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stormaker
post Nov 9 2017, 10:11 AM

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Hi ASUSmy, any plan to include DSL-N12HP as supported router in the Asus Router Android app ? Both DSL-N12E and DSL-N12U already supported, so I'm hoping DSL-N12HP can make it to the list too. Thanks !

This post has been edited by stormaker: Nov 9 2017, 10:12 AM
stormaker
post Nov 9 2017, 01:13 PM

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QUOTE(ASUSmy @ Nov 9 2017, 11:36 AM)
Hi stormaker,

The ASUS Router app unable to use on the DSL-N12HP, as the DSL-N12HP used different type of firmware.

Thank you
*
Ok, thought they're similiar ... thanks !
stormaker
post Nov 17 2017, 03:08 PM

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My Asus DSL-N12HP will hang after around 5 hrs if got download. The modem is quite hot at that time. Anybody facing the same problem ? Is it a common problem with this modem ?

Firmware : 1.0.0.16

This post has been edited by stormaker: Nov 17 2017, 03:30 PM
stormaker
post Nov 17 2017, 04:13 PM

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QUOTE(ASUSmy @ Nov 17 2017, 04:04 PM)
Hi stormaker,

Does this always happen? And are you able to log into the modem router when it happen or you need to restart the modem router only you can log in?

Thank you
*
I tried to download some big files twice, and twice it hang after few hours. Can't log in to the modem router until i restart it.

This morning I elevate the modem by putting something under the modem, use Chrome instead of Internet Download Manager to download, so far haven't hang yet.

Any suggestion ?
stormaker
post Nov 17 2017, 06:28 PM

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I already tried the factory reset and problem still persisit. Ok, will try the current setup for few days and feedback to you. Thanks!

This post has been edited by stormaker: Nov 17 2017, 06:31 PM
stormaker
post Nov 17 2017, 11:26 PM

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Encountered the same problem again just now. But my bad, the modem didnt totally hang, only the wifi problem and i can still login to the modem using ethernet cable.

So, i changed the wifi channel to Auto (previously fixed channel) and turn off the nearby wireless dect phone, hopefully no more problem after this.
stormaker
post Nov 21 2017, 01:34 PM

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The service centre can diagnose and fix modem overheating issue ?
stormaker
post Nov 21 2017, 02:05 PM

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QUOTE(zher4883 @ Nov 21 2017, 01:56 PM)
Asus router with Broadcom SoC generally runs hotter but usually not hot enough to warrant a worry. What's the exact temperature? My Asus RT-AC66U runs at 60 degree C.
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I dont know the exact temperature, but this is what I found out.

1) Normal internet surfing / streaming -> no problem
2) Heavy download -> After 5 hrs, wifi malfunction.
3) Heavy download with modem elevated few cm from the surface -> After 12 hrs, wifi malfunction.
4) Heavy download with modem elevated few cm from the surface and fan directly blow onto the modem -> After 24 hrs, no problem

So, it's looks clear to me the heat is the main issue here. When wifi malfunction, i still can connect to the modem using ethernet port and connected to the internet. Changing wifi channel doesn't help.
stormaker
post Nov 21 2017, 10:39 PM

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QUOTE(zher4883 @ Nov 21 2017, 02:21 PM)
Yeah router by right should operate without a single problem for days without the need external cooling.
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My biggest concern now are whether its design flaw or hardware fault that can be fixed, how service centre diagnose the problem. And the warranty process n how long it takes.

This post has been edited by stormaker: Nov 21 2017, 10:41 PM
stormaker
post Nov 24 2017, 02:02 PM

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QUOTE(ASUSmy @ Nov 23 2017, 12:20 PM)
Hi stormaker,

Maybe you can send to service centre and told them your problems. They will help to troubleshoot your problem. It might take 1 or 2 weeks depending on the problems.

Thank you
*
Went to the service center just now and request for replacement, hope they approve my request and hope replacement unit work flawlessly.

This post has been edited by stormaker: Nov 24 2017, 02:04 PM
stormaker
post Dec 7 2017, 02:45 PM

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Asus replaced my DSL-N12HP modem router which have wifi issue suspected due to overheat.

However, this new unit perform even worst than my previous unit, with weaker wifi signal and overheat/wifi malfunction faster than before this.

What can i do, beside constantly cool it down with fan ? rclxub.gif
stormaker
post Dec 8 2017, 01:27 PM

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QUOTE(NightFelix @ Dec 8 2017, 12:46 PM)
DIY HEAT SINK?
*
The modem only around 3 months old cry.gif

This post has been edited by stormaker: Dec 8 2017, 01:28 PM
stormaker
post Dec 13 2017, 08:30 PM

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QUOTE(ASUSmy @ Dec 12 2017, 12:10 PM)
Hi stormaker,

Have you try using different WiFi channel?

You can set it at Wireless->Advanced.

Thank you
*
Yes, I tried that on my previous and current unit, but problem still persist.

Update : Confirmed the replacement unit are worse, after idle for whole day, at night just minutes after started the download, eventhough with cooling from notebook cooler, the wifi malfunction, and have to restart the modem. This happen quite often.

This post has been edited by stormaker: Dec 14 2017, 09:08 PM
stormaker
post May 23 2018, 11:33 AM

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I'm using Asus DSL-AC52U modem for 8MB Streaymx. The internet / DSL link intermittently down and re-connect. I tried to disable Dynamic Line Adjustment (DLA) and Seamless Rate Adaptation (SRA), but the problem still persist.

When put back my Telekom modem, no such problem.

Anyone can advise ?

Thanks !

This post has been edited by stormaker: May 23 2018, 11:34 AM
stormaker
post May 24 2018, 02:17 PM

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QUOTE(ASUSmy @ May 24 2018, 11:33 AM)
Hi stormaker,

Can you try updating the latest firmware and do a factory reset on the modem router?

https://www.asus.com/my/Networking/DSL-AC52...pDesk_Download/

Thank you
*
Thanks for the advise. But I already updated with the latest firmware which was released recently. Also, i factory reset it and re-configured everything but problem still persist.
stormaker
post May 24 2018, 10:08 PM

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QUOTE(ASUSmy @ May 24 2018, 05:27 PM)
Hi stormaker,

Can you save the system log, dsl log and the modem router setting to me when the problem happen?

Thank you
*
I already PM u my system log, dsl log and the modem router setting. Pls help, thanks !


stormaker
post May 25 2018, 08:08 PM

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QUOTE(ASUSmy @ May 25 2018, 11:12 AM)
Hi stormaker,

Will need your help to submit a Feedback form with “Enable DSL Line Diagnostic” option set as “Yes” and “Diagnostic debug log capture duration” set as 24 hours for our analysis.

Comments section point out referred by ACMY.

You can find the Feedback section under Administration. This will submit a log directly to our RD for further checking.

Thank you
*
Tried to submit the Feedback form but encounter the error below. Pls advise !

user posted image
stormaker
post May 30 2018, 12:38 PM

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ASUSmy

I already email the debug file to xdsl_feedback@asus.com as instructed on 26 May. When can i get feedback from your side ? Thanks !

This post has been edited by stormaker: May 30 2018, 12:38 PM
stormaker
post Oct 1 2018, 03:32 PM

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Deleted.

This post has been edited by stormaker: Oct 1 2018, 03:56 PM
stormaker
post Oct 25 2018, 02:04 PM

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QUOTE(blacktubi @ Oct 25 2018, 01:37 PM)
AX routers are here. Get your wallet ready. laugh.gif
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Announced in MY ? Did they mention availability and pricing ?

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