It used to be right after the swipe. Maybe they're performing system maintenance.

i guessed urs is non-3G phone, just like mine

Yeah, received mine at the same time too.

I believe Maybank had a system maintenance on Sat which caused the delay in SMS.... at least it arrived.

The CS Manager (@ Robinsons) says Maybank maintenance which cause the TP On-The-Spot Redemption to fail as well.

I didn't subscribe to mobile surf, but the phone can be used to surf internet in malaysia.

MBB Visa, no SMS alert for online transaction done on 21-May.

All my auto debit no longer receive SMS alert.

I'd like to take the opportunity to alert fellow MBB card holders. With regards to SMS alerts - if you have been receiving your SMS and suddenly no longer receives them, here's what the bank has been doing behind your back.

MBB recently been applying "filters" to the SMS alerts. If your transaction is flagged as low risk or known regular transactions, the bank will stop sending alerts for the transactions. Customers will still receive SMS for transactions which the bank flag as "high risk" or "irregular transactions".

I noticed that I have been receiving less or none SMS and put up a complaint with the bank since the last 2 months or so. And every time the bank will reply "We will investigate and revert to out IT team". I persistently complaint and recently they acknowledge that their action was the result of their risk management team "filtering" your SMS.

I finally mentioned that MBB is contravening BNM rules and they relented.

So ... if you think something funny is going on with your MBB's SMS alert - please make a report and make sure the situation is resolved. And keep on calling unless they solve the problem.

Sigh ... Malaysia boleh mentality.

@hye, it's so called the greatly sophisticated fraud detection system by MBB!

This post has been edited by David83: May 23 2012, 08:50 PM

I received SMS for all my transactions so far, except one overseas online transactions done 2 days ago. I sent an email to maybank and cc to BNM this morning, lets see how it goes.

same to me.

I have few auto debit with my MC but i stop receiving sms alert since March i think.

Can anyone tell me what to do about it:-

1) In April 2012, I called to MBB that I wanted SMS Alert with the threshold at RM10.
The CS said OK, but no SMS feedback to tell that you SMS Alert was on.
All my transaction did not have any SMS Alert after that.

2). In the beginning of May 2012, I called again, the CS told me that my SMS Alert feature was on but the Alerts did not account for petrol consumption.
So far, no SMS Alert for either petrol consumption or any other transactions purchase at the counters.

3) Just few days ago, I called back and asked the CS why there was no SMS Alert for all my transactions, she said that because there was no record for my mobile phone number and need to take one week to do the processing.
Weird to the answer that no mobile phone number on the system, the previous CS had already gotten my number and update into the system...

I feel that there is something wrong with the MBB SMS Alert System...

This post has been edited by Denis: May 30 2012, 10:21 AM

I advise you to email your request to maybank as an official record, and follow up. I am not surprise with this 'arrogance' shown by Maybank since Bank Negara is not serious about this SMS alert. Even the person in charge (Bank Negara staff) for matters related to Maybank is not serious.

E-mail mbbcardservices@maybank.com.my
Is this e-mail address? I got it from the Maybank2U credit card webside.
Do I need to attention to whom?

BTW, if I complain them using e-mail, that mean I need to identify my credit card numbers to them via e-mail, is it safe to do so?

On the other hand, my spouse get SMS Alert for every transaction, the only difference is she is Gold Card, I m Platinium, we ask for SMS Alert almost the same time.


This post has been edited by Denis: May 30 2012, 01:55 PM

Yes, that is the one. Your CC number is ok. Just address sir/madam.

Received SMS alert:

RM0.00 MBB: TQ for using your Maybankard ending XXXX for MYRXXXX.XX at DIGI-PDA EXPERT\PDA EXPER B; DATE; TIME. For inq call num at back of your card.

Received SMS alert:

RM0.00 MBB: TQ for using your Maybankard ending XXXX for MYRXXX.XX at DBKL - JALAN RAJA LAUT-HQ NG; DATE; TIME. For inq call num at back of your card.

I called MBB for SMS ALert to be on many times. They just postponed my request and said it will fix within one week, now it said it need one month. Few weeks ago, I do an irregular transaction amounting to RM 5600.00 on one transaction, still don't have SMS Alert.

I did receive SMS from MBB for all my transactions while in Australia with my MBB VI and upon touch down in Malaysia, also received SMS for transaction with my MBB 2 AMEX for fags at Eraman.

sent ur daughter to aussie for study last few week ?