driver problem maybe ? try update driver .

Less than 2 years and infrequent use, my ROG Asus G53SX touchpad's left mouse button KONG.

Service centre says need 2 weeks to fix a bloody button. Yes. Buy ASUS !

Referring to the subject above, i would like to inform all the fellow member of LYN not to buy any ASUS laptop due to it's bad warranty service.

I have sent a laptop for warranty claim due to a faulty hard disk and overheat issue. Few days later they called me and told me it's done, that they HAVE changed the hard disk and the fan. I have repeatedly asked them if they really have changed the fan because this overheat issue is serious and they said yes, done, complete.

So i went all the way to Lowyat Plaza to collect the laptop and upon inspection, the overheat issue still remains. I ask them if they have changed the fan and they proudly told me that the fan is not faulty and "this model is like this one" (exact words from the counter guy) now, why the hell do they tell me that have changed the fan when they did not even do anything about it? even the work sheet just stated a hard disk replacement and they did nothing on the overheat issue.

and here's the best part, upon a closer inspection i felt weird that the keyboard is so loose and when i looked closely, i got a shocked that they keyboard was detached from it's place! apparently, they removed the keyboard for no reason and pass me back in the condition below! i was so furious about this requested to speak to the manager or supervisor in charge. guess what? manager in taiwan, not here. supervisor also in taiwan, not here. and the counter guy even got the nerve to asked me to leave the laptop for few days and come and collect it back once they called me. i also requested for the technician or engineer to come and fix this issue immediately and on the spot and i was told that the engineer was in other building and cannot make it. so i asked, who is in charge here? answer that was give to me "no one in charge"







best part is there is two customer at the same time making a fuss due to the screw up service on the warranty issue. that makes 3 of us at the same time, same place. one of the customer repeatedly told them NOT to format his laptop and they went ahead and format it. another one send a ee pad for warranty claim and gotten a BLUR screen in return.

to ASUS, you can check your CCTV on your service centre regarding this case on 30th April 2012 at 4.30pm onwards.

P.S. I think it is in Malaysia, Singapore does not have any problems. They send them back to Taiwan HQ if they can't fix, but mostly they can finish at Sg. I think it is not because of Asus, it is because of employees of Asus Malaysia.

Asus after sale service sux to the max!
informed me to collect my device, i travelled along from Banting to KL. I have double confirmed to them is my device ready to pick up, they said Yes. know what, when I reach there they told me .. sorry, device is not ready yet. come back 2 days later.... WTF ?!

Asus after sale service sux to the max!
informed me to collect my device, i travelled along from Banting to KL. I have double confirmed to them is my device ready to pick up, they said Yes. know what, when I reach there they told me .. sorry, device is not ready yet. come back 2 days later.... WTF ?!

should postage to JB office... geh... and why u waste time at PLY?
FYI, PLY asus is suckiest SC ever i go!

i will never buy any asus product anymore..
not because of their performance..
but because of the really bad service center..
still remember waiting almost 3 month to get my transformer prime to get fix..
earlier they say they need 3-7 working days and its done.. lol..
Dont trust asus center in lowyat..

yup that's the point i wanna say...
even my GTX 560 Ti DCUII can repair till 2months...
so i postage to JB office RMA and 3 days siap...