Welcome Guest ( Log In | Register )

6 Pages < 1 2 3 4 > » Bottom

Outline · [ Standard ] · Linear+

> Dissapointment with DiGi Smart Plan, DiGi changes Smart Plan Quota secretly..

views
     
emino
post Sep 18 2012, 09:27 AM

IG - riezforester
*******
Senior Member
5,967 posts

Joined: Oct 2004
From: Malaysia... Duh!


Bukan cut off la. throttle. ini maknanya ko x settle outstanding bill. Kalau ade tertunggak baru cut-off. Lulz
likkylooq
post Sep 18 2012, 09:27 AM

Getting Started
**
Junior Member
243 posts

Joined: Jan 2005


QUOTE(marcus_bread @ Sep 18 2012, 09:18 AM)
Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only.
*
no lah. celcom also BS.. i;ve been using celcom for like 6 years now.. still, they sent SMS about cutting off internet ,, and my current plan is the old plan wor..
nuclearbom
post Sep 18 2012, 09:30 AM

Getting Started
**
Junior Member
104 posts

Joined: Jan 2003


QUOTE(qingxing @ Sep 18 2012, 09:02 AM)
I feel like I just got cheated by DiGi. They secretly changed the terms of smart plan without giving notice in advance. I no longer allowed to use any data after reaching my monthly quota, which is not the case when I signed the agreement for 1 year. How many of you are using DiGi smart plan and face the same issue ?
*
same thing to me
Exiled_Gundam
post Sep 18 2012, 09:33 AM

On my way
****
Senior Member
550 posts

Joined: Jan 2007


QUOTE(emino @ Sep 18 2012, 09:27 AM)
Bukan cut off la. throttle. ini maknanya ko x settle outstanding bill. Kalau ade tertunggak baru cut-off. Lulz
*
In my case they really cut. Only around yesterday it's up again since new billing cycle started
TSqingxing
post Sep 18 2012, 09:37 AM

New Member
*
Newbie
1 posts

Joined: May 2011
From: Penang, Perak, KL


I called up customer service to ask why my internet is not working, and they explained that there are changes to the terms and conditions of DiGi Smart Plan. New rule is upon reaching quota the internet will be cut off. Not even 5kbps will be provided anymore. I can do nothing since I am tied up to the contract for another 6 month.
SUSMecha_frog
post Sep 18 2012, 09:38 AM

New Member
*
Junior Member
41 posts

Joined: Oct 2004
From: The Interweb


last month i reached 3GB quota and Digi did not cut off my 3G.

i just experienced a slow internet and that's all.
jonn zee
post Sep 18 2012, 09:39 AM

On my way
****
Senior Member
602 posts

Joined: Jul 2011


QUOTE(Exiled_Gundam @ Sep 18 2012, 09:08 AM)
Cut off.
*
fr my exp, i dont think they cut off, but they throttle down, so slow that no point using it.
GameSky
post Sep 18 2012, 09:39 AM

Nyancat too much
*******
Senior Member
6,381 posts

Joined: Jun 2005
From: meow meow
last time i'm on digi also kena cut off once i reached my quota =.=
TSqingxing
post Sep 18 2012, 09:40 AM

New Member
*
Newbie
1 posts

Joined: May 2011
From: Penang, Perak, KL


QUOTE(Mecha_frog @ Sep 18 2012, 09:38 AM)
last month i reached 3GB quota and Digi did not cut off my 3G.

i just experienced a slow internet and that's all.
*
Customer service told me that the new rules has been implemented only 7 days ago.
kidmad
post Sep 18 2012, 09:40 AM

Look at all my stars!!
*******
Senior Member
4,481 posts

Joined: Jul 2005
QUOTE(qingxing @ Sep 18 2012, 09:37 AM)
I called up customer service to ask why my internet is not working, and they explained that there are changes to the terms and conditions of DiGi Smart Plan. New rule is upon reaching quota the internet will be cut off. Not even 5kbps will be provided anymore. I can do nothing since I am tied up to the contract for another 6 month.
*
WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change?

Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue. hmm.gif
alabais
post Sep 18 2012, 09:44 AM

Regular
******
Senior Member
1,027 posts

Joined: Jan 2006
From: Kuala Lumpur


I guess if you feel cheated, you can complain online.

http://aduan.skmm.gov.my/

Good luck!
TSqingxing
post Sep 18 2012, 09:44 AM

New Member
*
Newbie
1 posts

Joined: May 2011
From: Penang, Perak, KL


QUOTE(kidmad @ Sep 18 2012, 09:40 AM)
WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change?

Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue.  hmm.gif
*
Yes, seriously. I signed up the smart plan 5 months ago and there are fine prints on throttled speed after exceeding quota. But it no longer work this way starting from 7 days ago.
acbc
post Sep 18 2012, 09:45 AM

Look at all my stars!!
*******
Senior Member
9,035 posts

Joined: Jan 2003
Same... on Smart Plan 48, they cut off once I hit 1GB. Now left 5% available usage before the 20th.
eugenecctan
post Sep 18 2012, 09:45 AM

Wee Wang Wang
******
Senior Member
1,058 posts

Joined: Nov 2009


QUOTE(kidmad @ Sep 18 2012, 09:40 AM)
WTH!? seriously? i just signed up for their 24 month contract during the internet sales. 5gb for RM63!!! The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb.. If i am not mistaken! now they change?

Anyway besides digi the cheapest would be umobile but my girlfriend is having problem with umobile. Her connection isn't really stable in most area and until today umobile have yet to settle her roaming issue.  hmm.gif
*
The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb???
5gb for RM63? Cheap... I am getting 3gb only for rm63..
ghoss
post Sep 18 2012, 09:48 AM

Enthusiast
*****
Senior Member
975 posts

Joined: Mar 2010
From: Penang


QUOTE(eugenecctan @ Sep 18 2012, 09:45 AM)
The fine print was 3gb and below throttle to 1xxkb 5gb throttle to 3xxkb???
5gb for RM63? Cheap... I am getting 3gb only for rm63..
*
5gb for RM63 if not mistaken it's after the auto-debit and other promo .

More like marketing gimmick to me
TSqingxing
post Sep 18 2012, 09:48 AM

New Member
*
Newbie
1 posts

Joined: May 2011
From: Penang, Perak, KL


QUOTE(alabais @ Sep 18 2012, 09:44 AM)
I guess if you feel cheated, you can complain online.

http://aduan.skmm.gov.my/

Good luck!
*
Not legally, more toward psychological contract breach. We trusted the company to provide service as agreed and not to change any significant contents which causes loss of benefits to customers. I always thought that DiGi is the pioneer in providing low cost and reliable service, and now they prove that I am wrong.
SUSMecha_frog
post Sep 18 2012, 09:49 AM

New Member
*
Junior Member
41 posts

Joined: Oct 2004
From: The Interweb


QUOTE(qingxing @ Sep 18 2012, 09:40 AM)
Customer service told me that the new rules has been implemented only 7 days ago.
*
hmm.. first with the constant network problem.

now they just change the terms and conditions without informing the customer.


uzary
post Sep 18 2012, 09:49 AM

J@ck da D0n
*******
Senior Member
3,149 posts

Joined: Mar 2007
From: Kuala Terengganu



QUOTE(marcus_bread @ Sep 18 2012, 09:18 AM)
Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only.
*
Dont think so, i subscribe data plan from celcom last year, oredy get the msg starting octobr the internet wil be cut off once u reach ur quota.
deep_hunter
post Sep 18 2012, 09:50 AM

Getting Started
**
Junior Member
282 posts

Joined: Jan 2009
I signup with digi coz they do not cut off ur data package...last time mms video call between principle n supplementary is free..dem digi becaming worst then maxis n celcom...
ghoss
post Sep 18 2012, 10:01 AM

Enthusiast
*****
Senior Member
975 posts

Joined: Mar 2010
From: Penang


QUOTE(deep_hunter @ Sep 18 2012, 09:50 AM)
I signup with digi coz they do not cut off ur data package...last time mms video call between principle n supplementary is free..dem digi becaming worst then maxis n celcom...
*
even last time they don't have limit for their calls/sms between sub-lines .

inb4 can't reach the limit anyway

6 Pages < 1 2 3 4 > » 
Bump Topic Add ReplyOptions New Topic
 

Change to:
| Lo-Fi Version
0.0187sec    0.35    5 queries    GZIP Disabled
Time is now: 26th November 2025 - 11:57 AM