Last time Asus unit all outsource to Highpoint Service Network (The Acer After Sales Company for warranty and repairs), that time the service still good cuz Highpoint got experienced workers although Acer products are crappy at least their repair quality is still acceptable. But nowadays Asus establish their own repairing team and ditched Highpoint, resulting in poor workmanship and unprofessional services. They still need time to buckle up and improve.