I am not complaining against a specific forumer, but against a whole game store... I'm not sure if this is where I should post but it is a helpdesk so I figured why not, since I do need advice if there's anything I can do or if I should just treat this as a lost case. If I'm doing this wrong, mods feel free to move/remove this thread...

For the TLDR people, a short version of the story: Playtime Electronics (Bangsar Shopping Centre) is pretty much being indifferent towards my case, bought a PS3 from them, PS3 broke down after 3 months, sent it in for warranty services, absolutely NO contact for almost two years, suddenly they say "PS3 is disposed already lol". Yes, that's pretty much their attitude.

Long story:

So I was surveying the Games subforum for the best PS3 deal around August 2010. It didn't take me long to find a thread with a representative from playtime giving quite a good deal for White, slim 160gb ps3 for RM1130. I immediately made a deal and proceeded to the shop to purchase not long after. At first things were good, but after three months (November) the PS3 decided to die on me for no apparent reason. So I sent it in to the shop again, they said they would send it to Sony Singapore for warranty claim. I asked how long would it take expecting a month at most, and one of the guys simply said they can't really know, there's been a customer who had to wait a year for their PS3 and they have had a mouthful from that customer for taking so long. Having heard that, I decided that I should just wait patiently for it for now. As per usual, they gave a receipt, asked for my number to which I gave two, mine and my mother's just in case.

Skip to almost a year later, some time around June 2011 IIRC, went to the shop again and asked if my PS3's done. They checked it and said no it's not done yet so I was like seriously? 8 months? What could be taking so long? Then I just told myself to just wait a bit more, went off to buy an XBOX at this point since I've got 3 months with nothing to do until September. Come august, I PM'ed playtime's representative here asking about it again, and he said still pending from Sony Singapore... Sony singapore taking their sweet time blablabla.. I still have the PM even now.. He said that once he has any news he'll contact me ASAP.

And skip to almost a year later again, I PM'ed him again March this year, asking the same thing. I even scanned my receipt to present it to them here. He said he'll check with his boss/technician and get back to me later, which he never did. After 3 days, I asked him again what's up? And never got a reply.

Finally last week I went to the shop with the receipt and they're saying "lol this isn't our receipt. but we'll check anyway." apparently because they've changed their receipt design now. They asked me for my number and said they would contact me within 3 days, which they never did again. So I went again yesterday and had to face the news that "lol your ps3 has been disposed". The guy showed me this T&C thing that apparently if they hold a console for more than 6 months they have the right to dispose it since they dont have the space to store it. The thing is, I saw that those T&C things are only applicable after October 2011, if memory serves right, which doesn't apply to me since I sent it in way before. After a short outburst by my mother and I due to their total lack of concern (they were like "there's nothing we can do". "already referred to boss, nothing can do" bla bla bla) I had to leave the shop before I get way too emotional. The worst thing to me was we didn't even get an apology, well we did if you would consider a condescending, sarcastic "maaf ye, jangan marah ye" (which was said as we left the shop) as an apology.

So my question is, at this point, what can I do? I know this shop is rather reputable and many LYNners would vouch for it and this small plea from one person would perhaps have no effect whatsoever on their attitude, but seriously, what am I to do? I pretty much got ripped off of RM1k, it may not seem like a big deal but as a student, that's a pretty huge amount to me... Is there anything I can do or should I just treat this as a lost case and move on?

I've always found it ironic how the customer is always right, but almost always loses...

Edit: Just remembered something, I guess somewhere along the way, or all the way along the way (I'd think it's the latter) someone didn't do their job right as the guy yesterday said they didn't even have my PS3 registered in their database or whatever.

This post has been edited by Greenmon: Jun 26 2012, 03:20 AM

hmm ... you only checked the status after 1 year ? seriously ?

well, if you have the receipt and stuff, log a case with http://www.nccc.org.my/v2/

^Trust me, I'm not really much of a patient man, but having heard "it might take a year" from one of the workers himself, I just convinced myself that it would be simply be a futility, much less a waste of time to be persistent and ask them every week or something, to which it really would be considering how they said it was still not done after 8 months. Thanks for the suggestion.

Why didnt u send directly to Sony??

If i were u, if i cant send to Sony myself, i would call them every month atleast twice to check.

