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> [WTComplain] Against Infinity(elite member), BEWARE

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Infinity
post Apr 8 2006, 10:19 PM

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Joined: Jan 2003
From: KL, M'sia
My email to them
QUOTE
To whom it may concerned,

I got a HDR85 as a gift recently from a friend of mine. However, i
notice
that the sound sort of fade in and fade out with a decrease/increase in
volume from time to time after 10 minute of usage. Is my unit defect?
or is
it part of the feature in the headphone?

if it's defect, can i claim for warranty without the receipt since the
receipt is with my friend and for unforseen curcumstances, I do not
want to
ask it from him.

Regards,
Pang
Their reply
QUOTE
From: support@sennheiser.com  Add to Address Book  Add Mobile Alert 
Date: Fri, 7 Apr 2006 11:45:26 +0200
   
Dear Mr. Woon Seong,

the transmitter features a convenient automatic on/off function. The
transmitter is switched on by the audio signal. If there is no
sufficient
audio signal for about 5-10 minutes, the transmitter automatically
switches
off. The transmitter is now in a stand-by mode, its power consumption
is
very low so that it can remain connected to the mains. Accupacks can
always
be recharged when the transmitter is connected to the mains.
Adjusting the Volume:
Set the volume of your sound source to a medium (or almost sufficient)
value. With some supplying devices, the volume for the headphone output
can
be regulated separately.

With my own words:
If the transmitter T 85 is connected to the sound source, but the level
of
the supplying socket is too small, the on /off automatic switches off
the
transmission of the transmitter. Pulling out and pluggin in the
AF-cable
plug or the wall transformer you generate a cracle, that may be higher
with
it's peaks than the supplied AF-signal. The transmitter starts working
once
again, but only for the short mentioned time.
Please increase the supplying AF-voltage of your sound source to get
the
transmitter working securely during the sound source is switched on.
Very often some customers connect the transmitter at RCA output sockets
-
and not to the headphone socket. The headphone sockets at amplifiers,
receivers a.s.o. are depending with it's level to the loudness control
for
the loudspeakers. The RCA output is an independed constant level,
higher
than a decreased standart headphone output.

Please try this setting or adaptation once again and follow the given
hints. The individual listening volume should be only adjusted with the
volume control at the headphone itself and the setting at the source
should
kept constand at a sufficient level.

I think your transmitter is working like it should and you may now fix
it,
kind regards

Günter Hitz,
Marketing Operations Service Support

Sennheiser electronic GmbH & Co. KG
Am Labor 1
30900 Wedemark
Germany

Phone: +49 (5130) 600-633
Fax:      +49 (5130) 600-436
email:    support@sennheiser.com
Web:      http://www.sennheiser.com
ok, now that it is not faulty as verified by sennheiser support engineer, i think i reserved my right to NOT refund at all.

personal warranty apply to faulty. Now that it is not faulty, and u r not happy with the 80% refund, I think i have my right to NOT refund u.

well i can guess something now. There will be definitely more complains. and since u hated the thing so much, i would guess if the product arrived ur hand again, it will be a broken (it's just so easy to abused a headphone to dead) and another thread will be opened to FORCED me to full refund. There should be a fair judgement on this. So many brilliant ppl, should have some brilliant idea. Time to contribute smile.gif

i do not think personal warranty apply for 'customer satisfactory' and can return at anytime if not happy within warranty period. Carrefour can do that. I'm not Carrefour. I do not have a shop and did NOT mark up the price to earn something to offer this kind of warranty.

and basically i do not earn anything. I brought it for RM 1000. I sold it for Rm400 - shipping -packing -sms. So wat the hell did i earn ? from RM1000 down to less than RM400 is earning ?

and for those who accused me of selling faulty product, I think u owe me an apology. Should they get a warn for flaming?
Infinity
post Apr 9 2006, 08:32 AM

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just not to complicate things player10,lgs,kidmad,low yat 82,abubin,awh85,ss_izal,vincentlee83,blurjoey, can u guys state down ur experience or technical background or manage to hear how it sounds like ? based on that, u can prove that this unit is at fault ? if u can't confirm it's faulty, you CAN'T tell me to refund it. and thus saying i sell faulty thing is an accused to me? Come on, i'm sure everyone will be pissed if u say something like that baselessly.

