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> Dissapointment with DiGi Smart Plan, DiGi changes Smart Plan Quota secretly..

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gestapo
post Sep 18 2012, 02:04 PM

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i got msg they say reach quota already, i barely use it, using wifi at home and office. then keep asking to upgrade plan. dafuq?
Pliskin
post Sep 18 2012, 02:40 PM

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QUOTE(Uzumaki NaruTo @ Sep 18 2012, 02:04 PM)
2 ringgit tu servis tax bang. see the item la.
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bang, in my bill, the service tax is a separate item....in the 'monthly charge' column, it's stated 'RM70'....

Uzumaki NaruTo
post Sep 18 2012, 02:51 PM

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QUOTE(Pliskin @ Sep 18 2012, 02:40 PM)
bang, in my bill, the service tax is a separate item....in the 'monthly charge' column, it's stated 'RM70'....
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Mine are like this
user posted image
fox_shinoda
post Sep 18 2012, 02:58 PM

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QUOTE(eugenecctan @ Sep 18 2012, 09:11 AM)
Are u sure?
I knw they change soooooo many things. A few things that I have found out.

1) Used to get 25% discount on data plan after reach RM100 usage. Now changed to RM150.

2) Used to get RM5 monthly discount for auto debit, if you were to sign up for new card, you will only get RM5 for 6 months only....
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I'm still getting 25% discount on data once reach Rm100, currently I'm using the 3gb SmartPlan Rm68 per month. I did call their CSR before and they told me it only affect new subscribers. For the individual who had signed up when the term was "get 25% discount on data plan after reach RM100 usage" it still remain.
eugenecctan
post Sep 18 2012, 03:01 PM

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QUOTE(fox_shinoda @ Sep 18 2012, 02:58 PM)
I'm still getting 25% discount on data once reach Rm100, currently I'm using the 3gb SmartPlan Rm68 per month. I did call their CSR before and they told me it only affect new subscribers. For the individual who had signed up when the term was "get 25% discount on data plan after reach RM100 usage" it still remain.
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The best promotion was still RM48 for 3G.. with 25% when reach RM100...
supervai
post Sep 18 2012, 03:09 PM

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my friend touch 1gb and data went dead too.
Avangelice
post Sep 18 2012, 03:12 PM

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The sole reason I am sticking to Digi is that I can call my girlfriend for free on an unlimited basis because she is my sub line. Does Maxis and Celcom have this?
ZeneticX
post Sep 18 2012, 03:15 PM

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time to switch over to maxis peeps

http://www.maxis.com.my/internet/default.html?d=3
pitkalsar
post Sep 18 2012, 03:15 PM

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after i reached 1gb, i can't surf internet anymore. i guess when it reaches 1gb the 5kbps throttle kicks in. sigh
LimYiHui
post Sep 18 2012, 03:16 PM

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Dammit, just changed to DiGi last year for the unlimited internet. Switching to umobile then. But I just bought enough credit for two months yesterday sad.gif
Cowhide
post Sep 18 2012, 03:22 PM

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QUOTE(eugenecctan @ Sep 18 2012, 09:11 AM)
Are u sure?
I knw they change soooooo many things. A few things that I have found out.

1) Used to get 25% discount on data plan after reach RM100 usage. Now changed to RM150.

2) Used to get RM5 monthly discount for auto debit, if you were to sign up for new card, you will only get RM5 for 6 months only....
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My experience.

In year 2011, Digi wanted to forfeit free minutes Digi-Digi in prepaid accounts. After sending the notification expiry via SMS, Digi retreated after facing a backlash, as the free minutes were bought and with terms of "no expiry".

End of last month (Aug2012), Digi arbitrarily forfeited all (300units) free Digi-Digi SMS in both my prepaid accounts. The free SMS were bought, without obvious expiry terms more than a year ago.

Digi Easy package, changed from free 24hours to free only 00:00:00 to 18:00:59 daily (since 26Feb2011). Now back to 24hours free, if register after 4Sept2012.
Pliskin
post Sep 18 2012, 03:33 PM

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QUOTE(Uzumaki NaruTo @ Sep 18 2012, 02:51 PM)
Mine are like this
user posted image
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mine's different from yours....ur 'monthly fixed charges' is RM68, mine's RM70....like i said before, the service tax is a separate item....

i dun have the bill with me right now, but i'm very sure we dun have the same bill blush.gif

dang, Digi increased my charges diam diam! vmad.gif
ZeroSOFInfinity
post Sep 18 2012, 04:23 PM

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You all sure about this ah?

