oh no.. sigh.. sorry to hear that... you are not in KL right? or else can send to their service center? i guess no one can beat dell after service..

This post has been edited by Pistacio: Feb 5 2012, 11:51 PM

no, or else i will every week visit to their service centre if i am in kl! what to do.. now only pray i can receive my refund by this month..

ur case is very unacceptable! its almost 4 months? n its not some cheap sub2k entry level model too..

go make more noise n thier FB! good luck !

Wow. Quite scary.
Thanks for the story Hico.
Won't buy ASUS anymore next time, until I hear good news about the after service... or IF the laptop is something worth the risk.

2 years warranty my foot. So what brand to buy ?

let us know if you have gotten your refund... hopefully you do pray for you too ^^

Last yr May till now.

Bring it to TTPM. If you have proof that they are willing to refund, but they are dragging their feet, just file at TTPM, just to show them that you mean business.

Asus notebook is nice. But not their after sale service. First time face such problem and long time. If you are not concern abt warranty then is fine. I read frm fb saying his transformer tablet lose when sent for reply. After three month still no news. And only say no stock. This user also complain after i made noise in the fb.

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Added on February 6, 2012, 9:12 amI contact ttpm last month. My place don hav their office. They request me go to their office. I will go to kl end of the month. Going to visit asus if still no news. Sigh.

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Added on February 6, 2012, 9:14 amChance is low. Last few day only call my seller. Still say no news

This post has been edited by Hico: Feb 6 2012, 09:14 AM

man...if they keep this up they gonna lose customers...and influence
Dun get me wrong..i love my G53 but if cannot send to warranty then i better jump to an ALIENWARE.

The model i requested is g53. But they gave me older model of g series with one hdd. That time the msia model sell with 2 hdd already. I rejected after they said discount 200 only. Sigh. Dono how much money i spent to call and petrol used. The time i lose too. Sigh

if you are not from KL you can send to your local services center some place will send back the phone to KL andthen when fixed they will send back your local center and ask you go collect.

I guess thats the basic suspected flow of warranty claiming....
but do it need to take soo long?

well depending on this move work . usually a week of waiting could be more long

well...lets just hope my lappy will be fixed...
i'll report in soon

waffak so terrible the service !?

i am using n55 now i better hope it don't give me any problem damn it.

Agree on dell after sales service.... Only one complaint on dell, their design sucks...comparing to other brands like asus, acer....

After reading this thread, i might kiss goodbye to my desire asus ultrabook... Going back to acer...

i really have high expectation for asus & nearly bought one myself due to the design plus their extended 2 years warranty but after reading some negative comments regarding their after sales support...nehh. As for dell, i do agree that they have a marvelous tech support but its expensive.... so the search continues.... Today i saw something in the forum that make me wanna go to lowyat and look for it.. Msi x460x with 2 years warranty out of the box plus the price is quite resonable as well too...

choice the brand has a servics center on your area. if warranty important for you.
asus just hot on KL area only. pick up servics area, most user not choice asus, after try the servics.

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Added on February 6, 2012, 4:23 pmI alreay tell user many time better choice 1800 phone support brand. area has servics center.

This post has been edited by wacomuse: Feb 6 2012, 04:23 PM

the problem is the after sale service.. if asus got 1800, but they dragging here and there, it still the same result.. however if the service is good enough, even dun have those service centre in my area, the most longest time should be still less than 1 month.. sigh.. my place dun have samsung service centre, no sony service centre..yet i get back all my device within 1 month or less than 2 weeks.. this depend on their service only

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Added on February 6, 2012, 4:33 pmasus design is nice.. their notebook also good actually.. so depend on luck..if in 2 yrs time, u never need to face the warranty claim, then asus is a very good choice.. so either bet with ur luck or choose other lo..till now, asus new model like their zenbook series, tablet .. still attract me a lot..

This post has been edited by Hico: Feb 6 2012, 04:33 PM