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Travel Bad Travel agencies & Complains , Including hotels & marketing ploys

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trnsfrmr
post Dec 10 2010, 11:59 PM

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QUOTE(shwuey @ Dec 9 2010, 09:31 PM)
anybody here made police report?
any results? what did the police say?

i called MOT today and they said they are only responsible to close down his business but cannot help us for the refund.

can the police help in this case??
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Anyone know Lai and Edriaan already release from the lockup? Im sure the shop definitely is close now. Call the num it just rings out

If we know Lai release from the lockup then we can go after him if he is still inside it is hard to chase the refund
eonni
post Dec 15 2010, 12:55 AM

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QUOTE(ookb @ Nov 25 2010, 11:47 AM)

Hope everyone that has first hand experience of their 'wonderful' service will make a complain to Mr Balan Suppiah. More numbers will see faster action so that hopefully they will totally be banned from Matta.
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL. I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January and have paid a sum of RM5K to them during MATTA Fair. But until today I haven't received any confirmation on the flights or any hotel bookings there. I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec. When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC.

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc. This is utter nonsense we're just an innocent 'walk-in' customer.

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how. Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time. Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
ookb
post Dec 17 2010, 05:53 PM

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QUOTE(eonni @ Dec 15 2010, 12:55 AM)
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL.  I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January  and have paid a sum of RM5K to them during MATTA Fair.  But until today I haven't received any confirmation on the flights or any hotel bookings there.  I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec.  When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC. 

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc.  This is utter nonsense we're just an innocent 'walk-in' customer. 

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how.  Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time.  Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
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Sorry to hear that man! Right now, as mentioned in the earlier post, the company has promised to pay back all the owed money via instalments (better than nothing). So possibly it would be good for you to go to their office directly during working hour and see if they are still operating and trying to track down Lai.

If all else fail, then you will need to speak directly to the members above who are still being owed money and see what's the action that can be taken together.

Wish you all the luck in getting your money back.
shwuey
post Dec 21 2010, 08:17 AM

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QUOTE(eonni @ Dec 15 2010, 12:55 AM)
OMG..OMG I feel like crying reading all this thread and complaints on this BLOODY EXTREMEVAC TRAVEL.  I bought a package to Goldcoast for my wedding honeymoon scheduled this coming 3rd January till 7th January  and have paid a sum of RM5K to them during MATTA Fair.  But until today I haven't received any confirmation on the flights or any hotel bookings there.  I did called this 'APEK' looking man claimed to be the CEO Mr. Laimunwai last 2 weeks and he promised to call me back sometime in mid Dec.  When I ask him to get more details on our booking this is what he said:

DON'T WORRY, WE KNOW WHAT TO DO...WE'LL CALL YOU IN MID DEC. 

WTF!!! And now its a BOGUS co??????? How could this be..how can they open a booth at MATTA????? How do we know whether which booth is selling tix from an ilegal travel agent and which one is NOT???? *I'm referring to those unknown travel agent with the exception to the popular agent such as MAYFLOWER, RELIANCE, PST, SRI SUTRA.. etc.  This is utter nonsense we're just an innocent 'walk-in' customer. 

Oh gosh...What should I do now? Which one 1st? Police Report or go to MOT or how.  Please, please help me guyz...I'm stuck & very upset with my wedding ceremony just in 2 weeks time.  Brain freeze http://s.lowyat.net/style_images/1/folder_...icons/icon9.gif
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hi there,

i understand your situation.
i advise you to make police report and also report to consumer tribunal asap.
Cheras Parliament Secretary (Mr Luo) will help us on the rest.


jolene812
post Dec 21 2010, 10:39 AM

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Just got back from Korea 8 Days tour with ABC Holidays tour by Airlines Booking Centre Sdn Bhd. So called winter tour but after paying RM200+ for the entrance and rental of jacket, pants...we were only allocated with 1 hour of skiing. What a rip-off.

http://www.abcholiday.com.my/

Some complaints:
Only call us to give us information 1 freaking day before the trip. I have been calling since the last 2 weeks before the trip for hotel list, check list.
Suppose to have sashimi as stated in the itinenary but the tour guide tried to bluff us by saying that sushi is sashimi instead.
Tour member increase from promised 20+ ppl to 40+ ppl! This was confirmed onver the phone. Found out at airport before departure.
Shopping at Myeondong and Dongdaemun are reduced to 1 hour each.
Reach Lotte World at 8.30pm when rides close at 10pm.
Unhelpful and uncaring tour guide.
Hotel standard not up to 4-5 star as advertised.
Had to check out at 5am on the last day coz they don't let us have breakfast in hotel. Cut cost?
Tour leader left us on the 6th day and went back to Malaysia.

