I am aware that you have updated them. Yet when I call them, the person you named wasn't in during working hours. Am I supposed to be responsible for that as well?

Oh, and thanks for your well mannered speech.

You can be on a beach in the Bahamas or lying in a hospital ward, it doesn't matter much to me. The fact that you're still actively bumping your threads means you're still healthy enough to conduct business. So why should you not be fit enough to reply to this thread here?

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Added on December 3, 2012, 4:15 pmI do understand what you mean. Appreciate your feedback.

The main reason why I'm posting this here is basically as my form of feedback on what I've experienced during the course of these few days with regards to this matter.

Secondly, its because much of the action on DAViS' part was only taken after I posted this matter here. Prior to this all DAViS did was to tell me to contact the distributor myself, settle the issue myself and essentially not hold him responsible for selling it to me in the first place.

This post has been edited by zx7177: Dec 3 2012, 04:15 PM

wakakaka.. want people sympathy ka? u got heart attack ka? next time thread ur customer nicely...then u dun have heart attack....shame on u ...

Read my signature first.
2ndly spend sometime highlight which part I asked you to go your own way?
We do not have to tell you how magic works at back, you just do your part that's it.

so u still alive and got energy to reply..gud on u... ..btw which hospital u admitted? maybe can visit u there...

Sorry, but I have no idea what I'm supposed to be seeing in your signature.

Do re-read the emails you've sent me. I suppose you have forgotten its content.

Also, I have no idea what is this 'magic' you're referring to. All that I've been seeing from this matter for the past few days have either been disappointment or plain frustration.

To the TS regarding the symmetrical cable and extra cushion buds have you bother directly mailed Sennheiser regarding this issue?

Sometimes it could be due to manufacturer changes in product contents and outdated packaging. Lots of audio electronics manufacturer does this to further cut down on cost, material, etc. etc on later manufacturing batches. At best it could be consider misleading advertising.

I have contacted them, however they have yet to revert back to me regarding this issue.

Also, I have spoken with the person from the distributor, and she'll check up on the issue of the cable and ear pads.
Regarding the faulty left earbud, I have completely given up hope on DAViS, and will settle this issue myself with the distributor.

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Added on December 3, 2012, 5:30 pmAnd regarding the bolded part, as per my conversation with the distributor, the person stated that all their units have an ASYMMETRICAL cable setup.

Whether it was a typo mistake or whatever, I let everyone else decide.

This post has been edited by zx7177: Dec 3 2012, 05:30 PM

bro, one, you should bring all the con-case to this section so we can voice out. It is what this section intended for. Two, if you continue this attitude, i don't think ppl are willing bother.
It's good that you finally take some actions over the case. As much as you hate or unwillingness to responsible, it is what it is. Learn your lesson and improve. Move on.

Erm....
For me, it is quite easy.
Actually, customer ( buyer ) bought the item from seller, while seller got the item from distributor right?

If buyer received the item and something is wrong with the product, normally within 1 week or 1 year, we just need to go back to the one who sold the item, ask for RMA service or exchange service, right?
Because normally, seller / retailer is the one who going to deal with distributor, not end user themselves, and most of distributors do not deal with end user directly even with purchase receipt.

So, I'm not sure whether I'm right or wrong but usually this is how we work in Penang la....
Buyers deal with sellers, while sellers deal with distributors.
Unless there is some special case, where distributors demand to deal directly with the buyer ( macam the retailer already end of story, the retailer suddenly no deal with that distributor, bla bla bla )

Korek me if i'm wrong.

u wrong already, can i korek u?

but i agree on first line, it's really a small matters actually, but why did buyer need to deal with distri? about 1 to 1 exchange also should be honored within 1 week no?

i too totally agree with you on who should contact the ditributor. it should be the seller...

what i see here is that there are 2 issues.

1. what was advertised by DAVIS was not delivered to the buyer as promised, isnt this enough to requre a total refund. It is the duty of the seller to make sure that what he gets from the distributor is the same as advertised befor selling it out

and
2. the buyer had found the product defective the same day that he recieved it through mail, and he did feedback to the seller. shouldnt the seller be responsible for the claim? if it was after a week i would understand that the seller would not bear responsibility

after reading this i guess that all should be aware that this is not a TRUSTED seller.

