Hi handsome,

Before we start one need to clear that below were our official receipt:


Its a pity to see a very long await for your set, year 2010 dated is a very long date indeed and one thing we can say there were quite no. of staff handling your cases previously. but by the time me and my whole new group of staff which took over this new shop and move it to this new place we no longer use any other receipt other than our official receipt for us to keep track of our customer.

As per mention earlier for your case there is nothing we can can do as the receipt you'd bring has point us to nothing, further more its not from our current shop, we currently has no point what so ever to trace except for the serial data that we only had for confirming your set that has been fixed on our list.

As in reliable you can ask any other forumer for this pass two years ever since we took over have any problem like this occur? of course customer comes 1st.. we will try our best to please our customer.. but the problem now is that we tried to look and check everywhere for your console and cannot be found, but in our track list that ur console has been returned to us in fixed condition..  the only way is that its has been redeemed by customer itself, or else it will still be here. just so u know we dont sell 2nd hand console or anything like that, so there's no way we could have sold it away. its our mistake last time cuz our shop system is not as good as currently that we cant get to track down everything, but now we can trace back and check everything thru our new system. thats the reliability that we can provide to our customer now. In 2 year period a lot of thing happened & to recall a stuff like these for all the year without black and white that officially from us its gonna be very very hard to clarify, maybe could be the mistake from the older staffs as well, we cant justified anything or blame anyone.. one more thing the track list of your claim set were even imprint on one of the last invoice from the old shop to be precise. Even thou after we take over, we still manage to trace it back your set.

Thank for your time reading~