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 SMS Alert - You're Not In Control, Report here your SMS Alert

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Human Nature
post Jun 14 2014, 04:49 PM

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QUOTE(Archmage Warlic @ Jun 14 2014, 04:10 PM)
Thank you.
Holy crap, I've always been insecure about keying in my PIN in public places, such as supermarkets with all those eyes queueing behind me. Signature-based transactions will cease starting next year?

Perhaps this will somehow deter thieves from rushing to petrol stations when they gets their hands on a card (for those who are unfamiliar, payments by card at petrol stations require neither signature nor PIN, unless you opt to walk in to pay at the counter). However, it's still a pain in the ass for your common card users like me - I'll be sure to chase everyone behind me away before entering my PIN, if possible.

Does anyone know if we can raise the issue on the maximum daily purchase limit with BNM as well? I've always felt that CIMB's daily purchase limit of RM 1000 / day is quite close to useless.
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For CIMB, you may request for the alert to be triggered at RM1.00. They will be adamant that it is not possible, but I managed to set mine after I complaint to BNM.
beyond86
post Jun 14 2014, 06:53 PM

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QUOTE(Human Nature @ Jun 14 2014, 04:49 PM)
For CIMB, you may request for the alert to be triggered at RM1.00. They will be adamant that it is not possible, but I managed to set mine after I complaint to BNM.
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i will receive sms for any transaction, but i didn't complaint BNM.

Sometime see whether the CS want help us to do or not...

For my Citibank, min is RM201, didn't call & talk to correct CS
Human Nature
post Jun 14 2014, 07:10 PM

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QUOTE(beyond86 @ Jun 14 2014, 06:53 PM)
i will receive sms for any transaction, but i didn't complaint BNM.

Sometime see whether the CS want help us to do or not...

For my Citibank, min is RM201, didn't call & talk to correct CS
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You mean for CIMB? probably that's because I already raised this isse tongue.gif
beyond86
post Jun 14 2014, 07:11 PM

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QUOTE(Human Nature @ Jun 14 2014, 07:10 PM)
You mean for CIMB? probably that's because I already raised this isse tongue.gif
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ya, cimb
Human Nature
post Jun 30 2014, 12:31 PM

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I am glad to report that my request to set SMS alert to RM1 is successful and will take effect today.

Pubic Bank
ronnie
post Jun 30 2014, 01:18 PM

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QUOTE(Human Nature @ Jun 30 2014, 12:31 PM)
I am glad to report that my request to set SMS alert to RM1 is successful and will take effect today.

Pubic Bank
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Did they email you ? Or you receive a SMS ?
Human Nature
post Jun 30 2014, 01:21 PM

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QUOTE(ronnie @ Jun 30 2014, 01:18 PM)
Did they email you ? Or you receive a SMS ?
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Received a call from the normal PB customer service line around noon, said as a follow up to my request.
ronnie
post Jun 30 2014, 01:22 PM

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QUOTE(Human Nature @ Jun 30 2014, 01:21 PM)
Received a call from the normal PB customer service line around noon, said as a follow up to my request.
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I've not get any calls YET....
cherriedpie
post Sep 20 2014, 11:49 AM

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Hey - for the BNM ruling on banks to comply with SMS alerts for every CC transaction, just recently - this bank did not allow me to put RM10 as minimum trigger for SMS alert. I was shocked because I thought it should be any amount at customer's discretion, but the CS told me it is their bank's internal policy to have minimum of RM1,000 so she asked me to make a choice.

!!!

QUOTE
effective 1 January 2012, transaction alerts via Short Messaging Service (SMS) will be implemented by card issuers for their cardholders after transactions are performed.


BNM's policy did not specify that they allow the bank to decide on the amount. Even a RM10 cc transaction is a transaction.

Quite unhappy - I have 2 cc with other banks and so far they have allowed me to set at whatever amount I choose. Suddenly I face road-block with this bank... mad.gif

This post has been edited by cherriedpie: Sep 20 2014, 11:54 AM
Human Nature
post Sep 20 2014, 11:55 AM

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QUOTE(cherriedpie @ Sep 20 2014, 11:49 AM)
Hey - for the BNM ruling on banks to comply with SMS alerts for every CC transaction, just recently - this bank did not allow me to put RM10 as minimum trigger for SMS alert. I was shocked because I thought it should be any amount at customer's discretion, but the CS told me it is their bank's internal policy to have minimum of RM1,000 so she asked me to make a choice.

