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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative

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post Nov 15 2022, 02:54 PM

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QUOTE(ASUSmy @ Nov 15 2022, 10:17 AM)
Hi [-],

May I ask, is this problem happen just by enabling Wireguard VPN(no connection from client)?

Have you try to factory reset the router and redo the setup before?

Thank you
*
Yes, even without connection from any client. Just by enabling the server, the speed will drop.

No I didn't factory reset the router and redo as it is hassle to reconfigure everything.
TSASUSmy
post Nov 16 2022, 09:16 AM

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QUOTE(- @ Nov 15 2022, 02:54 PM)
Yes, even without connection from any client. Just by enabling the server, the speed will drop.

No I didn't factory reset the router and redo as it is hassle to reconfigure everything.
*
Hi [-],

HQ has found the root cause of the problem and will fix it in future firmware. Will let you know if there is beta firmware for you to test it. At the meantime you can disable the WireGuard VPN.

Thank you very much for your feedback.

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post Nov 16 2022, 09:40 AM

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QUOTE(ASUSmy @ Nov 16 2022, 09:16 AM)
Hi [-],

HQ has found the root cause of the problem and will fix it in future firmware. Will let you know if there is beta firmware for you to test it. At the meantime you can disable the WireGuard VPN.

Thank you very much for your feedback.
*
Thanks for the quick response!
attw
post Nov 18 2022, 05:19 PM

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ASUSmy

Hi, I bought a RT-AX53U and amhaving trouble connecting this to maxis fibre. I selected PPPoE, ticked on Special Requirement from ISP and selected maxis fibre. Then key in account ID and password but still shows Internet disconnected. Any advice?
prokiller1199
post Nov 19 2022, 12:51 AM

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QUOTE(attw @ Nov 18 2022, 05:19 PM)
ASUSmy

Hi, I bought a RT-AX53U and amhaving trouble connecting this to maxis fibre. I selected PPPoE, ticked on Special Requirement from ISP and selected maxis fibre. Then key in account ID and password but still shows Internet disconnected. Any advice?
*
QUOTE(yongtjunkit @ Nov 5 2022, 09:07 PM)
Manually download and update the firmware on the ax53U to connect via PPPOE
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QUOTE(PRSXFENG @ Nov 5 2022, 09:20 PM)
As mentioned by the other person, the RT AX53U's factory installed firmware has broken PPPoE (great job Asus)

So you'll have to manually update them to the latest firmware manually from webgui with local file, after that next reboot it will be online and connected.
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squall_12
post Nov 19 2022, 06:27 AM

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want to ask is it normal for my asus TUF AX5400 router having high memory usage (80%). Thanks
attw
post Nov 19 2022, 04:33 PM

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QUOTE(prokiller1199 @ Nov 19 2022, 12:51 AM)

*
Thanks bro, got it. Works now smile.gif
adurian
post Nov 21 2022, 02:34 PM

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Currently my house using Asus zen wifi XT8, i wanted to add another node to expand my coverage, which router is recommended?
TSASUSmy
post Nov 23 2022, 11:00 AM

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QUOTE(adurian @ Nov 21 2022, 02:34 PM)
Currently my house using Asus zen wifi XT8, i wanted to add another node to expand my coverage, which router is recommended?
*
Hi adurian,

You can refer to the link below for the list of AiMesh support models to add as node/router.

https://www.asus.com/microsite/AiMesh/en/index.html

Coverage
- If the bandwidth is not your main concern then any supported models will do. What need to take into consideration is that lower end models may not have good coverage compare to higher end models.

Coverage + Performance
- Because the XT8 that you have now is tri-band router, so I would suggest you to get another tri-band router for best performance. The 5GHz(WiFi backhaul) at least having the same WiFi speed(this same for dual-band models). A tri-band router is best, because it is able to dedicate a band for backhaul connections, ensuring a stable connection and performance.

Thank you
sHawTY
post Nov 23 2022, 02:25 PM

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ASUSmy any ETA on the launch date for RT-AX86U Pro?
TSASUSmy
post Nov 23 2022, 03:45 PM

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QUOTE(sHawTY @ Nov 23 2022, 02:25 PM)
ASUSmy any ETA on the launch date for RT-AX86U Pro?
*
Hi sHawTY,

Estimate around end of December 2022 or early Jan 2023. We don't have the price yet at the moment.

Thank you
stormaker
post Nov 24 2022, 07:54 AM

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Anybody has suggestion for extension cord for Asus Zenwifi XT8's power adapter ?

Plan to mount the router near the ceiling but the cord from the power adapter is not long enough, and don't want to use power socket extension if possible.


sHawTY
post Nov 24 2022, 10:39 AM

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RT-AX86U in Taobao including shipping to Malaysia: RM938.60
RT-AX86U Pro in Taobao including shipping to Malaysia: RM1066.32

Only RM100± differences

The lowest price for the standard RT-AX86U in Shopee is around RM1.2K±
Here's hoping in Malaysia the price for the RT-AX86U Pro is not going to be too much increase from the standard RT-AX86U
thesoothsayer
post Nov 24 2022, 11:57 AM

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My RT-AC86U seems to have broken down in less than 11 months. Is AdvanceNet the only place for warranty in Klang Valley?
TSASUSmy
post Nov 24 2022, 02:16 PM

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QUOTE(thesoothsayer @ Nov 24 2022, 11:57 AM)
My RT-AC86U seems to have broken down in less than 11 months. Is AdvanceNet the only place for warranty in Klang Valley?
*
Hi thesoothsayer,

Yes. You can visit the link below and select the product type for the service center address.

https://www.asus.com/my/support/Service-Center/Malaysia

Thank you
prokiller1199
post Nov 24 2022, 05:32 PM

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QUOTE(thesoothsayer @ Nov 24 2022, 11:57 AM)
My RT-AC86U seems to have broken down in less than 11 months. Is AdvanceNet the only place for warranty in Klang Valley?
*
Same, I gave up after warranty. Overseas they say this model design flaw better move on.
thesoothsayer
post Nov 24 2022, 05:59 PM

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QUOTE(prokiller1199 @ Nov 24 2022, 05:32 PM)
Same, I gave up after warranty. Overseas they say this model design flaw better move on.
*
Is it? Damn. Did they fix it for you or you meant it broke down again after warranty expired?
sHawTY
post Nov 24 2022, 09:15 PM

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QUOTE(thesoothsayer @ Nov 24 2022, 11:57 AM)
My RT-AC86U seems to have broken down in less than 11 months. Is AdvanceNet the only place for warranty in Klang Valley?
RT-AC86U is known to be plagued with tons of hardware issues
RMA your RT-AC86U then once you got a replacement unit, sell it immediately & get the RT-AX86U
prokiller1199
post Nov 24 2022, 10:54 PM

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QUOTE(thesoothsayer @ Nov 24 2022, 05:59 PM)
Is it? Damn. Did they fix it for you or you meant it broke down again after warranty expired?
*
After warranty finish then it just died.

QUOTE(sHawTY @ Nov 24 2022, 09:15 PM)
RT-AC86U is known to be plagued with tons of hardware issues
RMA your RT-AC86U then once you got a replacement unit, sell it immediately & get the RT-AX86U
*
👆👆
firdausbhari
post Nov 25 2022, 12:26 PM

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QUOTE(thesoothsayer @ Nov 24 2022, 11:57 AM)
My RT-AC86U seems to have broken down in less than 11 months. Is AdvanceNet the only place for warranty in Klang Valley?
*
sorry to hear that.

luckily my AC88U still rockin after 6 years & counting.

This post has been edited by firdausbhari: Nov 25 2022, 12:26 PM

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