hmm.... Today Maxis and TM contractor came for installation. Since 3pm until now, Internet is working fine but phone is not working. At the end, they leave and need to schedule another appointment. Sigh.....

Anyone faced the same problem before?

VOIP is secondary to me. If can use then it's a plus point. Right now I'm looking at Asus RT-N66U as the replacement. I've been using Maxis not even a month the Thomson router already giving headache twice. I just reboot the router and all settings was gone. It's a good thing that I've saved the user.ini but need to reset the router so it can detect even the ethernet connection. Really bengang la with this Thomson.

We all having the similar problem, but Maxis don't listen!

All these local ISPs tend to use cheap routers to supply to their customer. I see Thomson have higher range products which are used by likes of PCCW etc. I've checked with engineers of TM and Maxis, their procurement budgets looks at routers in the range of RM100++. What do you expect to get at this price? Crappy stuff of course..

At the end of the day, users need to fork a couple hundred RMs to get better user experience. I don't blame the vendors, I blame the ISPs to even cut cost for an important device even though they are charging premium price for Internet speeds which are not comparable to even our neighboring countries.

so nowday which model only can support all in one router solution for totally replacement option for thomson? only asus ?

148 is in ringgit dude, how much premium are we talking about when fiber equipment are brought in paying USD?

I acknowledge USD is the standard, so every ISP (local or neighboring country) is dealing in USD, then why the difference is service and equipment quality and package pricing between our local ISPs and neighboring country ISPs?

Let's take Starhub for example, consider them 2nd position ISP in SG. Fibre broadband 100Mbps is about 50SGD. That is still cheaper compared to Maxis 10Mbps even after conversion to RM. If they too buy fibre equipments in USD, why they are able to provide better packages, services and equipment at cheaper price?


This post has been edited by gogetter83: Feb 27 2013, 11:29 AM

lower price, not cheaper price

thanks for that, yes, lower price

if im not mistaken, the modem provided by TM is life time warranty

and the thompsom router by maxis is 1 year warranty.

By this May i will change it to a high end one.

Did you compare their density and penetration? So US 40mbps also charge $65.99, should they also complaint?
Maxis of course is not perfect, but saying RM148 is a premium just make no sense.

Yes, that's also my concern for the 1 year warranty of thompson router.
And according to the website, the router costs rm4-500!!
I will definately change it for a better one.

can anyone help with my question? all these instructions/talk are about using own router, setting VLAN etc.. with certain Huawei Modem. but my modem is the newer huawei hg850a.
my question is, is it possible to connect that modem directly to my laptop without using any router, do something to dial it ? I will use my own laptop as router using windows 2003 server

if it's not possible, which router (with exact model) is the easiest to use with this huawei modem ?

thomsonn router is an abomination

This guide will be your saver :

http://forum.lowyat.net/topic/2710206

syk, thanks so much ! must belanja u !

yeah, that's what maxis price is to the customer. I've had that conversation with TM product management guys and had the pleasure to know an executive from HOME in Maxis. Their purchase price for RG is USD 40-50. Yet the advertised price to customer by Maxis is Rm400-500.

TM modem belongs to ISP (which I understand belongs to TM regardless UniFi or Maxis Home), they'll take it back upon termination, so I guess it goes without saying lifetime warranty.

RG and Dect phone belongs to customer, so TM or Maxis applies warranty to it which is the standard 1 year (TM does the same for their Dlink, or L7). No surprise there, from the days of Streamyx, the same warranty clause applied on the supplied aztech, innacomm, riger modems.

This post has been edited by gogetter83: Feb 27 2013, 06:22 PM

The word 'premium' is subjective I guess. What is premium to me might not be premium to others (such as your good self). Therefore, to justify paying RM148, I expect reliable service in return (better equipments, better customer service, better reliability that together would provide a positive user experience). That makes perfect sense to me.

This post has been edited by gogetter83: Feb 27 2013, 06:30 PM

Please add me in the owner list
They just changed a new modem for me, the old always got disconnection issue and weak wifi signal, everyday need to restart a few times. :S, Hope that the new 1 will perform better.

Dear forumers,

Please help to participate in below poll to help new users out there to make a choice Thanks!

http://forum.lowyat.net/topic/2716421