this make me confusing,feel like buying a asus laptop sooner or later but after watch this thread.i'm kinda reject this brand ._.

that depend the area, you info not complete. are you using pick-up servics ? more user area not has the servics center, that a bigger problems. when on pick-up must more one week. that is more user exp. so, not need help asus explain.

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Added on February 11, 2012, 4:43 pmif you can carry in to asus servics center, may fast about waiting 3-6 hours. and you has a very good luck, notebook not spoil or has problems on 2 year. you can buy asus too.

This post has been edited by wacomuse: Feb 11 2012, 04:43 PM

thats why i always said, each laptop manufacture has their advantage and disadvantage. and u pay what u get.

lets think probably , why now aday lots of ppl choose asus ?

1) cheaper price with higher spec + outlook chassis more steady
2) default already 2 years warranty
3) refresh model very fast, u get the very latest processor, graphic card

so...imagine asus notebook -1 million unit sold every month compare other brand which only manage selling at 5000 unit per month , the ratio for warranty is higher right? and the spare part trend very fast too....unfortunately, due to initially , the price selling is much more lower compare other - means lower profit ( end user very like this,but they never try to understand this) (same scenario for acer )- and means also, cant fork out too much sources ( no matter manpower or set up services center )on after sales..


for dell , as all know their warranty coverage is the best, ya, true, but u all also notice , if in same price range, u not able to get same spec compare asus laptop ..it is very fair right ?futuremore the default warranty mostly one year only, so ? u want 2 year warranty , u pay again..

u all do not notice ? if u pay extra, but end up if the warranty part also worst, i believe dell already close down their business long long time ago..

and i do believe , every manufacturer will do their best for cover the end user, they will keep improve ...why just justified on it base on few case ?
previously HP also got lots of problem on their consumer line (especially on pavillion series ), they do aware and nowaday hp pavillion was doing very good, nice spec, nice warranty..


by the way, lenovo also one of the good manufacture with lots of sevices center, their product especially business line is much better

lastly, pls don to be childish, try to spam their facebook or what. just do what probably can do,left the question in their facebook page, anything send to sevices center, ask for report , any delay, direct look for higher management .

and pls do believe on reseller, they are the person that always dealing with distributor and manufacturer, they might knew lots of the worker inside, dont u think it is more easy if they can help u ？if u don trust him , why u purchase item from him ? just because he was selling at very cheap price compare other ? it is a big NO to end user.they sould help u if u facing problem, but for sure , u must not press it until he work for free lol,.. ICT product is like car, house, u bought , u need it to help u on study, working, at least use it more then half year , unless u are fancy boy, keep change it every week ,..

This post has been edited by devour: Feb 11 2012, 05:40 PM

+1 Respect to you.

@devour


good verse brah.. u killed it right there mayne.... *brofist*



This post has been edited by trustmeiamlegit: Feb 11 2012, 06:18 PM

highlight on what i'm bolded, i'm helping my nephew claiming a warranty for his toshiba satelite at the shop that he bought the laptop, but i also have the support centre for toshiba repairing service at kl..after 2 weeks waiting i go to the shop and ask whether the notebook receive from RMA or not. they said still not receive, so i just called the toshiba support centre and ask them, to my suprise they said they already send the laptop 2 days ago and give me the tracking number for skynet since sended by skynet..and i ask again the shop and they still claiming the laptop still not receive...i show them the copy of receive item from skynet (since skynet scan they slip and we can see staff signature who receive the laptop). the face of the staff change and i urge them to search the laptop...my nephew laptop had been put on last below inside their store...so i'm assuming the staff very lazy to check the item...this also happen to my friend asus laptop which already take 4 month to claim for warranty....and my laptop i use to send direct to the asus office since base on my bad experience happen to the shop before...

in other word...my part time side income is instead of repairing laptop...i also doing rma notebook so many notebook brand...so far lenovo and dell is very good on doing rma process...

my experience with Dell also very good..fast service.. but then, its not all the acer's product is cheap..so as asus.. depend on their model line.. lets say if asus G series selling for 6k...will they give G series's customer better service? some more my notebook is not those cheaper series... and i even heard a customer sent in his asus tablet for repair, waited for 3 months and no news, after he called and asked, only that time they told him his tablet was missing..they will replace him a model but then saying no stock..ask him to wait..his case is also same like me, if u dun check urself, no news he will receive too..

it is not totally depend on the profit they earn or how much they sell.. And if they sell more even with lower margin, they still earn more than other in total. so it is only depend on how the management arrange and monitor....and when there is a need to improve, they have to or else it will getting worse and worse only....

i trust my seller and i never blame my seller in my case...i know he did help me to call and check..but the ans he get is duno, no news, etc etc.. so what can he do? and i don't think he will call everyday to check on every customer's case just like this.. sometimes like let's say few days call one time..and if the ans is still duno, the most he can do is ask the the service centre to proceed faster or scold them or pass the information from me to them.. so if totally depend on the seller only, i guess my case till now, still under 'duno' situtation..

and i have contacted asus's technician, tech dept head, their region manager, their Asean service dept head, msia manager till taiwan..i din see my case get settle faster.. me and my seller called till the technician dept's head never ans our call anymore..not even reply to my seller's email.. maybe like other say, mine is just a small case to them..they don bother as long as their product is still selling well.. and my seller told me some of the asus technician is contract basis from other company.. not purely under asus.. and this group of technician start to create problem after take over the service..before, their service is better.. although duno how true it is..but it is not important..the most important thing is how they manage and improve when there is a problem.. not just keep quiet and take as forgot.. until customer call again ..

actually for me, waiting 1 month plus to claim the warranty is acceptable to me.. and when they cant repair, should contact the customer for a solution.. lets say 2 month the most after send in the notebook.. imagine mine, from may till today.. still pending for refund.. and if i dun chase, then i really cant imagine how is the progress..