I have been using Digi 68 Smart Plan for last 2 years (package), and never encounter anything like this before. There wasn't any extra charges, except when I use my phone for calls or SMS.
amiranna
post Sep 18 2012, 04:31 PM

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for digi smart plan only, if i not mistaken only applicable to anyone signup last year.. so for anyone signup before 2011, no internet cut off.. if i not mistaken la..
Uzumaki NaruTo
post Sep 18 2012, 04:39 PM

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QUOTE(Pliskin @ Sep 18 2012, 03:33 PM)
mine's different from yours....ur 'monthly fixed charges' is RM68, mine's RM70....like i said before, the service tax is a separate item....

i dun have the bill with me right now, but i'm very sure we dun have the same bill  blush.gif

dang, Digi increased my charges diam diam!  vmad.gif
*
You don't have digital bills? Can access it here @ https://www.digi.com.my/ocs/

You mean at the Internet unlimited 68 it put 70 ? damn its tiem to fvck them up at digi customer service. My wife also last time got hidden extra charges. Went down to the service center and demand for refund. awesome is had.
user posted image
Pliskin
post Sep 18 2012, 05:46 PM

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QUOTE(Uzumaki NaruTo @ Sep 18 2012, 04:39 PM)
You don't have digital bills? Can access it here @ https://www.digi.com.my/ocs/

You mean at the Internet unlimited 68 it put 70 ? damn its tiem to fvck them up at digi customer service. My wife also last time got hidden extra charges. Went down to the service center and demand for refund. awesome is had.
user posted image
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Thanks for the link man...will do it later....i only rely on physical bills sent to my house tongue.gif

anyway, for ur question, Yup, the column which supposed to read '68', it's stated '70'! i guess i'll just have to drop by Digi and give them a piece of my mind! bloody hell, these service providers are fleecing the customers! imagine if 1000 customers diam diam kena charge RM2 extra, Digi kaya loh! vmad.gif

thanks for the input again man....cheers!
TSqingxing
post Sep 18 2012, 08:58 PM

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I just don't like DiGi for being so irresponsible towards their customer. An agreement is an agreement, why they lure people into signing it and then switch conditions ? Ini tak betul, kan ?
darkdevilrey
post Sep 18 2012, 09:59 PM

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QUOTE(eugenecctan @ Sep 18 2012, 09:11 AM)
Are u sure?
I knw they change soooooo many things. A few things that I have found out.

1) Used to get 25% discount on data plan after reach RM100 usage. Now changed to RM150.

2) Used to get RM5 monthly discount for auto debit, if you were to sign up for new card, you will only get RM5 for 6 months only....
*
this 1 i notice. promo ma rm5 rebate.

so i switch to other credit card every 6months.

no problems.

brows.gif

This post has been edited by darkdevilrey: Sep 18 2012, 10:00 PM
darkdevilrey
post Sep 18 2012, 10:02 PM

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QUOTE(Pliskin @ Sep 18 2012, 05:46 PM)
Thanks for the link man...will do it later....i only rely on physical bills sent to my house tongue.gif

anyway, for ur question, Yup, the column which supposed to read '68', it's stated '70'! i guess i'll just have to drop by Digi and give them a piece of my mind! bloody hell, these service providers are fleecing the customers! imagine if 1000 customers diam diam kena charge RM2 extra, Digi kaya loh! vmad.gif

thanks for the input again man....cheers!
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you haven get MAXIS BILL SHOCK YET brows.gif

dont even think of MNP to MAXIS.

you'll regret man. brows.gif

dont say i dint warn u. icon_idea.gif
WhatMan
post Sep 18 2012, 10:04 PM

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QUOTE(ZeneticX @ Sep 18 2012, 03:15 PM)
time to switch over to maxis peeps

http://www.maxis.com.my/internet/default.html?d=3
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Better data cut off than billshock.

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