To be honest.. For my opinion , is been two years ago and like I believe does have terms n condition for how long for the unit is ready to be pick up from the shop.  Simple question , do you remember what does actually happen one to two years back? I do believe in customer rights. But still as mention above , after one to two years you bring this up to claim from the shop. It sounds pretty ridiculous for me,  no one actually knows if anyone or someone does pick the machine from them .  Even if you repair a handphone or whatever electrical appliance today , I believe after one month of repair if the customer doesn't pick it up. They will not responsible for any of that as well.  anyone agree with me?