Yeah, I guess those were some of the many mistakes I made, I guess I needed to be more persistent... But really, I had to go off to the UK September last year to further my studies and my only option to contact them pretty much was through here, which wasn't really that reliable. I was resting assured that they would contact my mother though if the PS3 was back and safe in their hands.

As for why I didn't send it myself, I didn't want to take the trouble of sending it all the way to sony singapore (as it is a singaporean set) seeing as they said they can do it themselves FOC. Again, it was my mistake too, should've just sent it myself, or should've just bought a Malaysian set.

It's times like this I wish time travel was possible. I jest, I jest.

Let me stated my opinion on this case..

If I no mistaken, the terms "if they hold a console for more than 6 months they have the right to dispose it" only applied to console that they are repair and return ady but tat owner did not pick up it from the store.. for more than 6 months. But in your case as I read its u got come back to ask them and they say not ready yet tats why they not returned to u.. .

Anyway, if they using tat term and conditions, pls ask them to check their records where is proof that they dispoed your PSP... can't simply say "oh sorry dispose liao" then no nd responsible... even if they disposed any console, sure hv the records of it been disposed.. to protect themselv legally.. might worth to check this out if can..

At the end of the day i think best solution is report to NCCC via tat website link given by the other forumer. If the shop continue not corperate

I agree on the highlighted statements. By right,that terms supposed to be used on those items/consoles that were repaired or were not repaired but already informed to the customer and they(the customer) didn't give a reply for more than 6 months. Replying you with "PS3 is disposed already lol" after you waited so long is unacceptable.

dispose or sell it out to others?

wowwww...
it's my first time heard that warranty claim take 1 year
have you PM the shop "representative" regarding your topic here???
and better yet...
put the company detail here so in the future people will aware of how unethical this shop handle warranty...

p/s:
i always wonder when any product such as mobile phone or game console that the shop sold claim to be SG set...
did they truly send it to authorise company in singapore???
or they just fix it "in house" ???

+1

Dont let them go. Fight for it man.

What nonsense!

Since when does a warranty take up to 1 year? Even for 1 month people are already complaining, whereas this is for a year.

If warranty is going to take 1 year, why would a company issue a year warranty with the product then?

This is clearly a scam case. Report to the tribunal of consumers and make a police report against them.

They did this to you, there is no telling how many more they have / will dupe.

Thanks for all the replies and positive feedbacks, I didn't expect too much support honestly 'cause I know a lot of people like this store and whoever manages it, judging from some older threads where a lot of people seem to vouch for this guy when there was some sort of misunderstanding I didn't look too deep into.

Anyway, as one of you suggested, I'll refer the "representative" to this thread and see if something can be done. If not, I'll do what most of you suggested and log a case in hopes that something can actually be done.

complaint bro, complaint..tribunal or anything.

What.............
send a repair for one year
and simply dispose
playtime is a huge game shop, now we can call playtingtong
p/s:tim wong please respond

Juz fyi my frd claimed warranty fr sony sg before.

1 day post to johor supplier>johor supplier go to sg when he is free/need restock(1-2 weeks)>wait ard 1 mth>return to johor supplier>1 day pos back

Total takes 1-3 mths max only.
Total fee involve: rm20 to pos, rm50 runner fee, rm20 pos back: total rm100+-
In my opinion paid service is better (n is a more common term among all shops)

To be honest.. For my opinion , is been two years ago and like I believe does have terms n condition for how long for the unit is ready to be pick up from the shop. Simple question , do you remember what does actually happen one to two years back? I do believe in customer rights. But still as mention above , after one to two years you bring this up to claim from the shop. It sounds pretty ridiculous for me, no one actually knows if anyone or someone does pick the machine from them . Even if you repair a handphone or whatever electrical appliance today , I believe after one month of repair if the customer doesn't pick it up. They will not responsible for any of that as well. anyone agree with me?

no.
customer left phone number. after repair was done should call the customer.

do u even read the what ts post up there my friend. Ts went overseas , are you trolling me here? Lol

you shud post the selling thread here and inform the sellers to come here and clarify things.

they may not be scamming on you but this is zero responsibility and ridiculous attitude.

^Yeah, to be completely honest it's not really a scam, just really bad service IMHO.

That's what I figured, Sony is a huge multinational company, their customer service can't be THAT bad now can it? Moreover, it's Singaporean, I've pretty much only heard good things about singaporean service, much like the western parts, reliable and responsible.

