Ergh...about to plunk money down for an UX31...

Is it time to high tail out and think many times over?

Pray more and hope you won't get a faulty unit
Better check carefully and make sure the entire laptop is alright before purchasing yo~

the warranty time not control by dealer. for asus dealer can't help you improve the servics time. special use the pick-up servics. dealer just for sell only. warranty also help you send back to factory. or hope you can find the dealer on under warranty can one to one exchange.
exp.

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Added on February 9, 2012, 7:15 pmif you feel worry about warranty better choice other brand. you don't how to check your luck.
also, under using, how to can control, that 100% not spoil ? when your feel worry, how to use computer ?

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Added on February 9, 2012, 7:22 pmyes. i check many acer notebook on computer shop. if check with detail. most has one-three dead pixel. that can't warranty. But i don't acer how to sell it. but most buyer don't known and not check with detail, so not see the dead pixel.

after using several time, look the screen, ah... why the 'dust' can't be clean ? problems come. acer tell you the dead pixel policy.

This post has been edited by wacomuse: Feb 9 2012, 07:22 PM

btw,any 1 has send Asus laptop warranty more than once or twice?

what is the fastest time u get back laptop from warranty?

1 month....just got confirmation on my unit sending back to me after few times call

funny la u ppl..
complaining about defects bla bla bla

1, which unit can guarantee that they wont be any defects?
2, u think all the users are so stupid meh?
3, if so scare to deal with customers, then dun sell machines la

sikit sikit bising2 macam budak saja!~

^ lolwut?

we are discussing the warranty service dude.

Yep. Thats why most of my installation contracts are Dells. Save me the cost of sending my own technician to come and do warranty claims.

The after sales service that I do provide hinges on who is providing the service. If Asus plays you, then nothing much I can do also. Which is my I now mostly do Apple, HP, Dell and Lenovo. Just to be on the safe side, and most of my customers are satisfied. Especially those that bought Dell, yes, the local service does slant a lot in their favor. We like that also, because less hassle for us, and more convenient for you (I mean, you're not always going to be able to come to my shop to send the unit anyway, right ) Anyway, PM me if there is anything I could help you with.

Too little, too late. I took back the unit in question, refunded the customer so he could buy something else (a Dell, FYI) and sold the unit here as used, and at a loss for me. Losing money hurts, but my reputation is worth more. All this happened in June 2011 (http://forum.lowyat.net/index.php?showtopic=1919915&hl=), that is the last Acer I've sold, and I have stopped recommending Acer to my customers after that.

You knew margins these days are razor thin, but the way you treat customers effect us resellers more than you think. Especially those of us running shops in small towns, word about your service goes around town very fast. So thank you for the offer, but I don't sell Acer no more, so no point in you coming down to see little old me.

Some food for thought.

Acer Cheap

This post has been edited by mfitri77: Feb 9 2012, 11:05 PM

@mfitri77, you seemed like a very good and responsible seller
Was just wondering why you don't your signature to promote your items? Sorry I din't know you were a seller

Seriously? I'll be lost in the avalanche of people pushing their products here, plus my whole business is Seremban based. No point in competing with the KL market, unless its my regulars or selling off used items or things I can't sell in my market.

Plus some of my regulars don't like it when I post items here for sale anyway.

hope all the service centers people could read this thread.. and realise our pain.. and hopefully thing will get better... hopefully....

ASUS M'SIA FB LINK

ok let see how long my my notebook stayed at asus centre

just a suggestion~
It'd be nice to have more nice and responsible sellers ma, so that the forum won't be monopolized by the mere few

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Added on February 9, 2012, 11:46 pmThe way they reply always seem so friendly
Anyway, hope you'll get your notebook back asap

This post has been edited by [PF] T.J.: Feb 9 2012, 11:46 PM

@myee ur case same with @Hico??

this is the last news receive from my seller which asus emailed to him..

This post has been edited by Hico: Feb 10 2012, 12:09 PM

Wait. Who is the kid here?

Anyway is this clamming warranty is completely free or you still need to pay in certain cases?

SO, I think most user choice asus brand now. asus one year sell up t0 10,000,000 unit notebook. I think asus not care about 'one' customer and not need improve the warranty sevics, i think that a main point.

and i think not more user believe your complain case too. but I trust, because I has same exp.

spread in fb. Let them know. Get their attention.

would hate asus become acer...

asus & acer r abang adik.. since both from taiwan.. asus aim for rich ppl & acer aim for poor ppl..

Wow i thought Asus services/warranty quite good, last time replace my laptop HDD, took one week for the replacement HDD to arrive..