if i'm at fault for not telling, then the buyer is at fault for not asking. I did state clearly in another forum pointed by accs_center that it does act like this. And i did admit it does act like that. If you were to ask me, or does google, you will get the same answer. Just to confirm, I double check with sennheiser engineer and she pointed the correct way of using it.

simple google search result:
http://www.epinions.com/elec-review-4929-3...-3A269C95-prod3

QUOTE
That's the good part. The music, however, wasn't warm or alive. It struck me as a bit recessed, as if the jazz quartet I was listening to wasn't at the lively jazz bar, where it was recorded, and instead were in a giant empty warehouse, with me at the other end. In addition, the volume would decrease or increase noticeably and suddenly for no apparent reason (even standing still very close to the transmitter), which might be caused by the noise reduction technology. Moreover, the volume would decrease/increase only for certain frequency ranges, as if a low or high pass filter was temporarily introduced.
http://www.amazon.com/gp/product/B00005R8Q...glance&n=172282

QUOTE
Reviewer: Andrew Budd "budda@d-e.org" (Wyckoff, NJ United States) - See all my reviews
When I first researched this product, I was impressed by the positive reviews. There were, of course, a few negative reviews which focused on interfearance, etc. I decided to take a chance and buy this product.
Overall? I'm satisfied. The sound quality is excellent. Top knotch. I've placed the base in my basement, next to two CRT monitors and a whole lot of transformers, and I recieve little to no interfearance. If I walk around upstairs, they will occationally pop or crackle, but never for long. My only real complaint is that they seem to get suddenly softer for a few seconds, and then increase in volume. I'm sure it's not the signal strength, because it happens even when my head is perfectly still sitting next to the trasnmitter. But i'm now noticing it less and less.

Bottom line, if you're looking for a great pair of wireless headphones, and are willing to accept the fact that "wireless" will never work perfectly, by all means, buy this product. Dont buy this product expecting them to behave as though they have an invisible wire of infinite length connecting them to your stereo.

Was this review helpful to you?   (Report this)
QUOTE
Common Problems FAQ, June 8, 2003
Reviewer: An electronics fan
I have readed some complaints about this product, so i have decided to write a small FAQ to everyone, because they are very easy to solve.
Q)The volume goes up and down without user intervention.
A)The headphoenes is tryng to compensate a too high input volume by lowering it when it would be clipped. To resolve it turn down your input volume.
Q)I hear static, pop or simply noise in SOME points.
A)A)The headphoenes is tryng to compensate a too high input volume by lowering it when it would be clipped, but without success. To resolve it turn down your input volume.
Q)I hear static in the background.
A)The input volume is too low. Try increasing it carefully. if the source input is very dynamic, with silences and very strong sound explosions it may seems difficult, but is always possible.
Q)The range is very limited.
A)Try moving the transmitter even by only 10-20 cm, often works.
Q)The battery last only 3 hours
A)It's true. But in Italy, at my local reseller, I have paid 10 euros for every additional battery (1 euro=1 dollar), and 20 euros a small additional 2 battery charger , so with 3 battery I can rotate them and get a 9 hours a day autonomy, which I think is enough for everyone.
Sorry for my english.

Was this review helpful to you?   (Report this)
http://ostg.pricegrabber.com/rating_getpro...13033/id_type=M
QUOTE
Date Reviewed:  Mar 24, 2002
nbush from WV
Member Since:
Mar 2002
Strengths: comfortable and it's nice not to have a cord. Sound is decent.
Weaknesses: Does fade in and out at about 50 feet from the transmitter
Summary: Rather expensive but you are paying for the convience of it being cordless. OK if you are within 50 feet or so. Don't expect to use it in the garden 300 feet away as advertised. Within 50-75 feet if just in one spot can listen, but don't move around. I like it as I can listen in one room while my wife watches TV in the next.


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some one is lying
QUOTE
i did google around.. but no finding on such feature statement..