He's not trolling you dear, nor is anyone else here. It wasn't really emphasised but I did say that I had hoped that they would contact my mother for when I went overseas, as for things like this I always, always give at least two phone numbers, mine and either of my parents (usually my mother) just in case, considering that I usually stay up nights and sleep through the day and never really pick up morning calls. And trust me, they never really did attempt to make calls with either of us throughout these two years.

Have you PM the so called representative person to come over and explain?


If you think it is a waste of time just go straight to the tribunal court.

I agreed jay777 replies, I support u log this case to http://www.nccc.org.my/v2/
U have the right to get back what u suppose to have from this shop!

This post has been edited by skydrake: Jun 27 2012, 02:10 PM

I already PM'ed the "representative" (rocket_jet), no replies whatsoever. It doesn't seem that he (or they) want to bother with this case anymore.

Anyway, another fellow forumer who'd like to remain anonymous PM'ed me expressing a similar experience back then, he did get his PS3 back though it took some "complaining" to actually have the workers look for it (they initially said that it has been disposed ==)

I guess I'll log this case to the NCCC thing. Thanks for the responses so far guys.

His reply towards my pm.

What a load of bull. Now I feel the need to attach our entire conversation throughout the two years through PM right here on LYN. Do check it out.

It "seems" it has been "redeemed"? What a vague connotation. They themselves said that they would have a "collected" brand stamped on receipts for collected consoles. I'd imagine that they would take and keep/get rid of the receipt once consoles are returned though. But nope, I still have the "invalid" receipt, still pretty much in the same condition as when it was handed to me, except with the inevitable kedut2 after two years of course. It's really unbelievable how they claim the receipt to be invalid; even hinting that it's not theirs when their stamp is clearly visible there. In case someone brings it up, yes there are no phone numbers on the receipt I have, but I remember writing the phone numbers and my name on a plain paper which they kept together with the PS3, and handed me this receipt instead.

And now what bull is he spewing? As far as their records go the console has been sent back to them 2 years ago? When barely 11 months ago (note the date from the PM: Aug 6 2011) they claim that it's still pending from Sony Singapore? Such incompetence.

Regarding the other person with a similar experience, apparently he's also received the same excuses from them "will call you back lol" but never really get a call back. Everytime have to go to the shop to check for himself. It's disappointing, really, it's a nice shop in a nice place, but they can't even live up to their tagline "not cheap not fast but will be reliable lol". Yes. Very, very reliable.

Anyhow, thanks for the effort Apis_LuaLua, sorry a mod got dragged into this, but I did PM him and never got responses, didn't even bother to reply here, need a mod PM baru mau reply... Sigh.


Attached thumbnail(s)

Woww.. Surely they cant run away with all these evidences!
I believe they r shocked when they see all these.
Good luck TS.

Hi handsome,

Before we start one need to clear that below were our official receipt:


Its a pity to see a very long await for your set, year 2010 dated is a very long date indeed and one thing we can say there were quite no. of staff handling your cases previously. but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer.

As per mention earlier for your case there is nothing we can can do as the receipt you'd bring has point us to nothing, further more its not from our current shop, we currently has no point what so ever to trace except for the serial data that we only had for confirming your set that has been fixed on our list.

As in reliable you can ask any other forumer for this pass two years ever since we took over have any problem like this occur? of course customer comes 1st.. we will try our best to please our customer.. but the problem now is that we tried to look and check everywhere for your console and cannot be found, but in our track list that ur console has been returned to us in fixed condition.. the only way is that its has been redeemed by customer itself, or else it will still be here. just so u know we dont sell 2nd hand console or anything like that, so there's no way we could have sold it away. its our mistake last time cuz our shop system is not as good as currently that we cant get to track down everything, but now we can trace back and check everything thru our new system. thats the reliability that we can provide to our customer now. In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.. one more thing the track list of your claim set were even imprint on one of the last invoice from the old shop to be precise. Even thou after we take over, we still manage to trace it back your set.

Thank for your time reading~

its still ridiculous.

i own a shop.

customer RMA PS3 so i give a receipt design A (even with a shop stamp).

so my business got bigger, i move to another shop/expand the shop/ or sell it to someone.

we are so commercialized now with a brand new team, so i change my receipt to design B.

customer with receipt A comes in, i simply say no, because we used design B now.

the heck, i can easily make money like this!

how can you change your receipt design without informing customers with receipt A that the receipt is gonna be invalid?

the least you can do is to call them and update/change the receipt.

