Today I have to send my notebook by using poslaju...since it's really took so long for to wait for the asus pick up service to collect my faulty notebook...after this no more asus product for me...

Here is a constructive feedback for you - How about actually improving your service up to a point where people don't actually call you out in forums such as this complaining about your bad service?

After people publicly complain, you turn up and ask us what can we do to improve service and all. What for? You can't solve it when people personally went to the service center, why terhegeh-hegeh asking what you can do when people complain publicly?

Lets just pull one example. One of my customer brought back his Timeline 4830 to Highpoint (branch name withheld) complaining that the unit cannot connect to WiFi. Just bought less than a week and you have a showstopper here, well actually Windows say that wifi is connected but no internet service. Why on earth do you need 1 week plus for diagnostic? Why the need to send to Subang la this and that. In fact, if you have been dealing with Highpoint the standard line answer is always "We need to send it to Subang.". Your technician sometimes just lazy la.

You know who the customer comes to complain? Us reseller. We get accused of selling crap items. It took me about ten minutes to figure out that the problem (which is quite common with Acer products) is a bad driver. Change with a generic wifi driver and voila! Everything works.

Nowadays, its either Dell, HP or Lenovo. I do sell the odd Acer now and then, but I'd rather just save myself the aggravation and sell things that do actually work out of the box.

And that is why Acer still stinks in term of reputation. You have computers not working out of the box, heck, one customer came back with several dead pixels on a 1 day old unit. Highpoint refuses to warranty. And I get blasted by the customer. Thanks to Acer. Again.

I have numerous other horror stories connected to Acer laptops but I don't think its fair to list it out here, since this thread is talking about Asus. Bottom line - Acer brand name got tagged with the reputation it has because of the shenanigans of the distributor and service center. The solution is up here, check it out.

To Asus. You want to become the next Acer? Ignore the people here in this forum at your own peril.

I had acer laptop for more than 8 years, problem free....

Never thought that acer is also getting worst..... Say good bye to the acer S3 which i was about to lay my hand on this coming
saturday... :-C

Try slot in the low latency DDR2/DDR3 ram module to HP/Compaq notebooks and you know it's not working out of the box.
HP/Compaq don't give a damn even if you cry your lung out.

For me, Acer is one of those that works out of the box. Excellent compatibility with low latency ram modules right out of the box.
I tortured my Acer notebook. I tested various ram modules and SSDs in it. I have not encountered a single compatibility issue.
I'm running it 24/7 for many months now. It's still running perfectly fine.

Speaking of HP, my 3-month old DV6-6001TX just died on me last night. I just sent it back to Thundermatch for RMA.
My wife only uses the DV6 for word processing and some FB flash games.

For good order sake, tell us which current Acer notebook that doesn't work out of the box.
Perhaps Highpoint can do something about it.

This post has been edited by ALeUNe: Feb 9 2012, 12:23 AM

why sudently become rojak made of asus n acer in here? dint u see the highpoint rep said direct pm? i somewhat understand ur frustation but please, make this thread about the topic not some bashing thread.

pm the guy or better yet make abother thread about it.

1. Its not about what works when you start slotting other memory modules or various RAM modules or SSD or whatnot. I am talking about the function after you take it out from the box.

2. For every HP that dies, I'm pretty sure that another Acer or Asus or whatever also dies, hence the topic title here. What concerns people here is the quality of after sales service being provided here by Asus, and to a certain extend, Acer. Is is satisfactory? Up to par? People are being given the runaround here, as per postings above.

3. You will have machines that die on you. That is a fact of life, no matter what the brand. That is why we have the concept of warranties. Again, the issue here is how the specific distributor of such products react to warranty claims or reports of damage. This thread is not about Acer being super invulnerable based on one unit of computer, nor is it about HP being lousy for having computers that dies on you. What is the reaction of the Acer service center and the HP service center?


What riles me about the Highpoint rep is that they dare to come in, ask for constructive comments and all that after I've dealt with their service center. This is not my first dance with them. Nor would it be the last.

You would expect that this should have been handled and settled at the service center level. No, it is not. Customers are being told by the service rep to go back to the reseller to complain. In turn, where do you think we would send the unit to for repair? Of course, the service center also. Why the added hassle?

