I am not complaining against a specific forumer, but against a whole game store... I'm not sure if this is where I should post but it is a helpdesk so I figured why not, since I do need advice if there's anything I can do or if I should just treat this as a lost case. If I'm doing this wrong, mods feel free to move/remove this thread...

For the TLDR people, a short version of the story: Playtime Electronics (Bangsar Shopping Centre) is pretty much being indifferent towards my case, bought a PS3 from them, PS3 broke down after 3 months, sent it in for warranty services, absolutely NO contact for almost two years, suddenly they say "PS3 is disposed already lol". Yes, that's pretty much their attitude.

Long story:

So I was surveying the Games subforum for the best PS3 deal around August 2010. It didn't take me long to find a thread with a representative from playtime giving quite a good deal for White, slim 160gb ps3 for RM1130. I immediately made a deal and proceeded to the shop to purchase not long after. At first things were good, but after three months (November) the PS3 decided to die on me for no apparent reason. So I sent it in to the shop again, they said they would send it to Sony Singapore for warranty claim. I asked how long would it take expecting a month at most, and one of the guys simply said they can't really know, there's been a customer who had to wait a year for their PS3 and they have had a mouthful from that customer for taking so long. Having heard that, I decided that I should just wait patiently for it for now. As per usual, they gave a receipt, asked for my number to which I gave two, mine and my mother's just in case.

Skip to almost a year later, some time around June 2011 IIRC, went to the shop again and asked if my PS3's done. They checked it and said no it's not done yet so I was like seriously? 8 months? What could be taking so long? Then I just told myself to just wait a bit more, went off to buy an XBOX at this point since I've got 3 months with nothing to do until September. Come august, I PM'ed playtime's representative here asking about it again, and he said still pending from Sony Singapore... Sony singapore taking their sweet time blablabla.. I still have the PM even now.. He said that once he has any news he'll contact me ASAP.

And skip to almost a year later again, I PM'ed him again March this year, asking the same thing. I even scanned my receipt to present it to them here. He said he'll check with his boss/technician and get back to me later, which he never did. After 3 days, I asked him again what's up? And never got a reply.

Finally last week I went to the shop with the receipt and they're saying "lol this isn't our receipt. but we'll check anyway." apparently because they've changed their receipt design now. They asked me for my number and said they would contact me within 3 days, which they never did again. So I went again yesterday and had to face the news that "lol your ps3 has been disposed". The guy showed me this T&C thing that apparently if they hold a console for more than 6 months they have the right to dispose it since they dont have the space to store it. The thing is, I saw that those T&C things are only applicable after October 2011, if memory serves right, which doesn't apply to me since I sent it in way before. After a short outburst by my mother and I due to their total lack of concern (they were like "there's nothing we can do". "already referred to boss, nothing can do" bla bla bla) I had to leave the shop before I get way too emotional. The worst thing to me was we didn't even get an apology, well we did if you would consider a condescending, sarcastic "maaf ye, jangan marah ye" (which was said as we left the shop) as an apology.

So my question is, at this point, what can I do? I know this shop is rather reputable and many LYNners would vouch for it and this small plea from one person would perhaps have no effect whatsoever on their attitude, but seriously, what am I to do? I pretty much got ripped off of RM1k, it may not seem like a big deal but as a student, that's a pretty huge amount to me... Is there anything I can do or should I just treat this as a lost case and move on?

I've always found it ironic how the customer is always right, but almost always loses...

Edit: Just remembered something, I guess somewhere along the way, or all the way along the way (I'd think it's the latter) someone didn't do their job right as the guy yesterday said they didn't even have my PS3 registered in their database or whatever.