There is some situation that you have to consider. If it was imported unit, then yes it is preferred that seller get it back. I still can't see why you are not able to send it back to distro. Does not make sense. If you have so much time to waste on seller, why don't waste that effort of simpler step of A,B,C?

Of course if distro does not accept direct dealing with end-user, then yes, seller must take responsibility.

Your attitude pretty much shown that you simply blaming everything 100% on seller, not on the product.

This is my 2 cent la as it is my experience of handling electronics stuff for very long time, and of course not only some IT gadgets. Besides, I do not see any RMA issue from my side before as far as I done my business. In fact, even after-warranty services are provided by me as long as it is within my power to help.

If distributor do the sales, I would go directly to them too, for sure the price will be much cheaper without the 3rd party. Too bad it doesn't work that way unless you have the $$$ to buy in huge quantity.

If one-to-one exchange is allowed, then of course I agree you have to push it back to seller.

Since you highlighted that the product he received is different, then most probably I have to agree that seller have to take responsibility.

Still, Davis so far has rejected the idea that the product he sent was different, no?

Yes, I 100% blame on the seller cause I bought item from him/her, not from the distributor, some more he/she made profit out of me.

When unfortunately incident happens, he/she suppose to provide after sales support for me. But in this case, you see what had happened.

Oh, may be I am the one which I definitely cannot accept this kind of seller with this kind of mindset, "profit you take, shit thing happens, you go deal direct to the distributor!"

Cheers!

couldn't agree more.

If like many other online sellers here have said that just deal with the distributor directly to prevent all the hassles and waiting,what's the point of having after sales service?Just for showing and giving empty promises? Instead of insisting the buyer to send it by himself, giving options to the buyer whether he can waits for the seller to send it for RMA or sending it himself.
I rather just buy it from a proper shop which I can send it for repair if anything happens

This post has been edited by Lalogi03: Dec 4 2012, 04:07 PM

huh?? Which site you are standing? 1 or 2?

1.)Agree pay to the seller, thing happens, you deal with the distributor

2.)Agree seller to provide after sale support, to have seller send back to the distributor

Depends on case, if its faulty still acceptable..

But now its a different item received by buyer, i dont think Distributor would even accept such "RMA"..
And even DAViS also says himself and distributor checked are Asymmetric cable, but buyer received a different thing.

So its either buyer was lying, or seller is.

It depends on the buyer, whether he wants to send it himself or the sellers to do the work. If the buyer choose to ask seller to do the work, the seller should help him to send it and like I said earlier buyer should be given two options. It seems that the buyer was forced to send it by himself.

Already sent it in to the distributor today. Since they accepted it, I'm guessing the wrong cabling isn't DAViS' fault. I'll definitely let the dealer have a piece of my mind regarding this issue.
But as per the distributor, it can only be settled after the unit returns from the service centre in Singapore. So until then, I still don't have what I've paid for.

On a side note, went to Cap Square for lunch today, and I realised that there was a Sennheiser shop there. Dropped by and saw that the MX400s they had in stock had:
- a symmetrical cable setup
- had the model number printed on the side of both earbuds (which mine didnt have)
- the 3.5mm jack was silver in colour (the one I received was gold)

All those details almost match exactly what my old pair of MX500 had. The best part is, it was on sale for only RM59 .
Whats even more interesting was, the shopkeeper said that they stock their goods from the distributor that DAViS referred me to....

So I'm guessing that this confusion would only be settled once the earphones are back from Singapore.

bro , you might want to see this link

http://reviews.ebay.com/How-to-spot-FAKE-S...000000001458264

sooooo.... those 'phones were fakes?

well, usually if the item arrived DOA, seller should do a 1-to-1 replacement of the product. In the USA, customers are even elligible to return or replace an item within 30 days, here we're seeing sellers who do not even want to be in the after-sales service circle after the sale had been completed.

To be honest that's what I was most afraid of. But I'll wait for the distributor to get the earphones back before making any conclusions. Until then, it's too early to claim that they're fakes.

Thanks a lot for the link though, really appreciate it!

may want to see this site too -> http://www.articlesbase.com/electronics-ar...one-623855.html

Will have a detailed look at it again when its back to see if it matches any of those points detailed in the article.

Thanks!

No offense to any party but i have http://forum.lowyat.net/index.php?showtopic=1890711&hl= i bought in Midvalley should be ori.. why the packaging of your earphone look very "simple" rather than mine.. i got my wire carrying case, but for the soft sponge i think it's not include..

some of the details of "fakes" seems to match...

what if the distro return with a remark of " fake goods".

I don't take any side here,

Well Since, RM60 is not a lot and since DaviS and Distributor is working closely together, so why not just leave the buyer out in this case and settle with distributor?

It would just work out best for EVERYONE if

1-DaviS 1 to 1 exchange with the buyer.
2-DaviS send the faulty one with missing parts to Distributor
3-DaviS get back the replacement unit from Distributor
4-HAPPY ENDING


I do have a doubting point:
-Davis check his stocks and found the earphone is not what the buyer described
But buyer somehow got a different and faulty one from Davis .. (Pos Man must have swapped a China made inside)

That's a good question. But since I don't really use those cases anyway, I'm not that concerned about the absence of it. Possibly was done as a means to cut costs on the manufacturer's side I suppose.

Regarding the sponge, my old MX500's did have them. Another means to cut costs I presume?

---

Added on December 6, 2012, 9:25 pmThen I'll definitely be busy filing lots and lots of complaints.

This post has been edited by zx7177: Dec 6 2012, 09:25 PM

any updates on this bro?

waa... thanks a lot you guys, never thought DAVIS himself would act this way in doing business. i was just about to buy a gshock watch from him until i passed through this thread. unresponsible seller and fire and forget customer service. once got money, customer can go die...

boycotting him now.

Got the replacement from the distributor already.

2 weeks ago when I called the distributor after dropping by the Sennheiser shop at Cap Square, I asked the person I was liaising with whether or not I could have my unit replaced with one that had an symmetrical cable setup as displayed in the shop. The person said I could, but since the unit I sent in was faulty, they would have to have that unit return from Singapore first before they could send me one with a symmetrical cable.

So on Friday, I came home to a courier package from the distributor. In it was the exact same plastic box I sent the faulty unit in, but with a completely different set of earphones. This time it had:-
- symmetrical cabling;
- Sennheiser logo and model on each earbud;
- a nickel coloured plug as opposed to the gold one the old pair had;
- a cable that had a texture consistent with that of my old MX500 (the faulty pair had cables that felt a little rubbery, a bit like those on a Creative EP630).

All in, I'm quite happy that I finally got what I paid for, albeit with the trouble of having to get someone to go to the distributor on my behalf as I had to work.

Though the representative from the distributorship had promised to contact me 2 weeks ago regarding the cabling, sponge and other questions I had regarding the earphones, I have yet to hear from them since that day I called them after visiting the Sennheiser shop.

I'd like to thank everyone for their opinions throughout this debacle. I hope that what I have experienced here can be of use to you whether as a seller, buyer or even distributor.