Forumer you are complaining against: DAViS

Item being sold/bought: Sennheiser MX400s

Original thread link:
- https://forum.lowyat.net/index.php?showtopic=711189&hl=
- http://www.lelong.com.my/sennheiser-mx-400...3-07-Sale-P.htm

Date of transaction: 24th November 2012

Details of the complaint :
Thought of buying a pair of earphones, saw Davis' post in the forum. Decided to buy the MX400 that he's selling. But since his prices are all in Lelong, I opened and saw the model there. So since its all there, decided that it would be easier to buy on Lelong than to revert back to LYN.

So, the problem began when i received it on 28th November 2012. Excited, I opened the box and plugged it in to my computer to try it out. Lo and behold, the left side was softer than the right side. Thought maybe its just still too new, so left it plugged in with music for another 5 minutes and nothing changed. Even tried 2 other devices, and the results all came back the same.

After greater scrutiny, I realised that the box stated that the earphones are supposed to have a symmetrical cable setup, but the actual earphones have an asymmetrical cabling setup instead.
Furthermore, the packaging of the earphones also indicate that there are supposed to be 'ear pads' included within the package. This however was not present within the packaging of the earphones.

I have contacted DAViS with regards to this matter, and all that he could say was for me to go settle the issue myself with the local distributor. I can't comprehend why I should be the one liable for the extra costs and time needed to rectify this problem, when in fact the earphones already arrived defective, incomplete and altogether different from the specifications printed on the packaging.

And since the manner in which he talks to his customers leave much to be desired, I have decided to stop all email correspondences with him and ultimately opted to settle this issue here.

Finally, the solutions to this problem which I deem reasonable and fair for DAViS to perform are either:-
1. to refund my purchase price in full, and for me to return the product and all else that came with it.
2. to exchange the faulty unit I received with a perfectly functioning new unit.
3. to compensate in full, all the time and expenses that will be incurred to rectify this problem with the local distributor.

I hope this matter can be resolved swiftly, as ultimately I purchased the earphones to use them, not to have them be with the distributor for another month or two.

Thanks for your time reading, and best regards.

This post has been edited by zx7177: Dec 2 2012, 10:53 PM


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You are just wasting your time in here, we already checked with distributor inside there don't have any of such ear adaptor or asymmetric cable as you claimed.
Our stock and distributor stock also don't have as what you claimed, which means two new stock just "sacrificed" to find out.
They want you packed the item and send it in, we are still waiting your parcel tracking number.
If you have doubt please call the number on warranty card.

i have this earphone n yes indeed it has symmetric cable setup and the package include the ear pads. maybe new unit quite different than older package, i don't know.

This post has been edited by figure8: Dec 2 2012, 04:37 PM

Hi,
The photo shown is latest packaging, as a customer he needs to take his own initiative to get thing solve too.
Seller and distributor end also needs to know as well. We already did our part to find out at our end, now we are waiting customer to continue his part.
Thank you.

Question is, why is it that I cant get you to rectify the problem for me? I bought it from you, why should I bear the costs of sending it in and waiting for it to be fixed?

If you and the distributor's stock doesn't have the text as I have shown, then why am I receiving a unit that is different from yours? The picture I posted was taken from the inside of the packaging YOU sent me.

Also, why must you keep on referring me to the distributor when you are the person who sold me the goods?

edit: Furthermore, the goods ARRIVED FAULTY. Shouldn't you as a seller be responsible for that?

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Added on December 2, 2012, 4:55 pmHi, thanks for the added input. Mine only came with the earphones. Nothing else was in the packaging.

As the seller says its the latest packaging, however his product does not match the packaging that arrived together with it. Thus I'll be referring to Sennheiser directly before I proceed with any further action, since clearly, DAViS doesn't want to be held responsible for anything after the sale was done.

This post has been edited by zx7177: Dec 2 2012, 05:16 PM

Let me summarize everything.

Problems reported:
1. Asymmetric cable as claimed.
2. No ear adaptor.

Finding from distributor and us:
1. Symmetric cable.
2. No ear adaptor.

