Infinity( http://forum.lowyat.net/index.php?showuser=373 )used to be a trustable forumer here as he is elite member but i really not satisfied with him..

Case:



I bought a one year old Sennheiser RS85 wireless headphone from him..Received it on this wednesday and he promised to give 1 week personal warranty.. One the same day (wednesday) i tested the headphone with one afternoon battery charge..i found that there seem have problem ith the sound.. at some 1st 20 seconds, the sound is clear and loud with good bass..Then later there will be some seconds(around 5 - 10seconds) sound becomes tiny, low volumn and no bass at all.. it will turn back to loud n clear sound after few seconds.. But sometime keep distorted non-stop..Maybe caused by the aging battery?(since it is NIMH and 1 year old oledi)

So, i talked to him and he ask me to have a fully battery charge 1st.. After one night charge, problem still exist. So, i refer to him again.. He asked me to locate the transmitter, adjust the volumn, etc.. I tried all and same thing happen.. So i request for refund since there is one week warranty..

Now, he refused to refund full payment to me.. only 80%..He said it used to be the headphone feature for fade in, fade out sound to adjust the sound level..in order to avoid too loud volumn to ur ears..If really so, it is totally useless feature!! i believe such feature 9 over 10 ppl will complain against it..It should adjust the volumn to a certain level and maintain the volumn all the way and not increase and descrease the volumn as it like..He sent me a link and there is a user have such problem but his problem appear when he is at 50 feet away from the transmitter..I can understand that at this distance signal would be loss..But i have this problem in the same room..even in 0.5 m distance from the transmitter..

Later, i see that a forumer, ^aMnESiA^, using same headphone.. i ask him on this matter and his one also hv same problem and he sent for warranty for replacement..



This post has been edited by accs_centre: Nov 17 2006, 09:27 AM

I make my move here..
I would accept if infinity refund 90% to me...

Sms-ed him.. No reply yet

This post has been edited by accs_centre: Apr 7 2006, 10:20 AM

Update..

He is standing still to refund only 80%..
How bad luck i am!!

Such so called 'feature' i believe noone wants it.. And he should know people will complain such bugging "feature"..So i think he should inform me before sold to me.. rather now i feel trapped.. Then should i go to "trap" another forumer now..

Thanks for the info...

The total i paid for the item is RM400.. if 80% refund, i get back only RM320..
I have courier back the item to infinity.. If he only refund RM320 and the courier fee i paid today is RM15 (nationwide express)..

I lost RM95 in 2 days..

Now,I wish with the pressure of the forumers, i could lower down my loss..

Pray for me...

This post has been edited by accs_centre: Apr 7 2006, 03:59 PM

Actually he knew the headphone will lower down the sound and volumn up the sound from time to time.. Which is not likely to be everyone's liking..

pangws -aka- Infinity@lowyat.net

Oledi pm him on this.. and he did online after this thread created and pm sent...Just dun wan to talk anything here...

From his status as i saw..He did online yesterday night 9.30pm and this morning 9am..



This post has been edited by accs_centre: Apr 8 2006, 09:04 PM

Yup..i understand that sennheiser named it as 'feature'.. But i strongly believe 10 out of 10 ppl wont treat it as a feature but weekneses.. This apply on u (infinity) as well as u did mentioned such feature as 'irritating'...



Other than the "feature" problem.. i also face "only left treble and no bass" problem.. Since it is Sennheiser product design issue and u didnt inform me on the irritating 'feature', that's why i request for 90% refund..

The email from sennheiser does not directly answer your Question whether the product is faulty or not..It tells u how to solve the problem.. But i have tried all as mentioned.. i believe u tried also.. Problem is not settled..

I strongly believe if your get the heaphone not FREE and u but it from shop with RM1000 paid, you will return to the shop angrily.. This is what ^aMnESiA^ did with his RS85.. You didnt return for RMA as u got it free and no receipt for you to do so..

RM1000 down to RM400 is not earning? U wanan earn from 2nd hand item sale?? Wanan sell at RM1200?

Of cuz, you r right that u cant guarantee customer satisfaction likes carrefour does..IF only you dunno about that particular "feature" problem.. BUT u knew about it and u know the feature is irritating, u didnt tell the buyer (me).. This oledi considered as the act of CHEATING..Should i sell to others and tell them it is product feature and not faulty...and story goes on and on

This post has been edited by accs_centre: Apr 8 2006, 11:23 PM

He never tell me on that "feature" until i complain..
He only mention the headphone give crystal clear sound in a thread..Nothing on the feature problem



This post has been edited by accs_centre: Apr 8 2006, 11:47 PM

As u can see from infinity email.. he had asked that.. no response on that..
In addition, How infinity got it free,i dunno..When he get it, i dunno.. Why he get it free.. i tak tahu..

