message sent by the seller, i would say he is definitely trying to mislead the buyer.

And the infinity's headphone is not intended for malaysia market.

i have sent the email.. waiting reply only..

And it is the product feature la.. this one no need to ask.. it is product design problem on the feature.. but since u keep asking me to email.. i emailed them..
I believe they wont say such feature is faulty or useless..they dont scare later the article published and RS85 users return for rma mer..

another things i complain - distorted sound with no bass at all; this one is not product feature of cuz..

BUT if u think in this way, no matter all ppl dislike such feature.. It is also the product feature.. So, is it okie for me to sell to others without telling that feature problem?

The most important criteria here is that.. If the so called feature is not a big deal, not affecting the listening or people wont feel it is faulty then it is not a must for seller to tell the buyer.. Not everything the seller shoudl tell the buyer...

But is the feature is affecting listening experience, everyone listen to it will think that is it faulty, then seller should tell that in my opinion..

It is about how serious is the issue..

Oh, sorry my bad there
Was too lazy to read all the posts before my post there�

Well if the product really is that way, then the tables are turned now
Technically, he doesnt have an obligation to tell u what he dislikes about it

Perhaps this falls under ethics or something like that, but it isnt a rule which needs to be followed
You yourself could be blamed for not doing enough homework on the product
Had u searched around you would have seen the other users oppinions and known about it

well, if it fallz on ethic and doin so is legal i guess ntg much can be done. well a lesson i guess.

man i saw another lie !
the product is from mediaplex, unless mediaplex sells a product not intended for malaysia market.

3. Do not post unless you have something useful to contribute. Ranting is not useful contribution.

Action: Trolling/Flaming. Do not make posts that are inflammatory just to upset people.
Result: Your thread will be closed, your post may be deleted and a warning may be given depending on severity

yea goods sold are not refundable. i do agree to dat. just like wat KilJim
stated, its da matter regarding ethic problem, well i guess u cant fully be blame on dis. mayb we are the different type of sellers? if im selling for dis case ill state out everythg else problems will occur after sales. nyway shudnt argue regarding dis anymore further since buyer and seller is done with it.

Mr. Infinity, Please make your promise here to refund me RM320 not later than wednesday..
(u will sure get the item on monday)

Good sold is not refundable nor returnable.

The total i paid for the item is RM400.. if 80% refund, i get back only RM320..
I have courier back the item to infinity.. If he only refund RM320 and the courier fee i paid today is RM15 (nationwide express)..

I lost RM95 in 2 days.. 

guy..see now..now he dont even want to refund 80% altot i have made my move.. ppl opened a thread and asking for justice and now he get angry with this so dunwan even refund 80%???

How with my 2nd complain? Distorted sound with no bass at all?? U seem never answer on this!

I already charge it whole nite n day. At first 20 second, sound clear and loud, after that sound become tiny, low volumn and no bass at all. Later, clear sound again. Tis is totally differ than wat i tested senn wireless hp at mediaplex. So i think i need 2 return to u and request 4 refund.

kidmad, sorry my bad. I owe u an apology. Do u agree good sold not refundable nor returnable?

and for those who accused me of sellling faulty stuff... u guys push me too far... i'm pushing for a warn on those who accused me of selling faulty thing.. don't play flame in LYN, if u don't know ur grounding, stay out

look above

edit damn it's not there... but it's at the reply thingy... http://forum.lowyat.net/index.php?showforum=128

http://forum.lowyat.net/index.php?act=boardrules

some one is lying
and tons more reviews there.

it's pretty clear, if u hope that it will blow away the wired range at same price, no way, but this is one of the best in wireless as compared to others... and many reviewers did say that interference take a major role, it's stated in the book too on how to tackle it... one guy even said that he got a hiss sound once the fridge starts to kicks in... if u don't take care of that, it will surely affects the sound. One user in the review even plug it in to EMI/RFI filter.

btw, accs_center, i'm curious to know...wat do u think '7 days warranty' means to u ?

edit: and u said u send to me via nationwide? PM me the tracking code.

man i saw another lie !
the product is from mediaplex, unless mediaplex sells a product not intended for malaysia market.

i'm sorry, this is not the case now... u r being wicked... if u agreed to the 80% return deal, u should stop doing this to jeopardise me... or further push for a 90% return... now u broke the deal first and has push things too far, i reserved my right to not refund you. And i'm still angry at those who accused me and forcing me to refund without even easily do a google search on this feature.

u want to lie again... i give u chance to lie... wat do u mean in ur SMS

* lucky that this new phone can keep many SMS *
it does look like the volume got turned down and thus explain the no bass effect u r hearing... u didn't mention there are distortion in this SMS. u did said in earlier SMS, but the batt are not fully charged.. a fully charged batt needs 14 hours.. and it lasted less than 4 hours...

wicked guy, i did not reply cause u told me u hear sound clear and loud. Unless u can get some one to interpret that as distorted and no bass ! wat else more lies u want to tell ?