The seller is not bought it..He got it free..
and tons more reviews there.

it's pretty clear, if u hope that it will blow away the wired range at same price, no way, but this is one of the best in wireless as compared to others... and many reviewers did say that interference take a major role, it's stated in the book too on how to tackle it... one guy even said that he got a hiss sound once the fridge starts to kicks in... if u don't take care of that, it will surely affects the sound. One user in the review even plug it in to EMI/RFI filter.

btw, accs_center, i'm curious to know...wat do u think '7 days warranty' means to u ?

edit: and u said u send to me via nationwide? PM me the tracking code.

This post has been edited by Infinity: Apr 9 2006, 09:37 AM
Infinity
post Apr 9 2006, 08:40 AM

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QUOTE(vincentlee83 @ Apr 9 2006, 03:32 AM)
user posted image

crystal clear. cool.gif

based on the above message sent by the seller, i would say he is definitely trying to mislead the buyer.
*
yup try another wireless with 8m away... it is crystal clear in that comparison

u want to compare 'crystal clear' wireless with wired... i told u, it's like comparing apple and orange, they are different league
Infinity
post Apr 9 2006, 08:58 AM

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the be more fair, this is wat happened

1) accs PM me asking me how much i'm selling the unit
told him RM500

2) accs asks How old is it? condition? hv photo? And hv warranty? Since u get it free, so no receipt to claim warranty lo?

told him i use less than 3 months, and i'm not using after that, no warranty, send him some links on the photos.

3) he asked me if i can give personal warranty for 7 days, i replied ok

4) ask me if i can sell for RM400 inclusive of pos laju shipping, i replied ok

5) sms me saying he doesn't want it cause he found a better offer online.

6) sms me again saying he wanted it insisted me to pack and send by (tuesday poslaju)

7) it arrived safely to him on wednesday

(i might mix up which one come first esp. 4,5,6)

all those happen within 2 days (2nd and 3rd April)

i never force accs to buying it, u guys see it as my fault for not telling him it act that way, but i hardly used it after the first 3 months i got it, i did forgot about it.

he has ample time to try, search and read reviews, or be smart try it here at my place too i don't mind.

wat i'm trying to say is, i did NOT plan to earn or did NOT plan to sell faulty thing and did NOT hide anything.
Infinity
post Apr 9 2006, 09:09 AM

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man i saw another lie !

QUOTE
And the infinity's headphone is not intended for malaysia market.
the product is from mediaplex, unless mediaplex sells a product not intended for malaysia market.
Infinity
post Apr 9 2006, 11:48 AM

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kidmad, sorry my bad. I owe u an apology. Do u agree good sold not refundable nor returnable?

and for those who accused me of sellling faulty stuff... u guys push me too far... i'm pushing for a warn on those who accused me of selling faulty thing.. don't play flame in LYN, if u don't know ur grounding, stay out

look above
QUOTE
3. Do not post unless you have something useful to contribute. Ranting is not useful contribution.

edit damn it's not there... but it's at the reply thingy... http://forum.lowyat.net/index.php?showforum=128

http://forum.lowyat.net/index.php?act=boardrules
QUOTE
Action: Trolling/Flaming. Do not make posts that are inflammatory just to upset people.
Result: Your thread will be closed, your post may be deleted and a warning may be given depending on severity


This post has been edited by Infinity: Apr 9 2006, 11:57 AM
Infinity
post Apr 9 2006, 11:56 AM

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QUOTE(kidmad @ Apr 9 2006, 11:51 AM)
yea goods sold are not refundable. i do agree to dat. just like wat KilJim
stated, its da matter regarding ethic problem, well i guess u cant fully be blame on dis. mayb we are the different type of sellers? if im selling for dis case ill state out everythg else problems will occur after sales. nyway shudnt argue regarding dis anymore further since buyer and seller is done with it.
*
i did open a thread, no one look at it, i got no time to bump it, it got pop out, so just put on my signature.

edit: btw, accs, i got ur sms. I do not think good sold are refundable.

