Hmm. Like buying a xxx brand phone from a phone booth with official xxx warranty ....u checked everything but forgotten about the headphone which was supposed to be included and u realize it only when u get back home. U'll definitely go back to the shop(instead of warranty centre) and ask about it. Even if there's a need to communicate with warranty centre, the phone seller bear the responsiblitiy to do so for the buyer.

Lastime my friend bought a samsung phone from a phone shop in a shopping centre(Only a rm 300 samsung phone). When phone got problem, we send it back to the shop(not samsung warranty centre)...the saleswoman said we can send it to the samsung warranty centre for u, but it may take some time as we may only send it the next few days and then maybe somemore time before we take it back as well..but if u want it to be fast, u can send it yourself to samsung warranty centre yourself without delay...

Just the seller unwilling to do so for the buyer,(maybe afraid/unwilling to bear the cost and time to send the items back to supplier and all the hassles.)

Just my 2 cents tho.

This post has been edited by mrkenn: Dec 4 2012, 05:19 PM