Infinity( http://forum.lowyat.net/index.php?showuser=373 )used to be a trustable forumer here as he is elite member but i really not satisfied with him..

Case:



I bought a one year old Sennheiser RS85 wireless headphone from him..Received it on this wednesday and he promised to give 1 week personal warranty.. One the same day (wednesday) i tested the headphone with one afternoon battery charge..i found that there seem have problem ith the sound.. at some 1st 20 seconds, the sound is clear and loud with good bass..Then later there will be some seconds(around 5 - 10seconds) sound becomes tiny, low volumn and no bass at all.. it will turn back to loud n clear sound after few seconds.. But sometime keep distorted non-stop..Maybe caused by the aging battery?(since it is NIMH and 1 year old oledi)

So, i talked to him and he ask me to have a fully battery charge 1st.. After one night charge, problem still exist. So, i refer to him again.. He asked me to locate the transmitter, adjust the volumn, etc.. I tried all and same thing happen.. So i request for refund since there is one week warranty..

Now, he refused to refund full payment to me.. only 80%..He said it used to be the headphone feature for fade in, fade out sound to adjust the sound level..in order to avoid too loud volumn to ur ears..If really so, it is totally useless feature!! i believe such feature 9 over 10 ppl will complain against it..It should adjust the volumn to a certain level and maintain the volumn all the way and not increase and descrease the volumn as it like..He sent me a link and there is a user have such problem but his problem appear when he is at 50 feet away from the transmitter..I can understand that at this distance signal would be loss..But i have this problem in the same room..even in 0.5 m distance from the transmitter..

Later, i see that a forumer, ^aMnESiA^, using same headphone.. i ask him on this matter and his one also hv same problem and he sent for warranty for replacement..



This post has been edited by accs_centre: Nov 17 2006, 09:27 AM

Hope infinity can explain here.

I make my move here..
I would accept if infinity refund 90% to me...

Sms-ed him.. No reply yet

This post has been edited by accs_centre: Apr 7 2006, 10:20 AM

Update..

He is standing still to refund only 80%..
How bad luck i am!!

hmm i really hope i dont see this , but too bad i just saw this , i bought mine from mediaplex mid valley and facing this kind of problems too , then i sent mine for warranty , from what i was facing nothing worse compare to accs_center, just common problem volume increase and decreasing like ghost controlling over there, clarity and bass still alright just the volume is bothering me that made me sent back to check, according to what accs_center told me , left clarity and no bass left and so on , this is something worse and i totally undestand about how he feel and so on, since given 1 week personal warranty , ppl complained on the first day that he got it from you , i think the seller should full refund back to the buyer ..this is reasonable, wondering why 20% must be charged ? is it considered as loan item fees? this is weird ..never heard got this kind of method b4..

lol... thinking of lyp provide test center for all item that want to be sell in this forum laa...maybe small charge can be apply for both seller and buyer...too much faulty item nowdays

err....tis feature really bugged me from the previous model...and since then i dun trust wireless hp...but tat jz me...but back to topic...i guess infi shud be more responsible...dun say give out personal warranty 1 week then duwan keep promise...refund n find another buyer....its not easy but at least responsible...

If its within his personal warranty period, i dont see why you should be getting only a 80% or 90% refund

The fact that he says its a "feature" shows that he already knew about it before he sold it to you
Full refund i say

elite member = nothing

nothing but full refund

Such so called 'feature' i believe noone wants it.. And he should know people will complain such bugging "feature"..So i think he should inform me before sold to me.. rather now i feel trapped.. Then should i go to "trap" another forumer now..

it happen within the warranty period ,full refund shld be available

i cant see any reason for him to not fully refund u.

within d personal warranty(if not stated otherwise by d seller), d buyer shall receive full refund, but d postage fees shall be paid by buyer... jus my 2 cents...

taken from pinned thread

This post has been edited by low yat 82: Apr 7 2006, 03:46 PM

Thanks for the info...

The total i paid for the item is RM400.. if 80% refund, i get back only RM320..
I have courier back the item to infinity.. If he only refund RM320 and the courier fee i paid today is RM15 (nationwide express)..

I lost RM95 in 2 days..

i still feel he shud fully refund and postage charges is paid by u.. i dun get it wtf he wants to refund onli80%...

anyway..we jus wait for him to clear things out first...

Now,I wish with the pressure of the forumers, i could lower down my loss..

Pray for me...

This post has been edited by accs_centre: Apr 7 2006, 03:59 PM

by returning 80%, he make 20% profit mah. Then he go "trap" another buyer and return 80% again...and again...so he keep on making money with "faulty" product....

Actually he knew the headphone will lower down the sound and volumn up the sound from time to time.. Which is not likely to be everyone's liking..

pangws -aka- Infinity@lowyat.net