I was so happy that I bought an ASUS N56 laptop yesterday. I open and check once I reached home and I found out that,
1) the optical drive didn't close and fit nicely.
2) the LAN port got dent. (didn't plug any cable into before)
3) the ASUS logo behind the screen got scratches from inside as I can see when the light is off.(illumination logo)
4) damn, the led frame part didn't fit/clip nicely(ofcoz I never drop my new bought baby)
5) VGA port got dent
Is it normal for new laptop?????!!!!!
I have to send back to where I purchased(a big IT centre in low Yat)?
Or to ASUS service centre in low Yat(as the sales person told me the customer service there so lansi)?
Is ASUS provide 1 to 1 exchange within 7days?
What should I do? Need advise......

Return to the shop you bought from since you just bought it yesterday for 1-to-1 exchange. Try checking the laptop if it work and look fine at the shop before you leave.

You can return it to the shop for a 1-to-1 exchange.

The amount of problems on this sounds like it was caused during delivery. It is possible that it could have been damaged when the supplier got it.

U mean check the exchanged one? I intent to check but too many ppl(Saturday) and I saw the seal sticker no problem (unopen) so I leave lo...

Yes, always check a new laptop on the spot for any defects since you can avoid the hassle of travelling to the shop again to exchange for a new unit.

This is what I'm thinking too... But what if the shop refuse to do so? Or pura pura tak tau Dunwan to take responsible? I already installed some software in it, do I need to uninstall it?
Tq so much for answering

Since you already paid for the laptop why would the salesperson not letting you check the laptop on the spot? Just remove all personal files before exchanging for a new unit.

Thanks for advise... I think I have to go there once again...

---

Added on August 27, 2012, 3:12 amActually need to check all new purchase on service/checking counter, I didn't coz too long Q as so many ppl waiting there...

This post has been edited by marcus.ych: Aug 27 2012, 03:12 AM

Yes what he said.

+1, nicely said

is it all laptop entitle 1 to 1 exchange within 7days? coz i didn't ask and the sales person didn't mention as well...

it's not really a rule... more like a common consensus in the market...

however some shops may state clearly u ve the right to do so in the receipt...

that is not normal. return and exchange a real new.

And now here's the prob... I took my fullset laptop to where I purchased. Check and the sales person ask me proceed to the service centre a floor above(as I'm in low yat). That's a worst customer service exprerieance I had as the service centre ppl dunwan to take responsible and ask me back to where u buy it, u talk to them. How come ask customer who dunno the standard procedure go here go there pura pura tak tau. As the retail manager said, they supposed to issue a letter for them to proceed 1 to 1 exchange policy.
In the end, the sales person agreed to exchange a new 1 to me and his manager will repair the ASUS customer service centre PIC kaw kaw after it...
I felt disappointed with ASUS customer service and QC standard...

well, can't totally blame Asus... shit could ve happened during transportation and stuff...

that's y u need to check thoroughly when u bought it, but before leaving the shop...

Yeah, that's true, alot of couriers don't give a damn about whether its a laptop or not.. I've seen how Skynett handled my M14x during delivery as well, horrible

And its best to check everything before leaving the shop since a lot of irresponsible sellers will ask you to bring your laptop to service center even when you are still eligible for the 1-to-1 exchange when you find some faults with the laptop

Usually, a proper and responsible shop will open the laptop right in front of you, from cutting seal off, powering up, etc

Agreed... It could be my careless... But for sure u will frustrated when u heard what PIC in ASUS service centre told u in unprofessional way... Just like they don't care about customers... All waiting customers there are staring at the PIC answering... (u will know if u went to the tiny service centre in low yat)

---

Added on August 27, 2012, 6:01 pmThx for ur info... Confirm check kaw kaw next time...

---

Added on August 27, 2012, 6:05 pmI believe it's really happened to my laptop during delivery...

The sales person did well, even he carry the laptop and lead me to the service centre... He is the one help me to talk to the service centre...

This post has been edited by marcus.ych: Aug 27 2012, 06:05 PM

so u r waiting a replacement from asus or from the shop?

- incorrect about the 1 - to - 1 exchange info


the correct way should be like this

1) you buy a laptop, any happen that needed 1 to 1 exchange, ( for obvious defect ), some seller will give you a new unit if they have another unit, if they do not have/ sold out the unit , how they give you ?

2)
-some seller, will took back the default item and claim back from Asus , because the unit are obvious defect, they have confident to get new unit from Asus.

- some seller will needed customer to get approval code from Asus before they give you another one to exchange,.this is because some defect may not so obvious, they afraid Asus not gonna give another new unit =)

the reason / example = you buy a Milo from Giant hypermart, when u back home, you found out its got problem , but the item still not over expired date, do u blame Giant ? no, cause the item is sealed , and not manufacture by Giant , they as a middle only , they also buy the Milo from Nexxxx, and sell to you, if Nexxxx did not compensated them, they will die... =)the example are for few dollar item, imagine the laptop mostly over 2k..== how the shop survive?


so in this situation , Giant will help you either get replacement from Nexxxx or will ask you direct go back to Nexxxx, its depends how you deal with them lol ... , if they willing help you, that would be nice - cause this is what we call "after sales services"


-3) some buyer , they all look for very cheap price, and to be frankly , most of the seller will told them:" i can sell it cheap, if any happen on warranty, you no come back me, cause i earn u very tiny, i will not waste my time entertain u =) ... == " and most of the buyer will be so happy when they got very cheap price offer and forget about this situation, once the laptop have trouble that need to send warranty, they will suffer