This post has been edited by Hico: Feb 12 2012, 02:32 AM

I agree most of your opinions but believe on reseller, this is what i'm totally oppose, reseller always late to send the items to service centre....and some of the reseller (depends on the reseller) tends to avoid their responsibility from helping client claims warranty from manufacturer.....always give excuse and ask us to claim warranty by ourself...

1. Many ppl say that Asus has a lot of problem units upon unsealing bro My friend switched 4 units from a shop in LYN before he could get a 100% functioning N53Sv last time haha~ And 1 out of 2 TF Primes tried in Digital Mall I've tried is faulty, can't even turn on

2. Yeah, I trust you, now when is the TF Prime coming?

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Added on February 12, 2012, 12:14 pmDepends on resellers I guess... good ones are hard to come by

This post has been edited by [PF] T.J.: Feb 12 2012, 05:21 PM

So, paid more may also got bad servics. such asus G series and Toshiba Q series. so, i don't known why user need paid higher price buy the high-end product included the very bad warranty servics.

having same problem here, sent in laptop, waited a month already and they havent started repair yet.
somehow they promised to return it by last weekend. but went there to check out and they say they havent even started any work.
the big problem is that the laptop is needed by my sister for uni, she flew off last monday and now she's left without a laptop. only solution is to buy another laptop now.
freaking disappointed, because those faggots didn't keep their promise.

if notebook is important, please buy good warranty brand is safe.

how do we know which one is good warranty brand?.. Asus promised 2 year warranty..Acer got the most service center in malaysia...so by right these 2 shud b the choice to look at if warranty is great concern..of cuz, Dell too..

edited



This post has been edited by jad3: Feb 12 2012, 04:01 PM

LOL bro, how do i know asus so stupidly irresponsible? i expected some good stuff compared to acer and dell or something, end up same crap.
so please advice what is good warranty brand

I think most people deemed onsite warranties as the best, many manufacturers are aware of this now, even Toshiba offers on-site warranty for their Portege lines of laptops...
With on-site warranty, repairs can be done on the spot, thus saving the customers a lot of hassle

As for carry-in warranty support, the fixing period is definitely there, but how the guys at the service centers handle the situation is rather important as well.. Personally I feel that the guys at Teledynamics are quite friendly, at least I won't feel so angry with them whenever there's a warranty issue

for example dell vostro 'next bussiness day on-site servics', i think if dell can't do 'next bussiness day', not any black and white write this on policy . so, asus, toshiba, acer give the user any 'black and white' about warranty time promise ? it nothing, that a point.

TS problems is 'longer time servics'. I think user may choice has a 'black and white' brand.

and i has dell old computer, may dell can't 100% fix the problems(dead pixel policy). but that not need user waiting a long time(about 3-4 day maximum complete). so, i believe the policy and carefully the policy too.

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Added on February 12, 2012, 5:08 pmfor example dell vostro 'next bussiness day on-site servics', i think if dell can't do 'next bussiness day', not any black and white write this on policy . so, asus, toshiba, acer give the user any 'black and white' about warranty time promise ? it nothing, that a point.

TS problems is 'longer time servics'. I think user may choice has a 'black and white' brand.

and i has dell old computer, may dell can't 100% fix the problems(dead pixel policy). but that not need user waiting a long time(about 3-4 day maximum complete, but make sure you want call dell to confirm the servics day and time). so, i believe the policy and carefully the policy too.


This post has been edited by wacomuse: Feb 12 2012, 05:08 PM

I checked my laptop online ledy...its been a week on the "READY FOR SHIPPING" part of the repair work....

WTF it take too long to send.....Im seriously dun understand....
I got exams and assignments to submit this week and lots of coding need to be done....It really frustrating for a programmer with no computer to work with!!!!

is it asus brand? then u better call and check with them.. my seller told me few cases before.. they emailed him with tracking number or called him saying the notebook will be send by that day's afternoon..but then, wait for 4-5 days only received.. he checked with the courier service, they told him asus only call them to collect the day before he received back the notebooks... but inside the report they wrote finish repaired and sent out on the day which they they called and emailed my seller but not the actual date they request to send out....so the report is just to let their top management seeing their good performance.. as the results, of cos those users scolded my seller as well cos cheated them and let them waited for few more days again.. he complaint but not much ..improvement as well.. me myself also got one time, received the call from my seller saying my notebook will be back tomorrow..but then waited for 3 days only received..on the 4th day only i go and collect but that time my seller told me the problem of my notebook still there after he checked for me when he received..

This post has been edited by Hico: Feb 13 2012, 08:02 AM

asus cant be bother to do anything to improve their service