This post has been edited by shahru98: Jun 29 2012, 09:28 PM

+1.. agreed with you...

'Kids today have a different design birth certificate than their father and mother... so that mean, father and mother is no longer Malaysian.'

This post has been edited by nordingh: Jun 30 2012, 01:03 AM

Shop says cannot find the unit. Item already more than 2 years. So ASSUME customer already collected. Do you have proof that customer already collected? Signature from customer to proof, ada? If don't have then customer can say haven't collect even if he already collected. Cause you have no proof. I suggest TS bring this case to tribunal.

So weird.

Representative said it was still in 'service' status back in August 2011 whereby they were able 'track' it regardless the receipt is old or new.

Now suddenly the unit is gone and unable to trace it because the receipt is old?

rocket_jet, were you trying to buy more time back then to simply blush TS off last year thinking that he would just forget about it soon for he was not being pushy enough on this case? Just got me thinking.

This post has been edited by cutiesbaby312: Jun 30 2012, 02:18 AM

Woww.. thanks for teaching me a new way to earn money.

Hmm.. i think i will start off with a normal receipt 1st, when i hv collected enuf orders, i will tell my customers that we hv changed our system as well as the receipt, so i am not responsible to any customers who are holding the old receipt

...

...

...

...

...

...

...

...

...

...

...

Damn ridiculous reason!



Pls admit your mistaken and refund some money to TS. It will definitely save your long-built reputation which worths more than merely a few hundreds.

You are here for long-term business aren't you?

This post has been edited by irise.ufall: Jun 30 2012, 09:32 AM

do you have any proof that he have redeemed the console? just because you cant find the console doesnt mean customer have redeemed it ok? there is possibilities that your people lost/misplaced the console or stolen.

This post has been edited by xtreme~~: Jun 30 2012, 10:04 AM

A reputable shop sank so low, what a disgrace.

yup...as mention by some forummer here...
where's your proof of customer already redeemed it??
so your whole system isn't PERFECT yet...
despite your changing your shop receipt design..

p/s:
and please TRY HARDER!!
and please do convert this complaint/problem to your big boss

This post has been edited by budakdegilz: Jun 30 2012, 06:35 PM

TS has a strong winning case here. I would strongly suggest the support from the tribunal.

http://ttpm.kpdnkk.gov.my/portal/index.php

I do agree that this is ridiculous. Even if shop change design of their receipt...that old receipt should still be valid.

You and your whole new staff took over doesnt mean you can ignore all previous customer. and do u mean your lyn nick now also u took over from previous team?

And to TS, dont delay, take action asap.

This post has been edited by Apis_LuaLua: Jul 3 2012, 01:40 AM

How much is a stamp cost these days? and a official reciept book? And anyone above me have a shop , please give me some details so that i could bring some receipts with your company stamp and claim some free products from you guys...

A few wannabe's on top who mention the Seller are not responsible for those matters, please step up and proof what you guys mention by not responsible for thier action?

IF ANYONE of you were in TS position , Will you just leave your console in a shop to repair it for TWO YEARS without asking your friends/family to check what's the status in progress of the repairs? Isn't sound even more ridiculous?

funny...if ur item is under official warranty, y did u go straight to sony sc instead of through an agent(shop)?

and y did they need to send it back to singapore? my guess is u got a grey set...

Not responsible by not contacting the customer when the console has been fixed. It's the shop's responsibility to contact the customer when it's done, not the customer to contact the shop every week to check.

Regarding the receipt, the shop representative said him/herself that they checked in their system that the customers's PS3 has already been fixed long ago. So any argument that the customer only wanted free stuff and made fake receipt is invalid now.

On behavioral note, why would their representative proceed to check in their system if they had claimed that the receipt is not theirs? It is a conflicting act.

If you own a shop and someone presents a receipt that is not of your shop, you would not even bothered to check in the system, let alone move to the back of house to check on the stock, because you know it is not your receipt! On the other hand, if you had changed the design of the receipt, your 1st reaction to confirming it would be to take a look at the receipt and check if it bears the shop’s name and if it does, you would proceed to check on the case but what you would not do is to say that the receipt is not yours.

You get what I am trying to point out?

My advice: Lodge a report to the NCCC. It is your money. It is your console. It is your choice.

