Me also have problem with asus warranty... last two week i send my asus Transformer tf201 to warranty due to Lcd flickering problem.. the guy at counter say: "we will repair your tablet ASAP and will be done as early as 3-7 days..."
then i say ok to him...
but until now its alrady 2 weeks that equal 14 days or 10 working days!! still no news from them...
i call the customer service twice...
1st call(which is last week) they say: "your tablet will be done as early as next week"
but when i call this week, the guy said: "we dont have the parts and it will need 3 weeks to import it FROM TAIWAN!"

WTH?!! why say can be done in 3 days if dont have part?!

n now i dont even believe my tablet can be completed in 3weeks..

so this is the last time i will buy a ASUS product...
I have a problem with my dell last time and they came to my house and fix it...
ASUS malaysia will have a big problem if they continue their business this way..

still not heard a single news from ASUS.. damn...


then just send my friend's vivo tab last week...(ya,one more ASUS product which cannot turn on after 2 weeks of use)..
i ask how long will it takes to finish repairing... they said 3-7 days agaim...damn annoying...and told them.."your 3 days seems like 3 month for me"
at the counter ask bout my tranformer prime i send earlier... the counter person said will email to their boss about my tablet which send more than 1 month now... ASUS, im not trust your brand anymore.... n i was a big admirer of ASUS before....

anyway the counter person give me a new contact number for the service center..will post it tomorrow... hopefully this time the number is useful...

for me dell n lenovo have the best service and good product as well for laptops...
well hope ur laptop will not have any problem as u will be f***ing annoy of their service center...just like us..

i dont know much about gigabyte graphic card... as i use asus all this time for my CPU... try asking otai2 on this forum..
actually asus CPU accesories have less issue... just their portable devices such as notebook n tablet usually have problem and need repair..

yes agreed, thanks for your info.... really helpful...
n u r totally right.. warranty is most important because we dont even want to waste our time just for waiting the laptop to be repaired..

the thing im saying before is only based on my own experience as i do laptop and cpu repairing... as well as the user also...

ohya, when i go to asus SC last week, one couple want to send their padphone for service after the screen crack..(own fault)
the cost of changing screen of tab + body is RM900..
insane price right?!

yup..better get another device... the difficult of asus handheld device are the spare part...
i never find other place that can repair it other than the SC..
just like buying china tablet..haha

mine is tablet... asus tranformer prime....

kalau call mggu ni, operator kata x siap lagi..call balik mggu dpn... aku punya dah dekat 2 bulan dah kt sana bro...
die nk simpan buat hiasan kot... SAY NO TO ASUS

+1

i will never buy any asus product anymore..
not because of their performance..
but because of the really bad service center..
still remember waiting almost 3 month to get my transformer prime to get fix..
earlier they say they need 3-7 working days and its done.. lol..
Dont trust asus center in lowyat..

oh.. so JB can fix really fast?
at least some good news for asus owner...
although will have some difficulties to poat it to JB..

ooo... nice to hear...
next time send to JB la klu rosak.. note to all..
anyway can share with us step to claim from JB SC?

This post has been edited by zat_90s: Sep 18 2013, 03:18 AM

Noted.. thanks for the really useful info...