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 Maxis iPhone Discussion Thread | V4, Strictly for Rates/Plans Discussion ONLY

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koh_424
post Mar 5 2013, 08:24 AM

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QUOTE(Nando's @ Mar 4 2013, 11:45 PM)
Need some help here, still having the same issue
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Sometimes i also have this issue.

I just OFF & ON the phone then everything will be just fine. smile.gif
kangarooo
post Mar 5 2013, 09:23 AM

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QUOTE(newly wed duck @ Feb 24 2013, 06:00 PM)
Hi,

i just bought an iphone 5 from maxis retailer few hrs ago. Problem is, i forgot to check the camera at the shop. assuming it was no problem since it's original set, i went out of the shop and had my lunch at a nearby stall. then at the stall, my friend took the phone and tried the camera. it wont start no matter what..

so we sat there for an hour trying to launch the camera, and it started but the images were distorted and had multicolor lines everywhere, the snap button isnt working as well as the video record. the option button was not working too..

went back to retailer, they said no 1-1, must send back to apple to replace. is it really like that? or they just dunwan change on the spot
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KLCC is the only place can be change on the spot within hours if they have the stock..other outlets need to take atleast 2 weeks..
kangarooo
post Mar 5 2013, 09:25 AM

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QUOTE(christcwl9 @ Feb 27 2013, 01:16 PM)
Bro, mind sharing here how can she do that? Is it some sort of insurance? How much have to pay?
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this is maxis warranty..u have to pay every month and when u claim a new phone u need to pay rm250 for it to get a brand new phone
kangarooo
post Mar 5 2013, 09:30 AM

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u guys better go maxis center to get iphone..MEP always create problem wan..i believe most of you buy your iphone from MEP..so is better to get from maxis center instead of them
Omgf
post Mar 6 2013, 05:06 PM

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Guys, does anyone know that whether the 333mins call if ivalue1 include the calls to home telephone number?
chronous
post Mar 6 2013, 08:07 PM

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QUOTE(Omgf @ Mar 6 2013, 05:06 PM)
Guys, does anyone know that whether the 333mins call if ivalue1 include the calls to home telephone number?
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Should include the fixed line as well. It do mentioned calls to any operators.
Omgf
post Mar 6 2013, 09:18 PM

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QUOTE(chronous @ Mar 6 2013, 08:07 PM)
Should include the fixed line as well. It do mentioned calls to any operators.
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Ok thanks! biggrin.gif
kokakopi
post Mar 7 2013, 02:07 AM

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QUOTE(kokakopi @ Mar 2 2013, 03:34 AM)
hi guys, another bad experience with maxis here.
yesterday i bought ip5 at MEPS Cyberjaya. during the unboxing of the package, the staff notice that there is a very obvious line on top of the screen. length around 2cm. its very big line and so obvious.

then, the staff told me that this set need to be send for warranty. wtf! im not even touch the phone yet, and they ask to to send for warranty!

i did argue about it and insist for the new set. but, staff said no.,, now, i spend 2k for nothing already and need to wait 14days to get my new ip5!

is that any black and white saying i can get on the spot replacement? if yes, can someone provide me link or watever it is for my reference?
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just some update today, friday i send email to CS and put their the MAXIS CEO on the cc list. And u know what, after 1hr i get a call from Maxis to clarify and issue.

yesterday again they called me after i sort of pushing their CS in twitter, they called me and update me on the status. and maxis are going to give me 3months waiver + confirm its brand new set. And in also request for the email as a confirmation of our conversation and i get the email yesterday with all the promise stated in the mails.

so now, in just reply their email to push them again. Hope can get a set as soonest possible..

bosco1314
post Mar 7 2013, 02:12 AM

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QUOTE(kokakopi @ Mar 7 2013, 02:07 AM)
just some update today, friday i send email to CS and put their the MAXIS CEO on the cc list. And u know what, after 1hr i get a call from Maxis to clarify and issue.

yesterday again they called me after i sort of pushing their CS in twitter, they called me and update me on the status. and maxis are going to give me 3months waiver + confirm its brand new set. And in also request for the email as a confirmation of our conversation and i get the email yesterday with all the promise stated in the mails.

so now, in just reply their email to push them again. Hope can get a set as soonest possible..
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wah glad to hear that, did u file the complain to the MEP that requested u to wait for weeks for the device?
kokakopi
post Mar 7 2013, 11:55 AM

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QUOTE(bosco1314 @ Mar 7 2013, 02:12 AM)
wah glad to hear that, did u file the complain to the MEP that requested u to wait for weeks for the device?
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i did complain about the MEP and the staff who entertain me that day.. on top of that, i lodge a complain to SKMM also.. they just called me this morning to get the details of the event... Lets see how....
kokakopi
post Mar 8 2013, 09:04 PM

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Just receive a call from Maxis today. Phone are ready for collection tomorrow.. hopefully everything is fine...
chronous
post Mar 8 2013, 10:11 PM

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Anyone here tried the value added to add 10 no for 1 sen sms/ 8 sen calls?

