I advise you to email your request to maybank as an official record, and follow up. I am not surprise with this 'arrogance' shown by Maybank since Bank Negara is not serious about this SMS alert. Even the person in charge (Bank Negara staff) for matters related to Maybank is not serious.

I'd like to take the opportunity to alert fellow MBB card holders. With regards to SMS alerts - if you have been receiving your SMS and suddenly no longer receives them, here's what the bank has been doing behind your back.

MBB recently been applying "filters" to the SMS alerts. If your transaction is flagged as low risk or known regular transactions, the bank will stop sending alerts for the transactions. Customers will still receive SMS for transactions which the bank flag as "high risk" or "irregular transactions".

I noticed that I have been receiving less or none SMS and put up a complaint with the bank since the last 2 months or so. And every time the bank will reply "We will investigate and revert to out IT team". I persistently complaint and recently they acknowledge that their action was the result of their risk management team "filtering" your SMS.

I finally mentioned that MBB is contravening BNM rules and they relented.

So ... if you think something funny is going on with your MBB's SMS alert - please make a report and make sure the situation is resolved. And keep on calling unless they solve the problem.

Sigh ... Malaysia boleh mentality.

Can anyone tell me what to do about it:-

1) In April 2012, I called to MBB that I wanted SMS Alert with the threshold at RM10.
The CS said OK, but no SMS feedback to tell that you SMS Alert was on.
All my transaction did not have any SMS Alert after that.

2). In the beginning of May 2012, I called again, the CS told me that my SMS Alert feature was on but the Alerts did not account for petrol consumption.
So far, no SMS Alert for either petrol consumption or any other transactions purchase at the counters.

3) Just few days ago, I called back and asked the CS why there was no SMS Alert for all my transactions, she said that because there was  no record for my mobile phone number and need to take one week to do the processing.
Weird to the answer that no mobile phone number on the system, (curious on this: the previous CS had already gotten my number and update into the system...)

I feel that there is something wrong with the MBB SMS Alert System...

What other bank did you find it easier to set the default value to RM10?

Actually I on the other hand find that MBB is the easiest to set default value to RM1. One don't need to fill in any form (unlike OCBC, HLB and Alliance) but just simply call them once for ALL MBB cards. I call once and that's it.

CIMB, as of today they still refuse to set my default value to below RM500 even tho I have requested it twice over the phone