This post has been edited by Infinity: Apr 9 2006, 12:11 PM
Infinity
post Apr 9 2006, 12:14 PM

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QUOTE(accs_centre @ Apr 9 2006, 12:11 PM)
Mr. Infinity, Please make your promise here to refund me RM320 not later than wednesday..
(u will sure get the item on monday)
*
i'm sorry, this is not the case now... u r being wicked... if u agreed to the 80% return deal, u should stop doing this to jeopardise me... or further push for a 90% return... now u broke the deal first and has push things too far, i reserved my right to not refund you. And i'm still angry at those who accused me and forcing me to refund without even easily do a google search on this feature. vmad.gif

QUOTE
Good sold is not refundable nor returnable.


This post has been edited by Infinity: Apr 9 2006, 12:17 PM
Infinity
post Apr 9 2006, 12:53 PM

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QUOTE(accs_centre @ Apr 9 2006, 12:42 PM)
How with my 2nd complain? Distorted sound with no bass at all?? U seem never answer on this!
*
u want to lie again... i give u chance to lie... wat do u mean in ur SMS

* lucky that this new phone can keep many SMS *

QUOTE
I already charge it whole nite n day. At first 20 second, sound clear and loud, after that sound become tiny, low volumn and no bass at all. Later, clear sound again. Tis is totally differ than wat i tested senn wireless hp at mediaplex. So i think i need 2 return to u and request 4 refund.


it does look like the volume got turned down and thus explain the no bass effect u r hearing... u didn't mention there are distortion in this SMS. u did said in earlier SMS, but the batt are not fully charged.. a fully charged batt needs 14 hours.. and it lasted less than 4 hours...

wicked guy, i did not reply cause u told me u hear sound clear and loud. Unless u can get some one to interpret that as distorted and no bass ! wat else more lies u want to tell ?
Infinity
post Apr 9 2006, 01:10 PM

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QUOTE(vincentlee83 @ Apr 9 2006, 01:05 PM)
Nobody is accusing you of selling a faulty product. It is just that you hold back on information for the product you are selling. It is ethical issue like somebody mentioned before.

As for flaming, I would say replies are given based on the justification given by both of you. Nobody knows anything, but everybody wanted to hear more. Nobody is flaming either. Just because more people stand on buyer's side, doesnt mean they deserved to get a warning.

Do you want to see some examples of flaming?

here they are:
*
those are true lie... the fact is.. he is lying smile.gif saying that he is lying is flame ? wow... accs, i'm glad u have such a good friend here.

but u... u don't know anything... don't simply say... wanted to hear more then ask for more explanation... don't say i sell faulty stuff... if accusing someone with NO FACT is NOT FLAMING... tell me so... i can start new thread targetting on u...

read the quote i did earlier ? i quote again

QUOTE
3. Do not post unless you have something useful to contribute. Ranting is not useful contribution.
Infinity
post Apr 9 2006, 01:32 PM

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ok be frank, if the thing arrived to my office, there is a department that will take care of this. And i have no idea how long it takes for them to send it to my desk. I'll do u a favour i'll check.

i cannot promise u b4 wednesday is because i don't own the courior company, and the time is guaranteed by pos malaysia.. not me... but i promise u to send back to u ASAP...

i'm stating clearly that i did not promise u it will return b4 wednesday.

btw, whose gonna pay for the courier ?

psYCHopath: again u said it's 'fault'. u working for sennheiser ? u own this product ? or did u manage to hear wat accs heard to justify it's fault ? i'm taking those accused seriously. It does jeoperdised me. Next time i want to sell anything, ppl see my nick, they will doubt me.
Infinity
post Apr 9 2006, 02:20 PM

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QUOTE(accs_centre @ Apr 9 2006, 02:06 PM)
Dont be blur.. i m asking u to post out b4 wednesday..not reach my house b4 wed.. U cant go to the department to have a check?So hard to make a check whether the parcel reached or not?
QUOTE
I'll do u a favour i'll check.
u said of avoiding flame, but u start it again. I say i'll check and send it back ASAP... how/wat else u want me to do ? don't jump the line, my company do not pay me to be sitting on the mail room to wait for the parcel to arrive.

erm... FOC... tell me why ? i pay my friend so she bring the package along. No such thing as free.

