mine was distrupt at 11pm++ on thursday night..called at 12am (friday), & issue resolve at 8pm (friday)
they reset the port while they instruct the modem & thompson were switched off
y dont you switch off both, n swith on back 1 at a time...
1st the modem..after all the lights are up, then switch on the thompson

so the standard price for extra cabling is rm10/meter is it?

have been tested..........

I've tried that a zillion times but still no luck.sleep late last nite just to troubleshoot it by myself and thats y i'm at work today.anyway the default password for XXXX@home.maxis.my is still XXXX1 ?

rm50 per 5m..
they dont count rm10 per m..
hahaha..
that is how they make money..
if u want 3m, they give u 5m..
if u want 6m, they give u 10m

then it must be the port outside..

yup..still that password..

Me too. From 8pm to 11pm

hmmm, after 1 night of light use, internet died on me once and require a reboot on the equipments

did some simple test on the thomson router and i'll say its wifi connection maybe the main issue that cause people to complain.

i did pingtest on a laptop which is about 8 feet away from the thomson(wifi signal is good), i repeatedly get D and F grade for my internet connection. However, speedtest results says that bandwidth is there about 9-10Mb

then i move the laptop to 2 feet from the thomson, repeated the test and get A grade for the connection. Speedtest results is similar like above.

in summary, the wifi is useable and it doesn't affect your download speed much if you still in good signal range. BUT, it does affect alot on ping response, jittery, packet lost which is pretty bad considering 2 ft vs 8 ft which is not that far apart.

really hope some manufacturer will come up with a better router replacement.

oh ya btw, LAN have no such issues on thomson

Yes. No dash. And 603 infront.

ok fair enough. have to nego undertable with the installers then

how to make free IDD call to SG?
do we need to enter special code before the number?
and is IDD inclusive both fixed and mobile line?

Haha sama sama kena con I noticed there's heat issue with the stupid Thomson router, so I'll put one small fan above to overcome it. And the signal is quite weak when I'm at first floor. So I put my old wireless router then boost tr signal to full bar so far speed was great and no problem.

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Added on July 10, 2012, 12:30 pmTry different wifi Chanel. I got different speed with different wifi channel. Max can goes up to 18mbps speed

This post has been edited by jasondell: Jul 10 2012, 12:30 PM

LAN no problem..I connect all the PCs n laptops in the house with LAN..
but wifi is XXX...


they sure cn nego 1..
paid rm70 for the price of rm100..
save rm30

trying to put additional AP..but how to configure it?

What the worst that i believe using thomson router is weakness coverage connection..
If i'm in my car park in my garage, no coverage..
But go outside frm the car, then they have coverage...

When i'm ask this matter to maxis techician, they said thomson router is the bes router that they ever have... Less prob due to hardware problem maybe i guess...

Got it installed yday. Speed has been consistently good at above 12mbps. Ping times acceptable usually in the tens.

Both tm and Maxis contractors were early

This post has been edited by kuntakinte: Jul 10 2012, 03:21 PM

Hey ! a new maxis FTTH user here!!!


by the way...I couldnt connect to the internet since this morning =(
Ethernet and internet no light

Just call the call center and check with them.

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Added on July 10, 2012, 3:58 pmI'm the maxis 10 mb fiber user as well.

This post has been edited by yhkho: Jul 10 2012, 03:58 PM

mine always DC, I guess it's the router's fault, need to change to other modem, any suggestion?

wifi reception better after switched from channel 8 to 11.. but still got internet disconnectionsss...
DDL surely fail...

anyway, i got charged RM250 as well... non standard on landed property...
my backyard telephone hole was cemented due to renovation done...

Just finish installation. Maxis guy was early and TM was on time.
Speed is great.





Some info: Speedtest is on maxis server.

This post has been edited by layzieboy: Jul 10 2012, 04:40 PM

I guess this is the must test. Please copy it to post #1.
Goto to the furthest point in your house away from thomson router and test the wifi signal using your wifi mobile phone.