Many many more! vmad.gif

Shall elaborate more later.

This post has been edited by jolene812: Dec 21 2010, 11:13 AM
ssilverr82
post Dec 28 2010, 12:36 PM

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Kinda sad to see many ppl conned by these travel companies. I work in Tune Hotels and its heartbreaking to tell those who became members of iTune card that its a rip off. 300 over bucks for nothing. Do more research b4 subscribing to something guys.
jolene812
post Jan 3 2011, 01:37 PM

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As an addition to my earlier post regarding ABC Holidays Tour...we have collated all the information and complains from other tour members in facebook. You may want to see for yourself the actual horror stories of the trip. Just be warned!

http://www.facebook.com/home.php#!/top...58636&topic=245

P/S - no feedback from the tour agent so far. Maybe we shud jz be thankful that the trip actually ON? Malaysia's consumer power. shakehead.gif

This post has been edited by jolene812: Jan 3 2011, 03:29 PM
dikiliki
post Jan 8 2011, 02:48 PM

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QUOTE(shwuey @ Dec 21 2010, 08:17 AM)
hi there,

i understand your situation.
i advise you to make police report and also report to consumer tribunal asap.
Cheras Parliament Secretary (Mr Luo) will help us on the rest.
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Can I have Mr. Luo contact? Thanks.
shwuey
post Jan 8 2011, 11:38 PM

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QUOTE(dikiliki @ Jan 8 2011, 02:48 PM)
Can I have Mr. Luo contact? Thanks.
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012-3323778

btw, what we can do right now is report police & consumer tribunal and have them to meet in hearing.
trnsfrmr
post Jan 9 2011, 10:34 AM

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QUOTE(shwuey @ Jan 8 2011, 11:38 PM)
012-3323778

btw, what we can do right now is report police & consumer tribunal and have them to meet in hearing.
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shwuey,

So have you report to tribunal and attend the hearing already? Any more updates about this Lai release from lockup?

I just attended the hearing in the tribunal but postpone to 17th as the procedure has some minor issue coz we din get back the yellow card of the registered letter to the extremevac.
shwuey
post Jan 10 2011, 05:59 PM

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QUOTE(trnsfrmr @ Jan 9 2011, 10:34 AM)
shwuey,

So have you report to tribunal and attend the hearing already? Any more updates about this Lai release from lockup?

I just attended the hearing in the tribunal but postpone to 17th as the procedure has some minor issue coz we din get back the yellow card of the registered letter to the extremevac.
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my hearing is also on 17th Jan..haven't receive yellow card yet.
did anyone turn up during your hearing?
trnsfrmr
post Jan 10 2011, 07:30 PM

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QUOTE(shwuey @ Jan 10 2011, 05:59 PM)
my hearing is also on 17th Jan..haven't receive yellow card yet.
did anyone turn up during your hearing?
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No one turn up in the hearing. How long have u post the letter?
Jerry77
post Mar 12 2011, 11:22 PM

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i knew a few in extremvac in person...use to go out with her..

This post has been edited by Jerry77: Mar 13 2011, 12:14 AM
wyen
post Mar 26 2011, 12:23 PM

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dlt

This post has been edited by wyen: Mar 26 2011, 07:46 PM
netcrok
post Mar 29 2011, 03:41 PM

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QUOTE(drangonfly @ Jul 21 2009, 09:51 AM)
ha ni ada lagi company yang macam tu,Slyways vacation,Platinum Discovery,ZoomMalysia card,Pintasan Travel.Kl City Card,SVC card.Pentium Discovery,Prestige Platinum,Leasure vacation.
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Has anyone know about this new company Called Quantum Success? They work together with PC.COM and promote their card at PC Expo in Mid valley, KL and Penang. They also give a lot of privileged "stuffs" but not sure if member can use it like what had been explained in the forum.

