Dissapointment with DiGi Smart Plan, DiGi changes Smart Plan Quota secretly..
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  Sep 18 2012, 09:02 AM, updated 14y ago
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#1
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Newbie
1 posts Joined: May 2011 From: Penang, Perak, KL  
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I feel like I just got cheated by DiGi. They secretly changed the terms of smart plan without giving notice in advance. I no longer allowed to use any data after reaching my monthly quota, which is not the case when I signed the agreement for 1 year. How many of you are using DiGi smart plan and face the same issue ?
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Sep 18 2012, 09:07 AM
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#2
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Junior Member
14 posts Joined: Oct 2011
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Wait? They cut off the data after reaching the quota or throttle the bandwidth?
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Sep 18 2012, 09:08 AM
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#3
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Senior Member
550 posts Joined: Jan 2007
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QUOTE(DavalPrestor @ Sep 18 2012, 09:07 AM) Wait? They cut off the data after reaching the quota or throttle the bandwidth? Cut off. |
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Sep 18 2012, 09:10 AM
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#4
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Senior Member
628 posts Joined: Mar 2009 From: Klang Valley
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Never happened to me
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Sep 18 2012, 09:11 AM
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#5
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Senior Member
1,058 posts Joined: Nov 2009
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Are u sure?
I knw they change soooooo many things. A few things that I have found out. 1) Used to get 25% discount on data plan after reach RM100 usage. Now changed to RM150. 2) Used to get RM5 monthly discount for auto debit, if you were to sign up for new card, you will only get RM5 for 6 months only.... |
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Sep 18 2012, 09:12 AM
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#6
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Junior Member
14 posts Joined: Oct 2011
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QUOTE(Exiled_Gundam @ Sep 18 2012, 09:08 AM) Cut off. I've never reached the quota so I can't comment on this issue.Will post updates once I seek feedback. |
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Sep 18 2012, 09:12 AM
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#7
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Senior Member
975 posts Joined: Mar 2010 From: Penang
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QUOTE(Exiled_Gundam @ Sep 18 2012, 09:08 AM) Cut off. DAFUQ ? I thought last time they throttle only ?Ini macam time to change liao lor ~~ even tho I don't reach the quota but what if suddenly reach  |
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Sep 18 2012, 09:14 AM
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#8
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Senior Member
975 posts Joined: Mar 2010 From: Penang
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QUOTE Q4. I sign up for DG Smart Plan™ after 15 August 2011. Is there a quota for the DG Smart Plan™? A4. Yes. There is monthly quota for each DG Smart Plan™. The options available are from as low as 1GB for DG Smart Plan™ 48, 3GB for DG Smart Plan™ 68 and 5GB for DG Smart Plan™ 88. Q5. What happens when I exceed my monthly quota? Will I be charged for extra usage? A5. No. You will not be charged extra if you exceed your monthly quota. However, your Internet speed will be throttled until the next billing cycle. From Digi FAQ wor |
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Sep 18 2012, 09:15 AM
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#9
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Junior Member
262 posts Joined: Sep 2008 From: Raju's heart
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they send me msg but did not cut off
you no bayar bill haa |
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Sep 18 2012, 09:15 AM
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Junior Member
14 posts Joined: Oct 2011
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QUOTE(ghoss @ Sep 18 2012, 09:14 AM) From Digi FAQ wor maybe they haven't update the faq lol.need more feedbacks here. |
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Sep 18 2012, 09:17 AM
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Senior Member
1,027 posts Joined: Jan 2006 From: Kuala Lumpur
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The last time I passed that quota, they throttled the speed for sure. But since I am no longer using Digi so I can't comment further.
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Sep 18 2012, 09:18 AM
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Junior Member
506 posts Joined: May 2010
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Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only.
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Sep 18 2012, 09:18 AM
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Senior Member
673 posts Joined: May 2008 From: City of Kittehs 
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Hah! I thought I was the only one.
Last month, they say I've exceeded my 3GB quota, "however you will continue to enjoy unlimited Internet usage at no extra charge" This month, they say I have used all my 3GB quota. To use more, please upgrade to mobile Internet 5GB at RM88 per month. SMS 5GB to 2000. WTF, this wasn't what I signed up for. |
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Sep 18 2012, 09:18 AM
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Staff
6,515 posts Joined: Jan 2003 From: Lowyat.net Malaysia Status: Perma Banned
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i think once u over quota, ur speed will be capped to 5kbps which is like erm.. macam takda internet
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Sep 18 2012, 09:19 AM
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Junior Member
262 posts Joined: Sep 2008 From: Raju's heart
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QUOTE(Ah WanG @ Sep 18 2012, 09:18 AM) i think once u over quota, ur speed will be capped to 5kbps which is like erm.. macam takda internet i no slow also oo maybe havent kena |
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Sep 18 2012, 09:20 AM
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Senior Member
550 posts Joined: Jan 2007
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QUOTE(FidelisGVR @ Sep 18 2012, 09:18 AM) Hah! I thought I was the only one. Ya I received this also (tho mine they asked to upgrade to 3GB since i'm on the cheapest plan). After that, even google also cannot open.Last month, they say I've exceeded my 3GB quota, "however you will continue to enjoy unlimited Internet usage at no extra charge" This month, they say I have used all my 3GB quota. To use more, please upgrade to mobile Internet 5GB at RM88 per month. SMS 5GB to 2000. WTF, this wasn't what I signed up for. |
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Sep 18 2012, 09:21 AM
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Junior Member
227 posts Joined: Apr 2008 
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that's i'm using maxis even they rip-off me
 digi is.. sux.. |
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Sep 18 2012, 09:22 AM
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Junior Member
114 posts Joined: Apr 2010 From: ？？？？
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if this is true, straight away cancel it
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Sep 18 2012, 09:24 AM
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Senior Member
1,058 posts Joined: Nov 2009
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QUOTE(Exiled_Gundam @ Sep 18 2012, 09:20 AM) Ya I received this also (tho mine they asked to upgrade to 3GB since i'm on the cheapest plan). After that, even google also cannot open. f***, we all write letter to complain about this. And stated if problem proceed. Please cancel my data package immediately once contract end. |
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Sep 18 2012, 09:25 AM
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Senior Member
5,197 posts Joined: Jan 2003 From: Muor....
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QUOTE(marcus_bread @ Sep 18 2012, 09:18 AM) Celcom ady come out new postpaid plan few mths ago where once reach quota they wil cut off straight away. if u wan data just subscribe another 1gb or more at additional cost. so i think Digi is doing this way too... but for Celcom user, this new plan only applicable to new user who sign up few mths back when they launch this new plan, for those sign up before the change still get data after quota with throttle only. izzit for the celcom first package? im still on exec package and still throttle whn reach limit, no cutoff.. |
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