I dont think Sennheiser will rma for u in such a way.. If not, infinity will do that earlier.. And the infinity's headphone is not intended for malaysia market. This make the thing hard..Giving Senn the serial num and i say i buy in Malaysia, what if they found i lie on this..(maybe that serial num if giving away free to reviewer?)

okie.. Let's say if Senn ask me to courier to Germary for RMA.. how much i gonna pay?

pls understand my situation and feeling.. Pay RM400 to buy a goods and have to go rma myself..

e.g. Shipping to Germary for RMA..

1KG = RM225 to Germary (zone F)..
(the headphone package weight 1.1kg indeed )



RMA at local distributor? They wont serve me.. As Davis's sennheiser bulk order, To RMA, ship back to Singapore.. As the stock is taken from Singapore distributor..

If really going for RMA, i think infinity should be the one going to do that..

Hope u understand this, Trade Enforcer

This post has been edited by accs_centre: Apr 9 2006, 01:33 AM

u r delighting me.. Am i suppose to break the headphone purposely to claim personal warranty from u? Yeah..i can do so actually.. BUT i didnt.. However, u r going to think me in this way.. Bear in mind that i did sms on the sound is distorted..left clarity and no bass at all..

U only want positive comment on ur side..so called contribution..

Those who say u should refund.. GET A WARN for flaming

This post has been edited by accs_centre: Apr 9 2006, 02:26 AM

The rechargeable battery is not those AA or AAA..
No way for me to try another one besides the two bundle with it..

It is really product "feature" for the fade-in and fade-out sound..But it is also the product design problem where it is annoying to have such design..

It is everyone annoying feature..Infinity also think so.. Thus, i complain that he didnt tell me b4 about this everyone dislike feature..

Besides the "feature"problem, i also did complain to him the distorted sound with no bass at all.. He just told me it is due to weak battery and ask me to fully charge.. But problem still there after full charge..

i did google around.. but no finding on such feature statement..

The seller is not bought it..He got it free..

i have sent the email.. waiting reply only..

And it is the product feature la.. this one no need to ask.. it is product design problem on the feature.. but since u keep asking me to email.. i emailed them..
I believe they wont say such feature is faulty or useless..they dont scare later the article published and RS85 users return for rma mer..

another things i complain - distorted sound with no bass at all; this one is not product feature of cuz..

BUT if u think in this way, no matter all ppl dislike such feature.. It is also the product feature.. So, is it okie for me to sell to others without telling that feature problem?

The most important criteria here is that.. If the so called feature is not a big deal, not affecting the listening or people wont feel it is faulty then it is not a must for seller to tell the buyer.. Not everything the seller shoudl tell the buyer...

But is the feature is affecting listening experience, everyone listen to it will think that is it faulty, then seller should tell that in my opinion..

It is about how serious is the issue..

This post has been edited by accs_centre: Apr 9 2006, 04:13 AM

I asked condition..u didnt mention about the bad so called 'feature'..u just stand on by side.. Will u accept such a Heaphone which u paid RM400 for it? Yes, u will! cuz u have a job..i dun hv..

Regrading to the photos, i should not say it now actually..But im just touch a bit..ppl asked for real item photo, yes u did show me the real item but the photos taken during the time u got which is last year.. Usually ppl asked for real item photo is wanna see the item current outlook..anyway, this is not important point..

Your now accuse is hardly used it after the first 3 months i got it, i did forgot about it. c Why dont u forgot u have a heaphone can be sold?
Sorry if the item is really from mediaplex. I duno that..as i see it is 434mhz version and others bought locally is 800mhz. And i dun see mediaplex sticker there.. If there is mediaplex or proof from local distro..then it make things easier to get RMA..

I did do some google.. but only one or not site mostly is profesional reviewer's work.. I admit that i didnt do a day and night job..Should we as consumer must do a complete google before going for a product?

Finally, I have to ask this.. Anyone here will just accept such a headphone silently with RM400 paid?

This post has been edited by accs_centre: Apr 9 2006, 10:52 AM

Yup.. it is not obligation..i agree that..This is what infinity stand still with..
It is ethics issue..Yup..This is what infinity without..

I blame myself for not doing enough homework now..As most google search found i only go to see those product review by profesional.. And i didnt go to read those little review by end-user in those online shopping site..(most of them are)

As shockk told me, my case just cant be clearly defined as he can have his reason (no obligation) and i can have my reason (have ethics or not)..It is also clear that Infinity will not refund FULL to me.. I earn a good leason for RM95 this time..U all learned this FREE.. He cant get rich with RM80, it's okie..

So, Mr. Infinity, Please refund the RM320 before Wednesday as i said.. I have gave u 3 days to do bank-in..Dont give me reason as u not free to do that.. If not free, give cash to someone else to do that..



This post has been edited by accs_centre: Apr 9 2006, 11:11 AM

Just like in a real life lawsuit.. if next time u meet such case..and u r in infinity position.. Just refer to my case.. No obligation and it is ethics problem only.. U dont need to responsible..

This post has been edited by accs_centre: Apr 9 2006, 11:10 AM