!!!
BNM's policy did not specify that they allow the bank to decide on the amount. Even a RM10 cc transaction is a transaction.

Quite unhappy - I have 2 cc with other banks and so far they have allowed me to set at whatever amount I choose. Suddenly I face road-block with this bank...  mad.gif
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Which bank is this?
victorywp
post Sep 20 2014, 12:20 PM

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QUOTE(Human Nature @ Sep 20 2014, 11:55 AM)
Which bank is this?
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i'm quite surprised with your reply.
i thought it should be "report to bnm". lol...
Human Nature
post Sep 20 2014, 12:25 PM

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QUOTE(victorywp @ Sep 20 2014, 12:20 PM)
i'm quite surprised with your reply.
i thought it should be "report to bnm". lol...
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haha need to see whether i have cards with the bank or not first. then easier for him to say that other users have successfully changed their limit.
DarReNz
post Sep 20 2014, 02:33 PM

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for cimb if you always use it for online purchases u don't have to worry will always receive the sms no matter the amount but if you use it for everything else, should set the transaction alert to RM1
mieza
post Oct 29 2014, 05:00 PM

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I wonder why when I'm using Maybank MasterCard, i received late notification and sometimes none.. As for Maybank Amex, I received notification directly after purchased..
victorywp
post Oct 29 2014, 05:14 PM

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QUOTE(mieza @ Oct 29 2014, 05:00 PM)
I wonder why when I'm using Maybank MasterCard, i received late notification and sometimes none.. As for Maybank Amex, I received notification directly after purchased..
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what transaction you made using mbb mc and mbb amex respectively?
TSGen-X
post Oct 29 2014, 05:16 PM

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QUOTE(mieza @ Oct 29 2014, 05:00 PM)
I wonder why when I'm using Maybank MasterCard, i received late notification and sometimes none.. As for Maybank Amex, I received notification directly after purchased..
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did you call up MBB Customer Service and request that you receive sms alert for transactions above RM1. If yes call them to report, if no go request.
mieza
post Oct 30 2014, 09:24 AM

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QUOTE(victorywp @ Oct 29 2014, 05:14 PM)
what transaction you made using mbb mc and mbb amex respectively?
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Normal transaction like buying stuffs from Giant or Mymydin using mbb mc..

As for Amex, I using it for petrol and online transaction..

QUOTE(Gen-X @ Oct 29 2014, 05:16 PM)
did you call up MBB Customer Service and request that you receive sms alert for transactions above RM1. If yes call them to report, if no go request.
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I study a lot from your website before decided to get cc. Hence, upon applying for cc at The Garden, I directly asked them to set sms alert for transactions above RM1.
TSGen-X
post Oct 30 2014, 09:51 AM

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QUOTE(mieza @ Oct 30 2014, 09:24 AM)
Normal transaction like buying stuffs from Giant or Mymydin using mbb mc..

As for Amex, I using it for petrol and online transaction..
I study a lot from your website before decided to get cc. Hence, upon applying for cc at The Garden, I directly asked them to set sms alert for transactions above RM1.
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You have to call Customer Service and set the SMS alert to RM1. AND once this is activated, you will get a sms from MBB stating so.
mieza
post Oct 30 2014, 12:40 PM

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QUOTE(Gen-X @ Oct 30 2014, 09:51 AM)
You have to call Customer Service and set the SMS alert to RM1. AND once this is activated, you will get a sms from MBB stating so.
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Yes forgot to mention that few days later after request cc, I received mesg like this :

RM0.00 MBB: YOUR REQUEST TO CHANGE OF THRESHOLD AMT OF MYR1 for MAYBANKARD ENDING XXXX IS SUCCESSFUL.
alexwsk
post Oct 30 2014, 01:41 PM

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QUOTE(mieza @ Oct 30 2014, 09:24 AM)
Normal transaction like buying stuffs from Giant or Mymydin using mbb mc..

As for Amex, I using it for petrol and online transaction..
I study a lot from your website before decided to get cc. Hence, upon applying for cc at The Garden, I directly asked them to set sms alert for transactions above RM1.
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which mbb cards are you holding?
standalone amex and mbb islamic mc?

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