Macam Activ10 but for postpaid user. I cannot find that one for ivalue plan. Only available for their normal plan.
kennytee
post Mar 8 2013, 10:51 PM

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QUOTE(kokakopi @ Mar 8 2013, 09:04 PM)
Just receive a call from Maxis today. Phone are ready for collection tomorrow.. hopefully everything is fine...
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today i signed a iphone 5 today at one utama, where he gave me the phone and have a check, when i was notice the bluetooth is keep flashing like the photo below:
Attached Image

The sales person told me this is a very common before maxis activate ur sim card after waiting for 4 hours ( i not so familiar with iphone) and i bring the phone go back.
After 4 hours the bluetooth still remain the same and i been searching around solution such as updating firmware, restore and reset all settings and remain the same.

I very frustrated and decided to go there once again by night, and kept complaint with their misleading on the phones. The only reply, they ask me to go maxis center TTDI to request 1 to 1 exchange since its still 1 day.
Does it possible to have exchange where i really not happy that what the sales person had done to me. =(

Tomorrow early morning by 9am i will go to TTDI and seek for more info.
EatMe
post Mar 9 2013, 04:05 AM

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QUOTE(chronous @ Mar 8 2013, 10:11 PM)
Anyone here tried the value added to add 10 no for 1 sen sms/ 8 sen calls?

Macam Activ10 but for postpaid user. I cannot find that one for ivalue plan. Only available for their normal plan.
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Well, some time after subscibed to the iValue plan, got call from Maxis and they're offering 2 Value Extra plan FOC for the first month (which is a pretty standard fare for every new subscription). Not subscribing to it btw since it's no use to me.

So it seems that you can subscribe to Extra Ten (1/8 cent per SMS/calls) with iValue plans. Better call Maxis themselves to make sure.

This post has been edited by EatMe: Mar 9 2013, 04:06 AM
sunnyckh
post Mar 9 2013, 05:20 AM

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Last month I accompanied my gf to maxis to buy iPhone 5, finally every procedure done and when came to unbox the iPhone, I found a very tiny white spot at the edge of the phone, then I ask for replacement, the staff gave rm50 discount, I refuse to take the offer n insist for the replacement, at last they give rm150 discount, said they never open the box and hv no stock edi (I doubted), I accept the offer as really tiny spot which can't barely see, so next time u guys can insist more longer to get more discount haha...
kokakopi
post Mar 9 2013, 08:15 PM

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today got my new + seal ip5... i check each and everything b4 i leave the MEPS.. now i satisfy with my 2nd ip5 already... this afternoon, maxis called me just to make sure everything goes smooth on my side... thanks god everyhting done without any hassle...
cyberfly
post Mar 10 2013, 01:16 PM

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hi is the iphone 5 stock still hard to get? I stay in Klang so just plan to visit nearby Maxis Center (Bukit Tinggi, Setia City)
kokakopi
post Mar 10 2013, 02:24 PM

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QUOTE(cyberfly @ Mar 10 2013, 01:16 PM)
hi is the iphone 5 stock still hard to get? I stay in Klang so just plan to visit nearby Maxis Center (Bukit Tinggi, Setia City)
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Just give a call to the MC before u go.. Try to search at Maxis website, the contact no should be there...
cyberfly
post Mar 10 2013, 02:50 PM

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QUOTE(kokakopi @ Mar 10 2013, 02:24 PM)
Just give a call to the MC before u go.. Try to search at Maxis website, the contact no should be there...
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ok thanks for the tips smile.gif
chaos.90
post Mar 11 2013, 12:37 PM

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Hey guys,

Wanna ask. Anyone of you is a maxis user? Im using iPhone 4 btw facing "No Service" issue. However, switch on the 3G and Data toggle enable me to get the service again. I'm running 6.1.

Anyone has an advice about how to fix it? Just happened today and it sucks!

Thanks!

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