Next step:
1. Customer has to mail in the reported product and also the warranty card back to distributor.*
*This is directive from distributor to closely follow up customer case.
**Customer has doubt please call on Monday, they know about your case.

We works closely with distributor for such issue.

Updated 2012 December 17th:
I have no choice but to update in this posting by not creating unwanted posting again.

Do not said you know situation, well enough. Read in here, learn to know who got attitude problem, is it me or the another way round? Those who try to clear the air with sane mind, you may stop replying in here, you will not able reasoning with the peoples live without check the facts first.
https://forum.lowyat.net/index.php?showtopi...post&p=56519563

Those who deal with me especially for RMA case, you guys may ask them do I ignoring them push them away or do they having good service from us? Except got one case a dishonest buyer went in directly to distributor without going through us first, all record and account are not tally. Obviously liar got us in tough situation but the boss back us up for doing good job handling the case professionally, he was thinking distributor kicked us out in fact we got better relationship after the case.

In this case, is clearly the instruction coming down from distributor to us and to end user. They want them send the item directly to distributor not through us. Like this also cannot understand? Do not use your "normally', "logically" thinking to fixed any situation you like. If follow simple instructions, everything going smoothly but some how some people want to go for rough way. We also received some messages saying we did the right thing and also some moral support about dealing such tough people. We also got sent out few message to those who trying help to clear the air by educating member in here. I asked them better stop posting more, because some peoples just act tough, not civilised enough to make common sense works in their brain.


This post has been edited by DAViS: Jan 12 2013, 05:43 AM

Hmm, just curious. Since you work closely with distributor, you cant help claim warranty for it?

@TS, since DAViS says the supplier will keep in touch with you when you send for warranty/replacement, make sure to get the perosn who handle your case name for future reference. Name and email.

davis,the problem is between u and the buyer
pls be responsible
im sure ppl will avoid dealing with u next time after saw ur attitude

TS, since distributor know about your problem, just sent it to them directly. maybe u should called them in advance. ask DAViS who the right person to talk to. i know it quite troublesome cus usually we always sent back to the seller..

This post has been edited by figure8: Dec 2 2012, 09:01 PM

Okay, since you've said the distributor already knows about it, how about you send me the details of the person I need to contact. I also find it quite interesting that you did not inform me that the distributor is aware of the situation up until I posted this thread over here.

Oh and by the way, in your summary you seem to have missed out the elephant in the room, the malfunctioning left earbud. Just FYI.

And i'll also upload another photo to the first post to better clarify the "symmetric cable" that you speak of as well.

Thanks

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Added on December 2, 2012, 9:21 pmYup. Currently I'll wait for DAViS to pm me the distributor's details or something, and I'll try and call them by tomorrow. If all goes well, hopefully will be able to send it in on Tuesday.

In the meantime, will be waiting for Sennheiser to reply my emails regarding this issue.

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Added on December 2, 2012, 9:25 pmI guess I have no choice but to do just that. The main idea of buying the earphones online is to not inconvenience myself to go out and purchase them as I've got work, but now, it clearly seems as if buying at a shop would have been a better idea.

This post has been edited by zx7177: Dec 2 2012, 09:25 PM

The warranty card has the info, address and phone number.

If you follow my advice earlier in e-mail dated 28th November, every one will sort your thing out accordingly.



For you guys info, this deal is done in lelong, not in lowyat.net.
Further follow up need to be done from buyer end inside our chained e-mail.

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Added on December 2, 2012, 10:01 pmWe can help but distributor want this issue deal directly with buyer, according to warranty terms, the product still has to go back to distributor/service centre.
Those members who bought from me in my online shop or lowyat.net followed the simple steps I don't see them making rant in here but they got their thing sort out happily.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

This post has been edited by DAViS: Dec 2 2012, 10:05 PM

Well, since you decided to post the email, let's post up the whole conversation for everyone to see shall we?


- So this is basically what I sent DAViS along with his reply. Immediately has to highlight that the box was sealed. True, but only for the top of the box, the bottom however does not have any seal.


