You are just wasting your time in here, we already checked with distributor inside there don't have any of such ear adaptor or asymmetric cable as you claimed.
Our stock and distributor stock also don't have as what you claimed, which means two new stock just "sacrificed" to find out.
They want you packed the item and send it in, we are still waiting your parcel tracking number.
If you have doubt please call the number on warranty card.

Hi,
The photo shown is latest packaging, as a customer he needs to take his own initiative to get thing solve too.
Seller and distributor end also needs to know as well. We already did our part to find out at our end, now we are waiting customer to continue his part.
Thank you.

Let me summarize everything.

Problems reported:
1. Asymmetric cable as claimed.
2. No ear adaptor.

Finding from distributor and us:
1. Symmetric cable.
2. No ear adaptor.

Next step:
1. Customer has to mail in the reported product and also the warranty card back to distributor.*
*This is directive from distributor to closely follow up customer case.
**Customer has doubt please call on Monday, they know about your case.

We works closely with distributor for such issue.

Updated 2012 December 17th:
I have no choice but to update in this posting by not creating unwanted posting again.

Do not said you know situation, well enough. Read in here, learn to know who got attitude problem, is it me or the another way round? Those who try to clear the air with sane mind, you may stop replying in here, you will not able reasoning with the peoples live without check the facts first.
https://forum.lowyat.net/index.php?showtopi...post&p=56519563

Those who deal with me especially for RMA case, you guys may ask them do I ignoring them push them away or do they having good service from us? Except got one case a dishonest buyer went in directly to distributor without going through us first, all record and account are not tally. Obviously liar got us in tough situation but the boss back us up for doing good job handling the case professionally, he was thinking distributor kicked us out in fact we got better relationship after the case.

In this case, is clearly the instruction coming down from distributor to us and to end user. They want them send the item directly to distributor not through us. Like this also cannot understand? Do not use your "normally', "logically" thinking to fixed any situation you like. If follow simple instructions, everything going smoothly but some how some people want to go for rough way. We also received some messages saying we did the right thing and also some moral support about dealing such tough people. We also got sent out few message to those who trying help to clear the air by educating member in here. I asked them better stop posting more, because some peoples just act tough, not civilised enough to make common sense works in their brain.


This post has been edited by DAViS: Jan 12 2013, 05:43 AM

The warranty card has the info, address and phone number.

If you follow my advice earlier in e-mail dated 28th November, every one will sort your thing out accordingly.



For you guys info, this deal is done in lelong, not in lowyat.net.
Further follow up need to be done from buyer end inside our chained e-mail.

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Added on December 2, 2012, 10:01 pmWe can help but distributor want this issue deal directly with buyer, according to warranty terms, the product still has to go back to distributor/service centre.
Those members who bought from me in my online shop or lowyat.net followed the simple steps I don't see them making rant in here but they got their thing sort out happily.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

This post has been edited by DAViS: Dec 2 2012, 10:05 PM

Should we announced the whole world how our operation works? We always exchanging information frequently.
Up until now nobody receive your phone calls yet. Please call immediately, at the same time Sennheiser party is reading this message.
In my opinion, you are just one of the overacting customer.

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Added on December 3, 2012, 9:54 amAt the same time don't blame how purchasing work, you never PM us from lowyat. I saw you just click and purchase, just like other peoples do.
Only first PM asked me come over to this thread nothing more before than this
We are wondering are we look stupid reply in here because of one customer do not want to send his item back to distributor.

This post has been edited by DAViS: Dec 3 2012, 02:31 PM

Getting customer send the product back is never consider customer service? When myself get shit from others, you guys flying in as annoying as fly. When others cheating me with honey, you guys all hiding below the woods. Nahh he deserves it, none of my business.
Must be terrific record those internet basher again and again.

Not the first time dealing with such customer for sure, in the end still the same result.
1. Please send the item back let them investigate it.
If customer do not send it back nothing will happens.

Customer sending back the item back to distributor does not means we wash our hands clean. They want to know the issue immediately first hand.
Tell us in which of the message in the e-mail is rude or arrogant, don't talk nuts if you not yet read it.

At the same first you FFK for the deal, you can keep the reason with yourself. We do not pursue further like how peoples list their encounter in FFK list.

The tag is nothing it was given, we never ask for it. The people who wanted it removed until now still not apologizing to us and distributor, as many lies given totally not same record as we and distributor find out.

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Added on December 3, 2012, 2:25 pmAt the same time distributor said no phone call receive yet until now.

This post has been edited by DAViS: Dec 3 2012, 02:25 PM

Yes, I always seeing as angry man. Go away, let this case sort out between this three party, buyer, me and distributor.
SMS reminder sent, phone calls still not receive yet.

Distributor located in here in Malaysia, they want the case handling by them. So the stock need to send back to them directly instead of us.
Our stock and distributor stock checked do not have the cable as customer claimed but in the photo which he never sent to us is showing totally different design.
So customer has to send it back together with the earphone and warranty card to distributor, they want to know the issue and to solve the case ASAP.
Some people has perception they have to send the item back to factory but is totally wrong, everything has to solve locally.
Is that not clear enough?

Both of you serious need to leave this thread, let the buyer continue his part.

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Added on December 3, 2012, 3:14 pmThat's what make Sennheiser, distributor and us wonder too.
Let's just wait him send it back, is so small issue not sure why we replying in here.

This post has been edited by DAViS: Dec 3 2012, 03:14 PM

Stay in here and don't discuss other than this issue.
If you guys want to stay strong, go over my threads. Got conman there conning sellers but don't see you guys so free appear there making concern?

We already update with distributor immediately about your issue, at at the same time we need you do as what we advised earlier. Don't say we are so free or what, I spent my f***ing rest time to reply your non-sense in here while I lying in hospital wad.

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Added on December 3, 2012, 3:58 pmYou may get yourself locked for a week and warning, read the message carefully and I don't see why I should reply to you.

This post has been edited by DAViS: Dec 3 2012, 03:58 PM

Don't say unhelpful while we need you to send the so call failed product back to us, is that any problem for just pack and send it back to us/distributor?
If your product no issue, you still has to send the warranty card back to us too.

You help yourself on your end, we will help you too. Nobody is dropping off your issue, while later on in charge person shall give you a call back.

Read my signature first.
2ndly spend sometime highlight which part I asked you to go your own way?
We do not have to tell you how magic works at back, you just do your part that's it.

Friend, do not make fun on yourself. Look back the messages that I have replied before. I should say you make every sellers avoid to deal with you.
We are helpful answered everything since January, included things we never carry. You will never buy from us from the start of the first enquiries.
Anyway, do not simply create story that never exist about my signature. We have the strongest support backed by all service centre.
Thank you.