i too totally agree with you on who should contact the ditributor. it should be the seller...

what i see here is that there are 2 issues.

1. what was advertised by DAVIS was not delivered to the buyer as promised, isnt this enough to requre a total refund. It is the duty of the seller to make sure that what he gets from the distributor is the same as advertised befor selling it out

and
2. the buyer had found the product defective the same day that he recieved it through mail, and he did feedback to the seller. shouldnt the seller be responsible for the claim? if it was after a week i would understand that the seller would not bear responsibility

after reading this i guess that all should be aware that this is not a TRUSTED seller.

BTW ZX7177, i would go to the NCCC to do a consumer complaint against the seller... and do a feedback through lelong as well

This post has been edited by pacer: Dec 3 2012, 07:42 PM

I agree with you that dealing with distributor has its benefits,but in the case of this TS, I guess it was more of the seller not giving what was paid for. And not taking responsibility for selling his goods.... just to recap.

1. Buyer advert in Lyn and it CLEARLY stated that it comes with a asymetric cable, ear buds and a case as described by the seller, don't see that in the pictures do we? So in this case the seller doesn't know what he is selling?

2. Left side faulty, upon opening package. And was reported to the seller the same day. I guess this warrants for a 1-1 exchange or at least some responsibility.

3. Buyer did contact the distributor but has taken quite a lot of time to manage his case, wouldn't the seller have a better relationship and a better understanding of how to go about dealing with the distributor?

Anyway, since its just a small sum, can't the seller just bear responsibility on this and give a total refund of the product as goodwill, if not just to protect his credibility in this forum for his future dealings?

Just my 2¢