4 Days ago I went to Low Yat Plaza ASUS ROYAL CLUB MALAYSIA service center. My laptop heatsink fan was old n slow in rpm. So I went to the service center for a heatsink replacement which they said will cost mt RM150.
My laptop was working great just a bit hot.
When I pass to the counter. The technician checked everything, display, HDD, RAM ...everything good.He said should be ready in a week.
After a few days, they call me saying my Mainboard got burn, no display and I have to pay rm500 more. That thing is in your hand. Yous company should bear responsible with it. WTF is this a scandal ???

And this is what they reply me :

Dear Sir,

Sorry to inform that if you only change Fan and the unit won’t be able to function normally. Sorry to let you know that technical part inside unit as we cannot predict when it will spoilt . Sorry about the inconvenience caused. Thanks.
So is there anyone I can contact to resolve my case?
p/s the warranty expire 2 month ago.

Go back to the re-seller who sold the unit to you. The process is the same. The caveat is that the re-seller may not have the dummy caddy 

I dont understand why Asus after sales service is so terrible..

Besides, Low Yat Plaza ASUS ROYAL CLUB MALAYSIA service center, is there other Asus authorized service centre in malaysia ?

http://support.asus.com/servicecenter.aspx?SLanguage=en
Check here for all the Asus SC location

http://support.asus.com/servicecenter.aspx?SLanguage=en
Check here for all the Asus SC location

Me also have problem with asus warranty... last two week i send my asus Transformer tf201 to warranty due to Lcd flickering problem.. the guy at counter say: "we will repair your tablet ASAP and will be done as early as 3-7 days..."
then i say ok to him...
but until now its alrady 2 weeks that equal 14 days or 10 working days!! still no news from them...
i call the customer service twice...
1st call(which is last week) they say: "your tablet will be done as early as next week"
but when i call this week, the guy said: "we dont have the parts and it will need 3 weeks to import it FROM TAIWAN!" 

WTH?!! why say can be done in 3 days if dont have part?!

n now i dont even believe my tablet can be completed in 3weeks..

so this is the last time i will buy a ASUS product...
I have a problem with my dell last time and they came to my house and fix it...
ASUS malaysia will have a big problem if they continue their business this way..

oh man, i just bought asus laptop and now only i found this..
if asus is bad what is best then? for laptop and mobo?

for me dell n lenovo have the best service and good product as well for laptops...
well hope ur laptop will not have any problem as u will be f***ing annoy of their service center...just like us..

is gigabyte ok? i found asus making alot of offer now, for the graphic card

actually asus CPU accesories have less issue... just their portable devices such as notebook n tablet usually have problem and need repair..

Actually this is applicable to all the laptop brands
If you mean components meant for desktop that you can buy off the shelf, the component is simpler (than laptop as a whole which involvees many parts), and can be serviced or (1 to 1) replaced more easily
Laptops are more fragile (since the parts have to be shrinked in size to fit into tight space) than desktop components.

Just FYI, according to 1 study, the best "build quality" laptop brand has a 3 year failure rate of > 15% (that mean for 3 out of 20 laptops, within 3 years, the laptops from that brand will experience some type of hardware failure). For brands that come in worse in the study, the figure go as high as 25% 

So warranty support is important in buying decision.

http://www.squaretrade.com/htm/pdf/SquareT...bility_1109.pdf
Here is the link to the study for you to find out which brand has the lowest failure rate

ohya, when i go to asus SC last week, one couple want to send their padphone for service after the screen crack..(own fault)
the cost of changing screen of tab + body is RM900..
insane price right?!

Damn, can buy a new phone already