u always see things as free, i got the headphone for free.. making profit selling it. I got my friend to send it so, it's free. Hey u can get ur friend to carry for u too if u want to. Aiyo, this world where got so many free things one. doh.gif

QUOTE
I deserved for a FOC poslaju from u..
As u not poslaju to me that day.. u asked ur friend who going back to hometown pass to me.. So, courier back the item to me by poslaju and dont ask me to pay.. Im bad luck enough to meet u.. Now is the thing u dunwan to refund 80% and wanna return the item to me as i opened a thread here and made u angry..not fair for u to pay the poslaju? i also paid the courier to ship back to u.. did i ask u to pay back my courier fee? NO!
*
Infinity
post Apr 9 2006, 02:25 PM

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QUOTE(accs_centre @ Apr 9 2006, 02:01 PM)
He now dun reply my sms anymore..
*
u want to confuse thing more. Your last sms to me was the nationwide tracking number and asking me to refund u RM320. I already stated here and do not see the xtra to waste more money replying ur sms. Yes i do not reply, but for a reason. No need double post. Waste my time and money. U r not worth my time, i let u know that i will be going out (damn even my mom doesn't know i'm going out ). So stop accusing me anymore.
Infinity
post Apr 9 2006, 03:20 PM

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wei wei, u guys suggesting to him to whack me ar ? eh anything happen to me ar... i come and find u guys
Infinity
post Apr 11 2006, 12:37 AM

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the 2 emails contradict, for our peace of mind, i have send the whole parcel unopened to mediaplex for testing. I will produce the proof of sending. (they gave me a DO for some reason, but that's from them don't ask me why)

ppl here just like to jump into conclusion too early and give their own professional judgement. I have no idea how long. I did ask them how long they need b4 getting back to me, they said don't know... depends on their engineer workload. So, please wait.

btw, one side of the parcel was opened when i got it. My guess is those guys from nationwide could have opened it for checking and safety purposes.
Infinity
post Apr 11 2006, 12:49 AM

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anyone who doesn't see this, see it again

QUOTE
From: support@sennheiser.com  Add to Address Book  Add Mobile Alert 
Date: Fri, 7 Apr 2006 11:45:26 +0200
   
Dear Mr. Woon Seong,

the transmitter features a convenient automatic on/off function. The
transmitter is switched on by the audio signal. If there is no
sufficient
audio signal for about 5-10 minutes, the transmitter automatically
switches
off. The transmitter is now in a stand-by mode, its power consumption
is
very low so that it can remain connected to the mains. Accupacks can
always
be recharged when the transmitter is connected to the mains.
Adjusting the Volume:
Set the volume of your sound source to a medium (or almost sufficient)
value. With some supplying devices, the volume for the headphone output
can
be regulated separately.

With my own words:
If the transmitter T 85 is connected to the sound source, but the level
of
the supplying socket is too small, the on /off automatic switches off
the
transmission of the transmitter. Pulling out and pluggin in the
AF-cable
plug or the wall transformer you generate a cracle, that may be higher
with
it's peaks than the supplied AF-signal. The transmitter starts working
once
again, but only for the short mentioned time.
Please increase the supplying AF-voltage of your sound source to get
the
transmitter working securely during the sound source is switched on.
Very often some customers connect the transmitter at RCA output sockets
-
and not to the headphone socket. The headphone sockets at amplifiers,
receivers a.s.o. are depending with it's level to the loudness control
for
the loudspeakers. The RCA output is an independed constant level,
higher
than a decreased standart headphone output.

Please try this setting or adaptation once again and follow the given
hints. The individual listening volume should be only adjusted with the
volume control at the headphone itself and the setting at the source
should
kept constand at a sufficient level.

I think your transmitter is working like it should and you may now fix
it,
kind regards

Günter Hitz,
Marketing Operations Service Support

Sennheiser electronic GmbH & Co. KG
Am Labor 1
30900 Wedemark
Germany

Phone: +49 (5130) 600-633
Fax:      +49 (5130) 600-436
email:    support@sennheiser.com
Web:      http://www.sennheiser.com
Infinity
post Apr 11 2006, 01:05 AM

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QUOTE(accs_centre @ Apr 11 2006, 12:40 AM)
no..
i opened one.. cuz i forgot to insert the minijack converter..

no idea how long to wait is slightly not fair to me..
Dont u think so? As i will have no headphone for use at the moment..

