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[WTComplain] Against Infinity(elite member), BEWARE
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 Apr 7 2006, 01:14 PM
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#1
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Elite
4,424 posts Joined: Jan 2003 From: Singapore   
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If its within his personal warranty period, i dont see why you should be getting only a 80% or 90% refund
The fact that he says its a "feature" shows that he already knew about it before he sold it to you Full refund i say |
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Apr 9 2006, 01:10 AM
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#2
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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accs, try emailing Sennheiser yourself and explain the problem and ask them "Can i send it in for RMA?"
Just act as if your headphones are under warranty Dont forget to tell them someone else sent his in for RMA and got them back without the "Feature" Guys, stop banging on the fact that he's Elite la It's just a tag which has nothing to do with anything here It's freaking annoying when ppl use it against u There are no powers with being Elite btw |
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Apr 9 2006, 02:40 AM
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#3
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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QUOTE(accs_centre @ Apr 9 2006, 01:16 AM) As u can see from infinity email.. he had asked that.. no response on that.. Dude, you're not getting my pointIn addition, How infinity got it free,i dunno..When he get it, i dunno.. Why he get it free.. i tak tahu.. RMA at local distributor? They wont serve me.. As Davis's sennheiser bulk order, To RMA, ship back to Singapore.. As the stock is taken from Singapore distributor.. If really going for RMA, i think infinity should be the one going to do that.. Hope u understand this, Trade Enforcer  What i'm saying is, from the email we can confirm without a doubt with hard facts whether its a faulty thing or a so called feature Which is why i said include that the other guy sent his for RMA before I said pretend to be sending it for RMA so that they'll be more helpful You've nothing to lose by sending an email And if they give a reply that you want, we can confirm that it's faulty and if Infinity doesnt refund fully he'll go to the blacklist This post has been edited by KilJim: Apr 9 2006, 02:41 AM |
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Apr 9 2006, 03:32 AM
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#4
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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QUOTE(lauyah @ Apr 9 2006, 03:17 AM) probly someone can clear this up, which an important issue. Does the 1 week personal warranty do cover 'user-satisfactory' too? Which is rather subjective, dont you think so? No it most certainly does notAnd here, a buyer bought a product which doesnt live to his expectation, can he ask for refund? Beside, whose fault is it really? The buyer didnt do enough research ont he product, and now, he dont like some of the features (assuming its really a feature). Do the seller responsible to tell him everything/anything bad bout the product, or the buyer himself are responsible for doing their own research? Its obvious that the seller is annoyed with the feature too, so would he bought it in the first place if he knew bout the feature too? Im saying all this if its indeed a feature, else if its faulty, then its different story. Is there any local reseller? Could you verify if the hp is faulty? If its faulty, then the seller should cover all the cost. Anyway, i dont think any personal warranty will cover against user satisfactory. just my 2 cents Unless the seller says so la QUOTE(accs_centre @ Apr 9 2006, 03:26 AM) i did google around.. but no finding on such feature statement.. Would it be so hard to send the email?The seller is not bought it..He got it free.. If they reply that your unit is faulty, then we have the indisputable proof Then either he gives u the full refund, or he goes into the backlist If you're gonna continue with the pointless thread, i can guess what's gonna happen He's gonna continue what he's been saying There's no hard proof that he's lying |
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Apr 9 2006, 10:47 AM
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#5
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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QUOTE(accs_centre @ Apr 9 2006, 03:41 AM) i have sent the email.. waiting reply only.. Oh, sorry my bad thereAnd it is the product feature la.. this one no need to ask.. it is product design problem on the feature.. but since u keep asking me to email.. i emailed them.. I believe they wont say such feature is faulty or useless..they dont scare later the article published and RS85 users return for rma mer.. another things i complain - distorted sound with no bass at all; this one is not product feature of cuz.. BUT if u think in this way, no matter all ppl dislike such feature.. It is also the product feature.. So, is it okie for me to sell to others without telling that feature problem? The most important criteria here is that.. If the so called feature is not a big deal, not affecting the listening or people wont feel it is faulty then it is not a must for seller to tell the buyer.. Not everything the seller shoudl tell the buyer... But is the feature is affecting listening experience, everyone listen to it will think that is it faulty, then seller should tell that in my opinion.. It is about how serious is the issue.. Was too lazy to read all the posts before my post there  Well if the product really is that way, then the tables are turned now Technically, he doesnt have an obligation to tell u what he dislikes about it Perhaps this falls under ethics or something like that, but it isnt a rule which needs to be followed You yourself could be blamed for not doing enough homework on the product Had u searched around you would have seen the other users oppinions and known about it This post has been edited by KilJim: Apr 9 2006, 10:48 AM |
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Apr 10 2006, 10:52 PM
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#6
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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I've turned from leaning towards accs, to Infinity and back to accs now
Well with that email it pretty much sums that the headphone is faulty Whether the seller knows or not about it, or thinks its actually a feature or something normal doesnt matter anymore If i have a LCD monitor with 10 dead pixels, but i thought its something normal and sold it as a problem-free monitor, i would still be wrong Not knowing the problem doesnt make the seller not at fault This post has been edited by KilJim: Apr 10 2006, 10:52 PM |
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Apr 11 2006, 02:19 AM
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#7
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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Infinity : From that email reply, it seems that they're saying the feature turns off(standby) the headphones when there isnt any audio signal and comes back on when there's an audio signal
This is understandable as a move to conserve power, lotsa devices have something like this But it's not a feature that fades the volume in/out to avoid loud volumes that damages the listener's ears (where did u get this from anyways?) |
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Apr 11 2006, 03:03 PM
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#8
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Elite
4,424 posts Joined: Jan 2003 From: Singapore
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QUOTE(accs_centre @ Apr 11 2006, 12:54 PM) Can u pls answer ONCE again to clarify? For me u r the oen who turn here turn there.. The answers that he gave were :1. If Mediaplex say it is not feature..it is faulty totally.. Q: What will u do? 2. If Mediaplex say it is not feature but product design faulty..(means whole batch hv the faulty problem) Q What will u do? Please answer accordingly.. thanks My Turn to Answer: 1. If mediaplex say it is a feature..Nothing faulty. My answer: okie..I accept it.. 1. Infinity will refund or bear the repair charges 2. He'll be sending you back headphones and you decide what's gonna happen with it. No refund |
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