Nobody is accusing you of selling a faulty product. It is just that you hold back on information for the product you are selling. It is ethical issue like somebody mentioned before.

As for flaming, I would say replies are given based on the justification given by both of you. Nobody knows anything, but everybody wanted to hear more. Nobody is flaming either. Just because more people stand on buyer's side, doesnt mean they deserved to get a warning.

Do you want to see some examples of flaming?

here they are:

3. Do not post unless you have something useful to contribute. Ranting is not useful contribution.

Nobody is accusing you of selling a faulty product. It is just that you hold back on information for the product you are selling. It is ethical issue like somebody mentioned before.

As for flaming, I would say replies are given based on the justification given by both of you. Nobody knows anything, but everybody wanted to hear more. Nobody is flaming either. Just because more people stand on buyer's side, doesnt mean they deserved to get a warning.

Do you want to see some examples of flaming?

here they are:

i'm sorry, this is not the case now... u r being wicked... if u agreed to the 80% return deal, u should stop doing this to jeopardise me... or further push for a 90% return... now u broke the deal first and has push things too far, i reserved my right to not refund you. And i'm still angry at those who accused me and forcing me to refund without even easily do a google search on this feature.

poor buyer, being claimed wicked just because telling the truth and no other intentions.

buyer didnt even meant to jeopardise you, just because you didnt tell about the "faulty" problem and wanted for a refund but kenot get also, even the 80%.

LoL telling the truth is also categorised as accusing 
hmm can any mods can give comments about this case?

that's y i stop argue anymore.. Wont have good ending..

i wanna end all this by:

Infinity,

Make things simple now...

Choice 1: Return to me by poslaju before wednesday..
Choice 2: Refund 80% to me before wednesday..

Make a choice... No more flame and blaming..
Enough...

Not everyone staying in front of the computer all the time.
You might better off sending a sms or call him if want the answer so urgently,
no point keep typing your request in big fonts here.

ok be frank, if the thing arrived to my office, there is a department that will take care of this. And i have no idea how long it takes for them to send it to my desk. I'll do u a favour i'll check.

i cannot promise u b4 wednesday is because i don't own the courior company, and the time is guaranteed by pos malaysia.. not me... but i promise u to send back to u ASAP...

i'm stating clearly that i did not promise u it will return b4 wednesday.

btw, whose gonna pay for the courier ?

psYCHopath: again u said it's 'fault'. u working for sennheiser ? u own this product ? or did u manage to hear wat accs heard to justify it's fault ? i'm taking those accused seriously. It does jeoperdised me. Next time i want to sell anything, ppl see my nick, they will doubt me.

Dont be blur.. i m asking u to post out b4 wednesday..not reach my house b4 wed.. U cant go to the department to have a check?So hard to make a check whether the parcel reached or not?

I'll do u a favour i'll check.

I deserved for a FOC poslaju from u..
As u not poslaju to me that day.. u asked ur friend who going back to hometown pass to me.. So, courier back the item to me by poslaju and dont ask me to pay.. Im bad luck enough to meet u.. Now is the thing u dunwan to refund 80% and wanna return the item to me as i opened a thread here and made u angry..not fair for u to pay the poslaju? i also paid the courier to ship back to u.. did i ask u to pay back my courier fee? NO!

He now dun reply my sms anymore..

wei wei, u guys suggesting to him to whack me ar ? eh anything happen to me ar... i come and find u guys

Sorry to say this Infinity, but as a neutral person reading this thread, I will have doubts if you are selling an item that I want in the future. Of course, I blame the threadstarter as well for not researching fully before purchasing the product, but you are not 100% innocent as well.

From all the postings, I think it was clear that you knew about the problem but never addressed it when you were selling your item. Of course, you are not obligated to do so, but it's would have been ethical to do so.

Now anyone who wants to get stuff from you would wonder if you're hiding anything bad about a particular product.

Sorry dude, but the damage has already been done.

Just a two cent from a neutral observer. This will be my one and only post. All the best to you.