Bukan cut off la. throttle. ini maknanya ko x settle outstanding bill. Kalau ade tertunggak baru cut-off. Lulz
Dissapointment with DiGi Smart Plan, DiGi changes Smart Plan Quota secretly..
Dissapointment with DiGi Smart Plan, DiGi changes Smart Plan Quota secretly..
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Sep 18 2012, 09:27 AM
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Senior Member
5,967 posts Joined: Oct 2004 From: Malaysia... Duh! |
Bukan cut off la. throttle. ini maknanya ko x settle outstanding bill. Kalau ade tertunggak baru cut-off. Lulz
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Sep 18 2012, 09:27 AM
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Junior Member
243 posts Joined: Jan 2005 |
QUOTE(marcus_bread @ Sep 18 2012, 09:18 AM) Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only. no lah. celcom also BS.. i;ve been using celcom for like 6 years now.. still, they sent SMS about cutting off internet ,, and my current plan is the old plan wor.. |
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Sep 18 2012, 09:30 AM
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Junior Member
104 posts Joined: Jan 2003 |
QUOTE(qingxing @ Sep 18 2012, 09:02 AM) I feel like I just got cheated by DiGi. They secretly changed the terms of smart plan without giving notice in advance. I no longer allowed to use any data after reaching my monthly quota, which is not the case when I signed the agreement for 1 year. How many of you are using DiGi smart plan and face the same issue ? same thing to me |
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Sep 18 2012, 09:33 AM
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Senior Member
550 posts Joined: Jan 2007 |
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Sep 18 2012, 09:37 AM
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Newbie
1 posts Joined: May 2011 From: Penang, Perak, KL |
I called up customer service to ask why my internet is not working, and they explained that there are changes to the terms and conditions of DiGi Smart Plan. New rule is upon reaching quota the internet will be cut off. Not even 5kbps will be provided anymore. I can do nothing since I am tied up to the contract for another 6 month.
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Sep 18 2012, 09:38 AM
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Junior Member
41 posts Joined: Oct 2004 From: The Interweb |
last month i reached 3GB quota and Digi did not cut off my 3G.
i just experienced a slow internet and that's all. |
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Sep 18 2012, 09:39 AM
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Senior Member
602 posts Joined: Jul 2011 |
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Sep 18 2012, 09:39 AM
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Senior Member
6,381 posts Joined: Jun 2005 From: meow meow |
last time i'm on digi also kena cut off once i reached my quota =.=
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Sep 18 2012, 09:40 AM
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Newbie
1 posts Joined: May 2011 From: Penang, Perak, KL |
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Sep 18 2012, 09:40 AM
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Senior Member
4,481 posts Joined: Jul 2005 |
QUOTE(qingxing @ Sep 18 2012, 09:37 AM) I called up customer service to ask why my internet is not working, and they explained that there are changes to the terms and conditions of DiGi Smart Plan. New rule is upon reaching quota the internet will be cut off. Not even 5kbps will be provided anymore. I can do nothing since I am tied up to the contract for another 6 month. WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change?Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue. |
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Sep 18 2012, 09:44 AM
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Senior Member
1,027 posts Joined: Jan 2006 From: Kuala Lumpur |
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Sep 18 2012, 09:44 AM
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Newbie
1 posts Joined: May 2011 From: Penang, Perak, KL |
QUOTE(kidmad @ Sep 18 2012, 09:40 AM) WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change? Yes, seriously. I signed up the smart plan 5 months ago and there are fine prints on throttled speed after exceeding quota. But it no longer work this way starting from 7 days ago.Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue. |
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Sep 18 2012, 09:45 AM
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Senior Member
9,035 posts Joined: Jan 2003 |
Same... on Smart Plan 48, they cut off once I hit 1GB. Now left 5% available usage before the 20th.
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Sep 18 2012, 09:45 AM
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Senior Member
1,058 posts Joined: Nov 2009 |
QUOTE(kidmad @ Sep 18 2012, 09:40 AM) WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change? The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb???Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue. 5gb for RM63? Cheap... I am getting 3gb only for rm63.. |
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Sep 18 2012, 09:48 AM
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Senior Member
975 posts Joined: Mar 2010 From: Penang |
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Sep 18 2012, 09:48 AM
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Newbie
1 posts Joined: May 2011 From: Penang, Perak, KL |
QUOTE(alabais @ Sep 18 2012, 09:44 AM) Not legally, more toward psychological contract breach. We trusted the company to provide service as agreed and not to change any significant contents which causes loss of benefits to customers. I always thought that DiGi is the pioneer in providing low cost and reliable service, and now they prove that I am wrong. |
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Sep 18 2012, 09:49 AM
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Junior Member
41 posts Joined: Oct 2004 From: The Interweb |
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Sep 18 2012, 09:49 AM
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Senior Member
3,149 posts Joined: Mar 2007 From: Kuala Terengganu |
QUOTE(marcus_bread @ Sep 18 2012, 09:18 AM) Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only. Dont think so, i subscribe data plan from celcom last year, oredy get the msg starting octobr the internet wil be cut off once u reach ur quota. |
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Sep 18 2012, 09:50 AM
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Junior Member
282 posts Joined: Jan 2009 |
I signup with digi coz they do not cut off ur data package...last time mms video call between principle n supplementary is free..dem digi becaming worst then maxis n celcom...
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Sep 18 2012, 10:01 AM
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Senior Member
975 posts Joined: Mar 2010 From: Penang |
QUOTE(deep_hunter @ Sep 18 2012, 09:50 AM) I signup with digi coz they do not cut off ur data package...last time mms video call between principle n supplementary is free..dem digi becaming worst then maxis n celcom... even last time they don't have limit for their calls/sms between sub-lines .inb4 can't reach the limit anyway |
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