To be member is only RM10/year. And their website is quantumrewards.com.my. System if not mistaken developed by Indian programmer imported from India. Anyone use this card? Is it good? Anyone use this to book travel?



mimie_loves
post Apr 26 2011, 11:38 AM

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QUOTE(stimix @ Jul 21 2009, 09:03 AM)
Yeap LYN dupe detector confirmed 100% both are the same person...You are so on dupe detection  shocking.gif  biggrin.gif
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sad.gif AM I'VE BEEN CHEATED????!!!TIDAK!!!
chazychaz
post May 17 2011, 10:10 AM

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Guys..pls hear me out..i already bought return flights to south korea from AA dated on 30/06/2011-04/07/2011..the ticket is damn cheap so my original plan is to go bacpackers style..however i stumbled upon mayflower sales at sunway giza during last march(same date as matta fair) and decided to purchase their muslim ground travel arrangement only..the muslim trip is supposed to be all inclusive package and their flights via MAS..upon agreement with the salesman, he willing to sell the ground arrangement package only so in return i have to reschedule or repurchase my ticket..their trip schedule is on 29/06/2011-04/07/2011 so i just need to repurchase boarding flight ticket on 29/06/2001..the salesman even insist me to repurchase the ticket on the spot but i plan to buy on my own to avoid paying them extra for handling fees..

The complain is:
Suddenly the call to inform that the trip not enough member to join so they reschedule to 01/06/2011 trip..i need to reschedule my trip or else my deposit will be refunded..my reply is they must change my flight ticket date and bear the cost(penalty+price difference) or else refund my deposit and cost of buying my new ticket(29/06/2011 ticket). I already write a formal letter to them and now waiting for their feedback..However what do you guys think?am i by rights can claim back my loss for buying those tickets?


LadyTaurus76
post May 25 2011, 10:38 PM

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Aiya,im facing the same problem,paid RM399,get nothing! They promised 3 days 2 nite for local hotel..end up nothing. Then i ask them to arrange my trip,they promised to call back..wait..3 years liao..i join this shit member 'PANTIUM DISCOVERY'on 2008. Can any1 guide me wat to do? Can i get back my money? sad.gif vmad.gif mad.gif icon_question.gif

This post has been edited by LadyTaurus76: May 25 2011, 10:39 PM
imoogi99
post Jun 3 2011, 01:19 PM

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Which company this time? http://my.news.yahoo.com/msian-travel-agen...-035002786.html

Kuala Lumpur (The Star/ANN) - Sixty-eight people's dream of an overseas holiday were dashed after they were allegedly duped by a Malaysian travel agency of 177,500 ringgit (US$59,075).

One of the victims, sales executive Lim Guat Teng, lost a total of 25,000 ringgit to the travel agency in Ampang here.

Lim purchased 20 holiday packages for a five-day trip to Thailand in April costing 1,250 ringgit each.

"On May 23, a friend told me that the person in charge of the agency had gone missing.

"I called the travel agent but I could not get through," said Lim, 31, during a press conference at the Malaysian Chinese Association (MCA) Public Services and Complaints Department at Wisma MCA.

She said after discovering that the travel agency had closed down, she lodged a police report.

"I feel bad because I was the one who organised the trip. I hope the travel agent will return our money soon," said Lim, whose family was due to leave for Thailand on Wednesday.

Another victim, Choo Kok Thoon, 42, was supposed to go to Seoul on a seven-day trip and had made payments totalling 14,670 ringgit.

"I was supposed to leave for the trip on May 25.

"On May 24 I went to the agency office to ask about some matters but was told that the travel agent had run away with my money," said the sales manager.

Sales executive Ng Chen Teang, 31, said she paid 7,882 ringgit to the same company for a holiday package to Beijing.

"A friend told me that my travel agent had run away with the company's money. I went to their office on May 30 but it was closed," he said.

MCA Public Services and Complaints Department head Michael Chong advised the public to be careful when signing up for holiday packages, especially those that were exceptionally cheap.

"It is important to check the background of the tour agency," he said.

Chong added that 332 people had lodged reports with the department, claiming to have lost more than 408,000 ringgit to travel agencies last year.

In 2009, the department received complaints of losses amounting to more than 600,000 ringgit against eight travel agencies.

Listiani
post Jun 14 2011, 08:35 AM

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I blame MATTA for this problem. They didn't chk or update their members details. Who is still in the business, who is cheating customer's money. My friend kena tipu by an agent from Klang. I helped to make report to MATTA because I work in travel agent. After 1 year plus, nothing happen. MATTA should be more stringent with recruiting members or when open booth to be rent for MATTA Fair. But their only concern is to get as much as they can from MATTA Fair and at the end, consumer always at the losing end.

Even though I work in a travel agent, I always remind my customer who claimed they got better and cheaper package from other agency. My advise to them is to chk and chk again if this agent legimate or not. A genuine travel agent never compromise the quality of their service wth so called cheap or promo stuff but turn out cheating the customer.

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