After reading the thread, this is more serious case compare to PSV RMA case.
Over a year!!!??? and the PS3 dissapear? This is totally absurb!
A receipt kept for 2 years and try to claim back the warranty and getting this kind of reply :

"but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer."

"In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.."

1. Is PLAYTIME the same company 2 years ago?
Since old receipts is not acceptable, so any buyer from in the past 2 years is not your customer,
because they all have old receipt. Any old buyer from PLAYTIME please show your old receipt with the company cop, as evidence.

2. Cannot blame anyone?
So buyer should be the blame becuase he had the old receipt for 2 years?

Please report to consumer association and get some forumer with lawyer background to help you out.

This post has been edited by karising: Dec 1 2012, 08:12 AM