BTW ZX7177, i would go to the NCCC to do a consumer complaint against the seller... and do a feedback through lelong as well

This post has been edited by pacer: Dec 3 2012, 07:42 PM

Hmm. Like buying a xxx brand phone from a phone booth with official xxx warranty ....u checked everything but forgotten about the headphone which was supposed to be included and u realize it only when u get back home. U'll definitely go back to the shop(instead of warranty centre) and ask about it. Even if there's a need to communicate with warranty centre, the phone seller bear the responsiblitiy to do so for the buyer.

Lastime my friend bought a samsung phone from a phone shop in a shopping centre(Only a rm 300 samsung phone). When phone got problem, we send it back to the shop(not samsung warranty centre)...the saleswoman said we can send it to the samsung warranty centre for u, but it may take some time as we may only send it the next few days and then maybe somemore time before we take it back as well..but if u want it to be fast, u can send it yourself to samsung warranty centre yourself without delay...

Just the seller unwilling to do so for the buyer,(maybe afraid/unwilling to bear the cost and time to send the items back to supplier and all the hassles.)

Just my 2 cents tho.

This post has been edited by mrkenn: Dec 4 2012, 05:19 PM

If I was the one that bought the earphone, I would prefer to go through the distributor instead of seller.

Tough luck for getting a damaged unit. Not everything is 100% functional on arrival. That's the risk of purchasing stuff online, you don't get to test on the spot before purchase.

Still I do not see the reason of making a big hoo-haa out of this.

I would just email/call the distro and proceed with the RMA once I obtain more information required and also explain the situation to them. Normally, once this is done, there will be some RMA# given and to be attached on the faulty unit.

Just like how you RMA a Seagate HDD. You want to wait 3 months by going through shop/reseller and bear more postage cost of sending/return the unit, or you want to wait less than a month with complimentary postage back to you?

Ultimately, it is up to how buyer want to push this issue though.

Frankly speaking, if you have this kind of mind set, I definately will not buy anything from you at all!

Me also dun want anything from seller like this...anything go to distributor.. better buying direct from distributor if allow to do that..

I also want korek u can ah?
Thats the problems with online sellers (resellers to be correct) nowadays, and even big shops too.

All they care is just making money and not after sales support.


Not going to agree with u..

If i get a faulty HDD i will go back to the shop and demand for a new unit on-the-spot.
Not going to settle for 3 month waiting time and/or expecting a "Certified Repaired" unit as replacement.


As for DAViS case, its a case of "different item" received by buyer..
I dont think it can be a "manufacturing fault" coz its a different cable, if 1 side spoilt then ok lah....

I just dont see whats wrong with dealing with distributor directly.

Why deal with distributor directly is a +1 :-

1. Faster service. Instead of the shop or dealer drag your stuff and put the blame here and there.

eg. You go back ask dealer why so long? he reply, distributor is handling it, postman not here yet, delay in delivery, no news from the company.

2. Distributor can direct exchange for you the item immediately. Some dealer didnt promise an exchange can be done in 14 days or so.

My shop dont honour the 14 days exchange policy unless stated, due to my location is way too far from distributor. I have my own reasons.

3. Distributor and keep you updated as the whole warranty process, you can ask how the procedure work and so on. Not all dealer can explain how the warranty claim work is done by the distributor and furthermore the time frame of RMA depends on the Distributor and the Manufacturer.




This post has been edited by StratOS: Dec 4 2012, 12:10 PM

wow, looks like customer service really disappear afterall. Guess the money we pay is merely for the product itself.

I agree with you that dealing with distributor has its benefits,but in the case of this TS, I guess it was more of the seller not giving what was paid for. And not taking responsibility for selling his goods.... just to recap.

1. Buyer advert in Lyn and it CLEARLY stated that it comes with a asymetric cable, ear buds and a case as described by the seller, don't see that in the pictures do we? So in this case the seller doesn't know what he is selling?

2. Left side faulty, upon opening package. And was reported to the seller the same day. I guess this warrants for a 1-1 exchange or at least some responsibility.

3. Buyer did contact the distributor but has taken quite a lot of time to manage his case, wouldn't the seller have a better relationship and a better understanding of how to go about dealing with the distributor?

Anyway, since its just a small sum, can't the seller just bear responsibility on this and give a total refund of the product as goodwill, if not just to protect his credibility in this forum for his future dealings?

Just my 2¢

If all distributors can deal direct with the customer, I am more happy with that, as i don't need to pay extra marginal profit for the middleman.