This thread reminds me of my xbox as well. xbox had died on me last time, bought from a reputable shop in LYN as well. As system was modded, warranty was not valid anymore so I read about playtime and they said bring in the box for them to take a look.

give receipt, called every 2 weeks, said not fixed yet. After 6 months, told us can't be fixed and when i went to collect the unit for scrap to sell in LYN, they have already disposed it outwith calling. This is very unethical. It's the workers i suspect. might be repairing it behind the bosses back and sold to other members and told us it's disposed after playing the dragging game.

Omg, how can they dispose ur console without ur consent!
I think they r really too much oledi!

---

Added on July 6, 2012, 3:46 pmedited

This post has been edited by irise.ufall: Jul 7 2012, 09:48 AM

Any updates?

this is more than responsibilities now...its on the edge of scamming

Why SG set not come with official warranty from Sony SG?

1st of all he did contact the shop within 1 year but the shop say it still not ready (it is already a bullshit story)
2nd of all if they say they took over the shop, they them self need to know who is the previous customer as well and follow up

the most important in business is after service unless ur trying to earn 1 time per customer

he got SG set so he need claim in Singapore

sigh so irresponsible. thank you for letting us know. wish u settle it asap.

Extremely irresponsible.
TS go fight for it,don't just leave it there like that and let people do this to other people too.
Wow..eventually TS you have real patience >_< if me i rage already...1 day call at least once

Seems like Ts's not the only case here. This store is on my blacklist now,at least on considering to send my faulty unit for them repairing.

In my opinion if you're in business on providing repairing service , there's no way an ethical store can just dispose unrepairable unit without the customer's consent or at least notification before doing so. Giving an excuse of 'no response from customer',but did the shop have proof that they have called the customer? No one knows except themselves

Any update on this case?

bought kinect from playtime
they didnt give receipt until i ask for it
lucky kinect got no prob n also mod my xbox so far no prob.. but that might be the last since bangsar quite far

but at that time got mat salleh buy ps3 move n looks like in a rush and didnt receive any receipt -.-

n i thought playtime has 2 lyn id.. old ID already banned or something .. rocketjet was the new id if im not mistaken la.
buying games is ok i think but console.. goto other shops

He asked his mom to track the progress. He gave the shop HIS number and also his MOTHER'S. So he went to UK so it might be hard to call him. But the shop could call his mother, no?

Topic shared at my facebook...

TS any update??

report to Tribunal asap.. hate these kind of shop... making money but still want to con their customers..

hunt them down


PS. if wanna buy game console look for Heavyarm

TS, updates please... this kind of irresponsible shop must be vaporized from this earth. Doesnt matter if new mgmt took over, previous customer dealings must be honored. No excuses. Sue them for emotional distress if you have to.

im having the same problem of sending my Vita for warranty claim to playtime after 3 months still no respond at all, i will provide more info of claim invoice sms that Tim have given me for proof.

this is full of bullshit

i was feel disspointed from what he mention customer comes 1st... let me get bck home and show some of his sms that is try to threat me.... for not report scam or consumers rights over them!

---

Added on November 21, 2012, 3:15 pmnow when i check back the whole thread it seems this is what happen to me now, i hope mod please stop their thread until they show up and verified all the things here, to prevent more other ppl get scam by them.

This post has been edited by cwl_ykh: Nov 21 2012, 03:15 PM

I am so angry with this shop after reading this thread.. hope TS all the best to redeem his right.

feel sad and angry for you bro,

such a store, never let them go,

fight for it

what is status of this case? lucky i didn't buy from playtime

man this is really bad.... n not the only case.... seems to be disputes all over LYN.... i wonder whats the outcome coz got one forumer who has resolved his problem.... any news on yours?

Sony wont fix the ps3 but they can only do is replace whole mobo or other parts replacement instead .

After reading the thread, this is more serious case compare to PSV RMA case.
Over a year!!!??? and the PS3 dissapear? This is totally absurb!
A receipt kept for 2 years and try to claim back the warranty and getting this kind of reply :

"but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer."

"In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.."

1. Is PLAYTIME the same company 2 years ago?
Since old receipts is not acceptable, so any buyer from in the past 2 years is not your customer,
because they all have old receipt. Any old buyer from PLAYTIME please show your old receipt with the company cop, as evidence.

2. Cannot blame anyone?
So buyer should be the blame becuase he had the old receipt for 2 years?

Please report to consumer association and get some forumer with lawyer background to help you out.

