Nothing else you need to connect.

I'm facing weird problem on my Unifi recently... The WAN connection is connected, DSL light is stable but cannot access internet (e.g: ping 8.8.8.8 got timed out). No error seen in the Router's system log. Had to re-apply the WAN setting from the Router's WAN setting page to re-initiate the WAN connection then ok. Already log case to TM and they reset port a few times still the same. So wondering anyone in JB area (Bukit Indah) facing the same problem or just me? So wondering this is TM's network problem or my new Asus Router problem?

Did you try with another router? Try with LAN cable connected to computer. If you still can’t then it is TM network problem.

I had the same problem when I was using the Dlink router provided by TM after I updated the firmware that fix the security vulnerabilities. I thought that firmware caused the problem and I bought this new Asus ac58U router to replace it. Unfortunately the same also happen. I tried with the LAN cable also same. Tried to ping the 8.8.8.8 from the Network Tool page in the router also not reachable.

Call 100 and ask TM for technical assistance. Sounds like TM issue.

Do you get any IP? What's the IP that you got? Post it in this format 112.223.xxx.xxx

Do you have the correct PPPOE ID and Password?

Wrong ID Password can lead to connected status but no Internet.

This post has been edited by blacktubi: Jan 15 2018, 02:27 PM

Yes, the IP is 147.158.xxx.xxx and my PPPoE username and password is correct. This issue happens randomly after I have accessed internet for some time (e.g: 1 day or 1+ day).

My concern is someone may got hold of your PPPOE Password and using it causing your session to drop out.

I would suggest giving TM a call regarding this issue but it's gonna be hard for them to understand.

Maybe try to request for a reset first.

Is that common bro? Someone getting a hold of your PPPoE username and password? I thought the PPPoE protocol would be a good security measure against something like that, as in you need to be in a certain area to authenticate yourself through the PPPoE server, so for example, a consumer located in Puchong will not be able to authenticate himself using someone else’s PPPoE username and password who are located in Subang, as he is on a different Ethernet local area network?

Not sure if TM upgraded their system but that's possible in the past.

Ah okay. Thank you for the clarification.

I also suepect TM's backend network related because last time the WAN IP is from JB but now the WAN IP is from Negeri Seremban. Also I can see the Gateway IP is like 10.233.97.xx which is not like that last time. Definitely there was some change in the network. But when I logged the report to TM, their Technician told me no other users have the same problem like me, only me having this problem. He reset the port also the same. He said it is my Router problem. So now I also don't know how to troubleshoot this.

Well, since they concluded it's your router problem. Shouldn't they bring a (their) replacement router and test it out? How to pay when service is not even working.

They should test your physical connections in your house and outside your house as I say. If you have tested with different routers, it is more likely to be their fault.

Hi guys, where can I find the latest firmware supporting hypptv for RT-AC56S??

What is the meaning of below logs? I am seeing these in my System Log:

Jan 15 21:31:50 kernel: Switching to Tx Mode-1 Threshold 0
Jan 15 21:32:35 kernel: Switching to Tx Mode-1 Threshold 34
Jan 15 21:35:30 kernel: Switching to Tx Mode-1 Threshold 0
Jan 15 21:35:32 kernel: Switching to Tx Mode-1 Threshold 34

Happened again yesterday after connected for 2 days. No error/message in the System Log at the point of time when the problem occurred, Internet Status shows "Connected" with the WAN IP assigned since the last PPPoE connection established. Already changed LAN cable between Router and VDSL Modem. Also tested with laptop connected to Router via LAN cable as well. All didn't work.

Had to re-apply the WAN setting to force the Router to re-establish the WAN connection with a new WAN IP then only back to normal. After the WAN setting re-apply then only see the error message "WAN Connection: Fail to connect with some issues." in the System Log, this is strange? And the log did not tell what exactly the issue?


Jan 16 19:55:30 kernel: Switching to Tx Mode-1 Threshold 0
Jan 16 19:55:32 kernel: Switching to Tx Mode-1 Threshold 34

>>> Internet access became dead at this point of time

>>> Tried to re-apply the WAN setting (Did not change the WAN setting then just click "Apply" button to force the Router to re-applying the setting
Jan 16 20:11:44 rc_service: httpd 534:notify_rc restart_wan_if 0
Jan 16 20:11:45 WAN Connection: Fail to connect with some issues.
Jan 16 20:11:45 stop_nat_rules: apply the redirect_rules!
Jan 16 20:11:48 pppd[30370]: pppd 2.4.7 started by admin, uid 0
Jan 16 20:11:49 pppd[30370]: Connected to f0:1c:2d:22:2f:cc via interface vlan500
Jan 16 20:11:49 pppd[30370]: Connect: ppp0 <--> vlan500
Jan 16 20:11:55 pppd[30370]: PAP authentication succeeded

No idea bro. You have to ask the Asus rep. You mentioned that you tried with other router as well? Did it give you the same issue with your connection?

Already uploaded the System Log to ASUSMy but no response at all. I had the similar problem with the Dlink router provided by TM, started 2-3 months back. I thought I updated the Dlink firmware (that fix the security vulnerabilities) causing the problem. Then I bought this ASUS router to replace it but also facing the problem. Complain to TM is hopeless, they just keep resetting the port but this problem does not seem to be VDSL problem. Feel like switching to Maxis but I know Maxis also using TM's network. Not sure if it will help.

Sorry to hear that bro. Maybe you should try another router from TP Link this time? Hope that it is not someone using your PPPoE username and password as bro blacktubi say.