----------------------------

Threads like this serve as a reminder to all service centers and manufacturers on the obligations they have with consumer. Having longer warranty means nothing if you have to wait until you cannot help but buy a replacement unit.

from consumer point of view, FULLY AGREED.

+1

Companies need to take notes of this....
Im officially banning ASUS and ACER....no more man..

any more need to add to this list?
Im an avid gamer hence the G53 series but 1 month without gaming reeely sucks...

Highpoint is also ASP and distributor in Msia for ASUS notebooks lar. I say they deserve this flaming - Acer and ASUS need to be aware that their local distributor soured their brand reputations with awful after sales service.

Highpoint no longer service Asus laptops right?

Highpoint asked for constructive feedback but in a PM? Come on HSN fellas, u are PUBLICLY known as Acer and Asus distributor in Msia, so the feedback on the quality of your service should also be PUBLIC.

---

Added on February 9, 2012, 2:25 pm

Saw this on their website a minute ago : http://www.highpoint.com.my/ITSupport.html

Nationwide Service Centres

Highpoint is appointed as the Authorized Service Provider for the following:

Acer servers, personal computers & peripherals
Asus Notebooks
Brother printers and facsimile
Epson printers
Fuji Xerox printers
Nokia/Thomson astro decoders
Samsung monitors

This post has been edited by casphere: Feb 9 2012, 02:25 PM

Honestly, I don't think they care. Perhaps, smartly enough, the Malaysia distributor have locked in, ironclad long term agreement with Asus and Acer, that they will be the only distributor here in Malaysia. Asus may have made a right move in actually having Asus-owned service centers but having it offcially in about 3 locations means they will be swamped with work.

Acer left everything to Highpoint. Although they have service center all over the place, major repairs according to them can only be made at the Highpoint in Subang. So if you buy a notebook in Seremban, you have to send to reseller (as some nut in the service center refuses to take walk in customers), then reseller send to service center in Seremban, and service center in Seremban send to Subang. How long do you think that would take? At least 3-4 days and they work office hour.

How long would it take for you to get your unit back? Same amount of time, perhaps. And one bozo salesman once asked me why my former department refuses to buy Acer pcs, preferring to stick to Dell and HP.


They sell Asus (Through Servex), but probably send it to Acer anyway for warranty service. Why spend money when Asus service center is nearby (and free).

Here is the fear of having feedback in PM - Everyone can see what you do. So for every anecdotal evidence of incompetance, damage control mode goes on. Damage control 101 - Keep things quite and bribe the complainer to shut up. And disastified voice is a lot louder than satisfied ones.

You have to keep pestering them. All warranty services sucks, Dell, Asus ... when ask for money very fast

+1 special Asus, very stupid pick-up servics, just trouble user.

y my post had been deleted?

I have Asus, Dell and HP. Honestly, Dell does give a very good after sell service. They send a technician to my office and change the part for me on the spot. Very fast and free cause under warranty.

MFitri, u seem to be a very very good dealer. I wanna buy unit from u. Can i know how to contact u?
Base on your previous posts, you seem to provide excellent after sales service. That is what i need before i make my purchase. I hope you shall never fail me.

Dear mfitri77,

First and foremost, we highly value your feedback.

However, in order for us to further justify your claim for us to act, perhaps you can provide us more details of the case (the one that involves Aspire 4830TG). Please do allow us to know which highpoint branch you are referring to that inform you all the repair must only be carried out at our HQ in Subang Jaya.

At the same time, Acer provides warranty claim for LCD above certain amount of dead pixels (as shown in our warranty T&C), same goes to other manufacturers. If your warranty claim has been rejected by our branches though the criteria has been met, do let us know the unit details for instance the serial number and case # if any.

In addition, we would like to assign a personnel to personally visit your shop to further understand and assist you with your dissatisfaction towards our after sales service. Please do let us know the best way for us to contact you if you do agreed in order for us to make arrangement.

Once again, your feedback is much appreciated.

Regards,
HSN

Woh, hang on here. im blur now.

How did an Asus complaint thread end up with officals from Acer replying n responding to an Acer case instead?

*b l u r*

I thought Asus has opened up their own service centers now? So weird one