QUOTE(Denis @ May 30 2012, 10:21 AM)
Can anyone tell me what to do about it:-
1) In April 2012, I called to MBB that I wanted SMS Alert with the threshold at RM10.
The CS said OK, but no SMS feedback to tell that you SMS Alert was on.
All my transaction did not have any SMS Alert after that.
2). In the beginning of May 2012, I called again, the CS told me that my SMS Alert feature was on but the Alerts did not account for petrol consumption.
So far, no SMS Alert for either petrol consumption or any other transactions purchase at the counters.
3) Just few days ago, I called back and asked the CS why there was no SMS Alert for all my transactions, she said that because there was no record for my mobile phone number and need to take one week to do the processing.
Weird to the answer that no mobile phone number on the system, (curious on this: the previous CS had already gotten my number and update into the system...)
I feel that there is something wrong with the MBB SMS Alert System...

continues from the above....
4). Continued called to MBB. After checking, the cs told me to wait for a moment, She wrote a
report instantly to MBB Information Technology Department without delay, then she said that I
am going to get the notification after 3 working days later.
After 3 working days, finally I received the notification yesterday saying the my SMS ALERT is successful.
MBB SMS ALert system is the toughest bank I had ever deal regarding the SMS Alert.
P/S: As long as you haven't received your SMS acknowledgment that your SMS Alert feature is successful, you will never get the SMS Alert for
all transactions (including irregular transactions) even through u had requested for SMS Alert feature to be on and had recorded on their computer system.
One question, will the transactions incurred by the supplementary cards be alerted to the principal card holder's phone call?
As far as I know, for HSBC, yes, the transaction incurred by the supplementary will notify the principal holders.
This post has been edited by Denis: Jun 19 2012, 08:37 AM