This post has been edited by karising: Dec 1 2012, 08:12 AM

Reading this thread, I am not surprised of such unscrupulous practice by said vendor.

Here is my opinion (if too long skip to conclusion) which is just an opinion:
Firstly, both parties had agreed before hand that it should take about a year for the item to be fixed. Therefore, the party that had promise to undertake such action should be able to fulfill such request unless the party undertaking such action(seller) has informed the other party(buyer) that the seller might not be able to fulfill such request within the allotted time and that the buyer had consented to the extra time taken. Such was not mentioned, and therefore, there seem to be a breach of contract action.

Regarding the issue of old receipt and that the receipt was not acceptable as there is a change of logo/company name or any change is not really acceptable. One does not absolve his or her liability. To illustrate this issue I would give an example:

Student A rents a house from B. B then decides to sell the house to C. Since A is in contract with B for rent/lease/tenancy agreement and B is not the owner of the house anymore, so what should happen to A? The answer to this is that, when C buys a house from B, he has agreed and consented to any burden that the house is charged with. Therefore, C had taken over the tenancy agreement from B and therefore, A & C should now be in the said agreement.

Other examples, house that has been charged/mortgaged.

They cannot shift the blame to old staff members who are no longer working simply because of the term called vicarious liability. The vendor have to prove that the old staff action is not under their control which is not easy.

I concur that a lot of things can happen within two years, but the statute of limitation for civil cases is six years (general rule).

Conclusion:
Vendor/seller cannot simply absolve liability. They should at the very least replace your item.

This post has been edited by Buttlord: Dec 3 2012, 03:01 PM

no more playtime....

what a poor sloppy excuse for a business

without proof, everyone can say you sold the console as second hand

you dont take signature when customer collect? what you mean 'assume to be collected'?

Listen to yourselves lah buffoons, incompetent retail workers with haram money.

macam lah your boss takde shop lain, biasa that type of people got many businesses

bring original receipt still having doubts pulak, baik x perlu receipt macam tu

thieves and liars - Playtime electronics


This post has been edited by zamanjaafar: Dec 5 2012, 08:21 PM

Hello guys, I'd like to apologize because it seems that I have abandoned this thread but I have to admit that I have pretty much abandoned all hope that justice will be served on these playtime guys involved with my case.

If you've read this thread in its entirety then you are probably aware that I am not in Malaysia, hence the reason why I haven't logged into lyn for so long, and life has been quite hectic in university so far, courseworks for a 2nd year undergrad isn't a joke... Anyway, not to drift off topic, a lot of you suggested that I report this case to the tribunal or something but I didn't really see that as a possibility back then when I was still in Malaysia because my holidays were coming to an end and I had to come back here for university soon. The soonest I can do anything about this would be next june when my summer break starts but by then I imagine it would already have been too long to do anything, so to be honest I've almost given up all hope on this case.

However, I'd like to mention cwl_ykh's REALLY similar case (pointed out to me by another forumer, and kelvin's own post in this thread), except the fact that he was dealing with the boss himself, and that he was much, much more persistent than me. I guess that helped a lot in him retrieving his vita back. Kelvin presented his conversations with playtime's tim in his own thread, and you can see a really similar pattern with my own case. Unreplied texts (PMs in my case), the same excuse ("the problem lies with sony lol") and how they kept delaying things, check next week, check next month etc2. I think kelvin's case is much stronger than mine because it was really recent, this year still and hence could be solved without them giving shitty excuses like "not our receipt lol! suda tukar staff lol!" so I'm glad that it turned out fine for kelvin in the end.

Having said that, I'd just like to advise people that with all the things I have shown in my thread, and what kelvin also showed (the boss himself calling his customer an *******, despite the customer being really polite when asking? seriously?) it's not that hard to justify that playtime has a hierarchy of unethical workers currently, so please guys, there are plenty other gaming shops in malaysia with much much nicer staffs (I've had pleasant experiences with some of them) so to avoid problems like this, think carefully before you buy. Go for retailers with an actual reputation and superb after-sales service.

That's all I'd like to say for now, thank you for all the support so far.

Greenmon,


It is quite sad knowing that you have abandon any hope on recovering your ps3, but I would say that the best choice at the moment since you need to focus on your undergraduate study and also you are currently not in Malaysia.
But rest assured that the lowyat community will not forget what has happened between you and playtime. Thanks to you that we know the "accident" happen to bro cwl_ykh is not an isolated cases but rather is due to the bad attitude/selfishness of the Playtime Staff.