Refund to me is the best solution as i can get another headphone
*
the 2 emails contradict, no one can actually tell anything, so for peace of mind, i send to mediaplex and let them come out with the result. They told me 5 - 7 days or maybe more but i'll chase them for u ok?

if they can confirm there's no problem, there's no reason to refund. If there is a problem, i'll either send it to singapore to be fixed, cost fully paid by me or i'll get u a refund.

fyi, i'm too bz to frequently check this forum, and i have no time to reply to all queries (yeh i was damn free on sunday cause i was sick else i will be working)

accs, there was nothing personal against u. Of course, from the buyer point of view you want the best out of the product (perfect). But if the product is like that from the company, I have no personal warranty for customer dissatisfaction. If the headphone sucks ! then sennheiser sucks, cause they produce the headphone (provided it's not faulty). If i sell faulty thing and doesn't tell u, I'm bad, but i didn't, i did tell u wat i know that it does behave like that.

Peace.

Accs: fair ?
Infinity
post Apr 11 2006, 01:16 AM

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QUOTE(accs_centre @ Apr 11 2006, 01:09 AM)
Read this if can..
If it is Sennheiser product design fault.. Ya..it is not ur fault..
If Senn say: Sorry, it is our design problem, no solution to fix this..

Then? shouldnt i get refund also?
And just now u say dunno have to wait how long.. now say 5-7 days..
I really lost my trust on you.. Sorry to say this..
*
i ask him 3 times, 2 times say don't know don't know... 3rd time say maybe 5 - 7... something very uncertain, i don't want to complicate things, cause if he can't get back to me in 7 days, i do not know how to answer u, i'm telling u in advance now, so i hope u don't take my words on this too serious, if they can't get back to me in 7 days, i'll give them a call and chase for u. Happy ?
Infinity
post Apr 11 2006, 01:19 AM

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QUOTE(accs_centre @ Apr 11 2006, 01:17 AM)
For our case, i think it's better for us to let LYN's Admin/Mod Team to have some discussion and direct us what to do..

1) Refund or 2) Wait mediaplex checking

As we both stand still with our opinion..
*
QUOTE
1. The moderators are not here to resolve your disputes, neither are they here to help you out. This subforum is for you to resolve your disputes in an organised and easy to follow manner.


so wat do u think ?
Infinity
post Apr 11 2006, 02:21 AM

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QUOTE(kidmad @ Apr 11 2006, 01:58 AM)
no point stick it at original plan. to be serious IT JUST DUN SOUND RITE WITH SUCH HEADPHONE IN PRODUCTION. dun u think so?

1st,  i buy ur thg. now problem occur. u ask me to wait for da goods after ive paid u?
2nd, its just not fair for our buyer. paying rm400 and ended up with so much trouble. shouldnt u be da 1 making sure da headset is working fine with smooth sound.. etc?

Infinity, i do think that, the best way for u to handle dis case rite now, is to fully refund him, get ur senn repair with no more such features and so, then once again sell it in LYP? but the way u handle ure sales now, its hardly for sum1 to buy from you again.

accs, if i were u, ill definately go and look for him in his company. thgs like dat shud be talk face to face instead in LYN.
*
it's simple logic, wireless signal tend to change and thus the headphone adjust to the environment, btw those are just my opinion

and i do not see how UR opinion are useful. Just how many wireless headphone has u use b4 ? do u have experience in this headphone or did u manage to hear wat accs heard and compared to a 'working' one to justify it is faulty ?

wat u see is just ur own opinion based on wat accs posted, so it's pointless, accs already lied 3 times and i have proof on that.

just not to complicate things, u r not qualified to give ur own judgement, do u think by posting ur opinion will change my opinion, sorry it won't. i'm sending it to the professional engineer at mediaplex, which has mass experience to tell me whether it's faulty or not. Do u think u have better experience than them to tell me it's faulty ? state ur qualification here.
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