Hmm, just curious. Since you work closely with distributor, you cant help claim warranty for it?

@TS, since DAViS says the supplier will keep in touch with you when you send for warranty/replacement, make sure to get the perosn who handle your case name for future reference. Name and email.

I just dont see whats wrong with dealing with distributor directly.

Why deal with distributor directly is a +1 :-

1. Faster service. Instead of the shop or dealer drag your stuff and put the blame here and there.

eg. You go back ask dealer why so long? he reply, distributor is handling it, postman not here yet, delay in delivery, no news from the company.

2. Distributor can direct exchange for you the item immediately. Some dealer didnt promise an exchange can be done in 14 days or so.

My shop dont honour the 14 days exchange policy unless stated, due to my location is way too far from distributor. I have my own reasons.

3. Distributor and keep you updated as the whole warranty process, you can ask how the procedure work and so on. Not all dealer can explain how the warranty claim work is done by the distributor and furthermore the time frame of RMA depends on the Distributor and the Manufacturer.




This post has been edited by StratOS: Dec 4 2012, 12:10 PM