Once again I would like to thank you for sharing your experience with Playtime, it may prevent future cases from repeating again to other gamers.

All the best in your future studies.

This kind of practice is totally unacceptable. It might even be just an tip of an iceberg for similar case involving Playtime.

Some other conned buyers who are non forumner might not even have a place to voice out their complain against Playtime.

This post has been edited by xphossis: Dec 31 2012, 11:14 AM

sir, r u a lawyer? must be

(My 2 cents) If somehow any new comers interested to know the case, after reading the 1st Post, straight away jump to Post #25 and take a closer look on Pic No 5 - 7, you will see someone is trying to twist & turn to all of us on Post #27. After TS showed the receipt thru PM, his action was so weird after TS presented the receipt (he not even mentioned that's not their receipt).

To share my experience, this guy is not trustable cause I tried so hard last time to deal with him when I'm still a games seller (Year 2010), there's one time all sellers come together to discuss about the price throw among each other, during that time, Me, Game On, Playzone, Heavyarm, Playtime, Heroes Tavern & some others discuss over MSN to solve the case, where by no throwing price among each other, then Playzone represented all of us to discuss with Pbbseller, and he also agreed to the agreement, and you know what happen next day?

Playtime start throwing price, I quickly question him (Rocketjet) why he broke the promise, his answer was, "His boss ask him to do so", & I can't do a damn thing & I felt so sorry to all others. Then I quit after this case happen.

SORRY, I can't prove to anyone here with any evidence I mentioned above, since I decided to quit last time, & I don't expect things to happen like this, to me as a businessman, or a gamer (buyer), this is so BAD.

This post has been edited by Frogcat: Dec 31 2012, 12:07 PM

Sad to know that Playtime decided not to bother with your case despite resolving the PSV case. To TS, although your case is already approaching the 3rd year, according to one of the users who replied here your case can still be strong as long as it is within 6 years. Perhaps you'd like to give it a shot and see if the boss will give in and admit his own wrongdoings?

Though, if you prefer to close this chapter as it is to focus on your studies, then by all means please do and all the best in your studies Your story will stay here for reference of how marvelous Playtime's customer service is.

Next time we consumers need to ask whether old receipts are still eligible for warranty if they decide to change the design before buying from any store from now on, else later they twist and turn like the snake they are

This post has been edited by Henrietta: Dec 31 2012, 01:44 PM

Sorry to bump back this thread.
I bought some games from Playtime and had no issues at all(luckily,everything went well through PM).
After I read this case and PSV case,this shop is banned from me forever.

Yup. will ban this shop..

So this case is not enough to 'award' this seller a dispute tag?

Well even with a dispute tag it's not like they will want to do anything, to quote themselves, "it's been too long dy". IMO it's enough that this thread remains to raise awareness on their unethical business.

Luckily PS3s aren't too expensive nowadays what with the new super slim released, there were some retailers selling it for ~120 pounds = RM600 here in the UK around new year sales time. Thinking about getting a new one for Ni No Kuni, amongst others if I have extra cash :/

The dispute tag is to raise awareness la. Most buyers don't visit this dispute subforum until something bad happens.

p/s: I've been a long follower of this case and I also learned there are other victims too. I don't why I didn't ask about the dispute tag before.

This post has been edited by Swordylove: Feb 8 2013, 03:21 PM

Support!
A dispute tag should be rewarded to Playtime/rocket_jet.
Irresponsible attitude should not be tolerated.
This is clearly a scam.

yeah, dispute tag is what they deserve and any selling thread from playtime should be remove..

seller like this should be kick out from lowyat.net and admin should enforce much2 strict regulation/punishment regarding buy/sell in this forum..

p/s : if use playtime "old receipt not acceptable policies" and every week change receipt makes all previous customer void any warranty and after sale services..waaa, UNTUNG

thank you for this thread. I was actually thinking of buying a ps3 from there next week since its nearby my office but I think I'll get it from sony directly after reading the whole thread.

I fully support the notion of a dispute tag to be awarded.

Playtime does have a bad reputation with the forum administration due to their past forum violations.

However, as this thread doesn't concern an in-forum transaction, I'm going to have to close it. I will leave it visible as reference to anyone who is considering to buy from them.