- Email No. 2. Sent over the photo's in post #1. And his response was to immediately refer me to the distributor for me to settle the issue myself.


- Email No. 3. Me not being happy with his response, I question his actions, or the lack of it. And thus comes his reply. By this time I was thoroughly fed up with him, and decided to not bother replying.


- Email No. 4. His later reply. Again emphasizing for me to go deal with the issue myself without offering any assistance to even contact the distributor regarding the issue.

The time lapse between that final email until today was basically the timeframe I gave for him to at the very least, contact the distributor and get back to me regarding the issue.
However, as of today I realised that DAViS obviously doesn't want to be in any way responsible for this sale of his by the lack of his feedback since that final email, and that I'll need to get help to settle my issue here.

I do agree that the deal was done in Lelong, however, with DAViS' thread contents, he obviously wants buyers to go to Lelong to purchase their goods. If you honestly wanted to sell your goods listed within your thread, why do your buyers need to refer to your Lelong page to know your prices?

Thus, to conclude my post here:-
- DAViS, in none of the email correspondences with me stated that he has contacted the distributor regarding this issue, as he has stated in post #2. Am I supposed to be telepathic and know that he has?
- All of a sudden, when I post this thread here, on a Sunday no less, that he can say that both he and the distributor have opened one package each respectively, and that their packages DO NOT have the asymmetric cable setup that my unit has.

Thank you for your time reading. Good day.

edit: grammar

edit 2: DAViS, since you said you have already spoken with the distributor, may I know who did you speak to? Would make it much easier when I call them tomorrow. Thanks.

This post has been edited by zx7177: Dec 2 2012, 10:55 PM

Davis is quite well known for his 'terrific' customer service

do a search for his name and u shall find tonnes of thread on him



This post has been edited by driftmeister: Dec 2 2012, 11:25 PM

Should we announced the whole world how our operation works? We always exchanging information frequently.
Up until now nobody receive your phone calls yet. Please call immediately, at the same time Sennheiser party is reading this message.
In my opinion, you are just one of the overacting customer.

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Added on December 3, 2012, 9:54 amAt the same time don't blame how purchasing work, you never PM us from lowyat. I saw you just click and purchase, just like other peoples do.
Only first PM asked me come over to this thread nothing more before than this
We are wondering are we look stupid reply in here because of one customer do not want to send his item back to distributor.

This post has been edited by DAViS: Dec 3 2012, 02:31 PM

Customer service is never in his dictionary.

Once the deal is done. Off he goes.

Just consider urself bad luck and always try to search for the seller's 'reputation' before you purchase anything online.

Getting customer send the product back is never consider customer service? When myself get shit from others, you guys flying in as annoying as fly. When others cheating me with honey, you guys all hiding below the woods. Nahh he deserves it, none of my business.
Must be terrific record those internet basher again and again.

wondering if it's seller doing business first time? such a lame excuse.....


This post has been edited by asamalikum: Dec 3 2012, 10:44 AM

Not the first time dealing with such customer for sure, in the end still the same result.
1. Please send the item back let them investigate it.
If customer do not send it back nothing will happens.

nope..the first time dealing with customer to complain about your corky arrogant attitude for the first time...may be u got luck escape before this..

I was about to purchase an RM600+ watch from him, but decided not to once i saw the TONS of complaints on how he conducts his business. I saw his replies to people were bloody rude, arrogant, unprofessional, and emotional, signs of a very untrustworthy business man.

Davis, a word of advice, be courteous, be professional, and be responsible when you deal with people especially your customers if you wanna make it far, with your current attitude, you wont get anywhere, you should have learned this by now, in all complaint threads about you, people have been commenting of your attitude problem and yet you still do not see this.

From how i see it, you should be the one to send the product back to distributor and rectify ALL issues with them, the customer does not need to know what happens in the back, all customer wants is to get the product he/she paid for as advertised.



FYI, to those who do not know, he got his 'safe trader' tag removed due to his unprofessional and rude attitude.